Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Right Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Right Toyota

      7701 E Frank Lloyd Wright Blvd Scottsdale, AZ 85260-1001

      BBB Accredited Business

    Business ProfileforRight Toyota

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.63/5stars

    Average of 56 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/27/2008

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers new and used cars and service repairs.

    Business Details

    Location of This Business
    7701 E Frank Lloyd Wright Blvd, Scottsdale, AZ 85260-1001
    BBB File Opened:
    8/30/1999
    Years in Business:
    25
    Business Started:
    1/14/1999
    Business Started Locally:
    1/14/1999
    Business Incorporated:
    1/14/1999
    Accredited Since:
    6/27/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • DWW AZ II Inc
    Business Management
    • Mr. Jay H Francis, Vice President
    • Mr. David W Wilson, President
    • Mr. Zach Ivanhoe, General Manager
    • Ms. Jane Tenaglia, Complaint Contact
    • Mr. Matthew Winter, Customer Relations Manager
    • Mrs. Leslie Lemons, Accounts Payable and Receivable Staff
    • Mr. Jaime Steinseifer, General Sales Manager
    • Ryan MacNeil, Sales Manager
    Contact Information

    Principal

    • Mr. Zach Ivanhoe, General Manager

    Customer Contact

    • Mr. Zach Ivanhoe, General Manager
    • Ms. Jane Tenaglia, Complaint Contact
    • Mr. Matthew Winter, Customer Relations Manager
    • Mr. Jaime Steinseifer, General Sales Manager
    • Ryan MacNeil, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (480) 778-2350
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    on March 9, I Purchased, a Toyota grand Highlander from ****** at Right Toyota, **********. He coerced me to do my financing through Toyota to get the thousand dollar bonus, and then I could immediately finance through my bank as a new car loan at the rate I was quoted. This rate was quite a bit cheaper than what Toyota offered. I asked him point-blank if it would be considered a used car and a refinance and he said absolutely not during the first 90 days its still considered a new car and a new loan. This information is totally incorrect and I ended up with a rate much higher than what I anticipated. Neither **************** the sales manager will return my calls.
    Read More

    Customer Reviews

    56 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Quincey R

    1 star

    04/21/2024

    I scheduled a job interview here. I drove there and filled out the application in person and was told they were too busy to interview me even though it was scheduled and instead I would be getting a call back. That was on 4/15/24 no one has called to reschedule the interview nor has returned my calls. Very poor business practices.

    Right Toyota Response

    04/22/2024

    Quincey, consider yourself NOT HIRED at Right Toyota and move on with your life. Your poor quarrelsome attitude may be a contributing factor as to why you were not given consideration for employment at Right ******************** CR Mgr. - Right Toyota

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.