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Business Profile

Online Shopping

Sneaker Match Tees

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered march 23rd got a confirmation email and never got my order. It is now may 10th no response to multiple txt Messages nothing they got My money not even a response saying sorry orders are backed up nothing .

  • Initial Complaint

    Date:05/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7, 2025, I place an order on Sneaker Tee site in the amount of $105.80 for five T-Shirts.The money was taken from my account. Up to present, I am yet to received the T-Shirts I ordered. Each time I check their site, it says processing. My order # is ******.(Order #****** was placed on March 7, 2025 and is currently Processing.)I have try to reach them by their phone number on their site over three times and I have not receive any respond yet. (Contact us via text: ************. Please Provide us with the FULL NAME on the order and the ORDER NUMBER within 7 days of receiving your order. Customer is responsible for shipping item to Returns Department.)All I am asking for is what I order or my refund to my account.

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 shirts over a month ago and still havent heard or seen anything. I have text and emailed this company still no response. I would like my delivery or my money back.

  • Initial Complaint

    Date:04/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10th, 2025 I made a purchase totaling $104.80. After about 2 weeks I began to inquire about my order #****** shipment via text @**************, which is the preferred method of contact. The email confirmation states a reply would be received within 24 hours, I received nothing. After another week, I sent an email to the email my purchase was confirmed through without a response. On April 6th I sent another email stating I've reached out twice in regards to my order, no response. On April 22nd I reached out via DM on the business's Instagram page, and still no response. I've also tried disputing the charge, but I was told to contact your agency.

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered March 4 2025. It is April 19 2025, they have not sent the product. They have stopped responding, not provided tracking numbers. I'd like a refund.

  • Initial Complaint

    Date:04/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order my merchandise march 11th and its April 15th and I still havent received anything

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, after ordering from this company, it has been four days, and there has not been a word on my shipping information. I tried to contact them by email, but there was nothing. I tried to text them, but nothing. I just called the company number only for someone to pick up and act like this is not the company, only for him to tell me I have the number, but this is not the company. So, moving forward, I would rather get my shirts, but judging from the reviews, I just want a full refund.

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 25 2020, I saw an ** page selling clothing items. I went to the website and it seems to have checked out. I order two items. Never received them. As of 04 Jan 2025 the order still says processing. My bank didnt refund the money and asked me to contact the company. They only have one contact method Email. I did that several times. No response. Recently left a comment on the ** page and they blocked me from there page. I also DMed showing them the website receipt. Saying processing.

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order never received

  • Initial Complaint

    Date:02/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a order for a total of ***** it has not been shipped, says processing, sent over text message no response.

Sneaker Match Tees is NOT a BBB Accredited Business.

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