Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          PetSense has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PetSense

              14301 N 87th St Ste 203 Scottsdale, AZ 85260-3688

            • PetSense

              1667 Southdale Dr Lebanon, MO 65536

            • PetSense

              304 Park Ridge Rd Sullivan, MO 63080-3302

            Business ProfilePetSense

            Pet Supplies
            Multi Location Business

            Contact Information

            14301 N 87th St Ste 203

            Scottsdale, AZ 85260-3688

            Visit Website
            Email this Business
            (928) 649-0488

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            PetSense has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PetSense

                14301 N 87th St Ste 203 Scottsdale, AZ 85260-3688

              • PetSense

                1667 Southdale Dr Lebanon, MO 65536

              • PetSense

                304 Park Ridge Rd Sullivan, MO 63080-3302

              Location of This Business
              14301 N 87th St Ste 203, Scottsdale, AZ 85260-3688
              Email this Business
              BBB File Opened:
              5/29/2015
              Years in Business:
              16
              Business Started:
              7/29/2007
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/11/2021

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I filed a complaint today and would like to add further to it as i have received more information pertaining to petsense's (in *******, **) involvement in this case. I have now had one of your employee's, who is also a co-founder of the rescue your store sponsors, threaten my safety to another employee. That employee has notified me as she felt i was in danger. This woman, known as ***************************, told this employee that she would punch me in the face if she saw me and that she has my address from the adoption papers that I previously filled out, showing intent to come to my home and become violent. This is horrendous behaviour and your store is directly involved in it. Your store manager claims you are not involved or affiliated, but your employee is a co-founder of the rescue you sponsor at their store and she is threatning me to others. I will upload, yet again, her name in a post from the shelter along with your managers that is naming a sick "store cat" after me.
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Linda S

              08/06/2022

              I had appointment for grooming was 15 min late and appointment was canceled staff had wen to lunch store closes at 2 appointment at *************** totally unprofessional and in sensitive to customer

              PetSense Response

              08/21/2022

              Customer was actually 20 minutes late to her appointment. The groomer had already taken a walk-in due to the apparent no-show by the customer and already had a full schedule following the appointment. In addition, the dog's rabies certificate was expired which precludes Petsense from grooming the dog. The store was not closed at 2PM and followed the normal schedule that day. The Store Manager interacted very professionally with the customer to explain the rabies certification issue and offered to re-book the appointment at her convenience once the rabies certification was current. The customer refused the offer for re-booking the appointment.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.