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Business Profile

New Car Dealers

Chapman Dodge Chrysler Jeep

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a maximum care warranty (screenshot attached). This was awarded to me by Chrylser/Stellantis based on ongoing and substantial manufacturer defects with my 2023 Jeep Grand Cherokee. I now have an issue with the car where the sunroof liner has failed in 2.5 years, well ahead of the expected lifetime of such a part, due to yet another substantial defect with the manufacture of the car. The dealership and ********** are refusing to honor the warranty, absurdly categorizing this as "normal wear and tear."I'm filing a complaint against both parties (********** corporate and this dealership) since each conveniently points their finger at the other one and says there's nothing they can do.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded a vehicle in the vehicle was paid in full. I did a Gap Cancelation the check was processed on 4/9/24, Dealer cannot locate my funds. I am owed *******. Dealer tells me to call the ***************** ***** Company tells me Dealer has the funds. I dont know whats going on and why the Dealer locate my funds that was returned to them. Im looking for resolution so I can receive my check vin N614714 thats the last seven of my van. I would like to get this matter taken care of as soon as possible. I start contacting other parties and posting reviews.

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday March 7th 2024 I purchased a 2024 *************** 1500 from this dealership. They assured me that although this truck was a trade in that there was an intensive inspection done and that the truck was in good shape. The sales manager also promised a fresh oil change and a full tank of gas! So I financed the truck only to find out after driving off that the front brake pads were at 44 percent, the coolant was dangerously low, the tank had a quarter of gas, there was not an oil change done as promised! The key fob is missing the valet key that will allow me to get in the truck should the key fob battery die or fail. Then today 5-1-2024 I find that the back tires need to be changed already!! So when I called in they did change the oil, and changed the front brake pads ,and filled up the gas tank, however they said they didn't have coolant so I had to purchase my own coolant to fill up the truck. Then they sent me a key blank that don't even fit in my key fob and tell me that they can not and will not cut a key for my truck! This key IS NOT a want its a necessity for the truck! They advertise and promise an inspection that never was done obviously because a number of the things on the check list from the inspection were untrue including; the fluid check (oil and coolant) they said on the inspection sheet that the tires were still passable and I have to replace them already! This businuess is shady and just says they do inspections for a sale! I'll be happy to get the key fob out of em!!

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5, 2024 I dropped my 2021 Jeep Wrangler Rubicon 4xe (*****************) off to address two manufacturer recalls, the B9A (high-voltage, fire) and 0B4 (Defrost System). When checking in, I advised my service advisor ************************* I would require a rental/ loaner since the vehicle would be there a few days. I was advised Chapman no longer pays for rentals, however Jeep Cares (manufacturer) would reimburse the cost of the rental. One day into the repair, I reached out to Jeep Cares to ensure they would indeed be reimbursing me and was advised **** Cares does not reimbursement due to recalls or repairs. This is completely unacceptable as I have no control over a factory recall and not addressing the B9A recall could result in a fire. No customer under factory recall should be out of pocket for any expenses related to the matter. Furthermore, Chapman should not be advising customer Jeep Cares will cover the costs of those out of pocket expenses.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to price on November 24, 2023 to purchase a truck. The truck was to have spray in bedliner and running boards installed. The bedliner was done quickly. The running boards took like 5 days; I was told they were ordered and went to the wrong dealership; I was told there was a delay in delivery due to Thanksgiving, I was also told it had to be sent out for install- obviously only one scenario can be true Please see the attachments - you will see an email I sent to ******************* that he has never responded too. I think this is highly disrespectful and treatment that I will not tolerate.

    Business Response

    Date: 02/05/2024

    Good ************************,

    We wanted to start off by apologizing for your experience that you had here with us at Chapman CDJR **********. Our goal is to always have a stream line, easy process for us and our customers. We pride ourselves on being upfront and honest and communicative with all of our customers. As you indicated we fell short on our communication and timeliness of your transaction and will address these issues internally. I am pleased to hear that ***** was able to assist you during this time and able to clear up some of the issues. I also wanted to address the cleanliness of the truck, we have taken what you have told us and have made internal changes to our processes here to ensure we are delivering a better product to our customers. Lastly I see you have indicated a few other items that you would like addressed, window tint, rocker panel, residual cleaning residue, seat bolts and hitch adaptor. We would love to set you up an appointment to get these items addressed and handled for you, please feel free to reach out to ***** at your convince. We appreciate your business and apologize for the experience that you had with us,but will continue to improve and serve you better in the future.

    Chapman CDJR
    *********************
    General Manager             

  • Initial Complaint

    Date:05/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to sell my 2019 Dodge Ram **** diesel in June. I contacted Chapman Auto (***************************) on 7/25/22 about being reimbursed for the remainder of my extended warranty. She forwarded me information of the ********************* I then reached out to *************************, and I sent him the proof of sale shortly thereafter. After e-mailing him several times over many months, I then requested to be put in contact with one of the Managers. I left him a voicemail, and he had **** call me back. When I reached back out to him, he didnt answer, nor did he return my call. Said manager also never called me back to make sure the issue had been rectified. I then called and asked for the ** (I believe his name was ****) and asked that he call me back before I escalate this matter. I left him said voicemail Monday 5/8, with no response. I then tried **** again 5/11, and left him a voicemail, with no response. All I want is the refund for my warranty that is due. This has taken almost a year to rectify at this point. This experience has been completely different from what I experienced when purchasing a vehicle from them - they even gave me a discount for being a ** Military veteran!

    Business Response

    Date: 05/13/2023

    I have spoken with **************** and will handle on Monday morning when the office is open.  He is going to provide me with the documents he had sent to **** in finance department.  He will be working directly with me to resolve the issue.

     

Chapman Dodge Chrysler Jeep is NOT a BBB Accredited Business.

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