Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SMI Imaging LLC has 147 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  10815 W Mcdowell Rd Ste 102 Avondale, AZ 85392-5009

• 

  SMI Imaging LLC

  130 S 63rd St Ste 4-123 Mesa, AZ 85206-1620

• 

  SMI Imaging LLC

  20414 N 27th Ave Ste 150 Phoenix, AZ 85027-3246

• 

  SMI Imaging LLC

  20830 N Tatum Blvd Ste 190 Phoenix, AZ 85050-7253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into SimonMed for an xray on October 26th, 2022. I made an appointment for a future *** a week from the 26th. After filling out my paperwork & providing my insurance information- I was asked to pay $77.58. I asked if they were using my ************* was assured that they took my insurance. I didn't question it and paid the money and got my xray. A week later I went it for my ***, and I'm asked to pay $245 for the **** At this point I question these astronomical prices and say to the SimonMed front associate, " I have insurance don't I? How is this so expensive?". I ask the associate to give me a ********** call my insurance and the representative told me that "your insurance plan gives you $5 xrays and $10 ***'s, you should not have had to pay $77 .58 for that xray".At this point I'm so upset that I am being asked to pay for the *** I should be covered for & for paying for the xray that should have been covered under my insurance plan. I walk out because I can't afford this. It's ridiculous. I am still struggling with this same health condition & have not gotten the imaging I need as I type this. This is a terrible privatized business.After learning through my healthcare provider that I'll have to dispute this with SimonMed, I went back to the front desk of the SimonMed (***************************************************************************** *****) & asked why I was charged $77.58. I was told that I was asked to self-pay in order to pay into my deductible. OK. So I call my heath *************** tell me nothing was paid into my deductible. This is SO incredibly shady. It is now January 2023, 3 months later & my deductible had no changes from SimonMed's ******** *** have spent pointless hours trying to get ahold of people, being hung up on & trying to get my money back with this fraudulent, lying " medical establishment". After my repeated calls, I was randomly refunded $34.16 on 1/9/2023. However I am owed a total of $72.58, which is the cost of the xray that I paid for minus $5.

  Business Response

  Date: 02/03/2023

  Hello,
  
  We apologize for the delay in response to this case. The patient paid $77.58 at the time of service, and her benefit statement shows a patient balance of $43.42, so the patient was refunded $34.16.  This is still an ongoing investigation and we will provide more details as soon as possible! 
  
  -**************
  SimonMed Imaging 
  

  
  

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12, 2022 I had 4 MRI's performed. I paid $1,887.41 because they demanded payment in advance before they could be certain that is the amount I would actually own.Once they submitted their claims to my insurance, the total amount I should have paid was determined to be only $258.56. On December 27th, almost a full month after insurance completed adjudication of their claims, SimonMed has only refunded me $76.85. I am still owed an outstanding refund of $1552.00. Repeated calls to their call center are variously met with vague excuses and delays and esoteric "policies" of their own making that do nothing towards refunding the money they owe. Attempts to reach their billing center by the email address they provide go completely ignored. I am looking for the outstanding balance of $1552.00 to be refunded to my credit card account immediately.

  Business Response

  Date: 01/20/2023

  Hello,

   

  thank you for allowing us time to further investigate. After review, there is one charge that has still not been processed by insurance for date of service 11/12/22. It is SimonMed policy that no refund be issued if there are any open charges on the patient account.
  
  I will forward this to the A/R team, and ask that they contact the insurance company for a status on the $1552.00 charge. Then we will follow up on the status of the refund. 

   

  Thank you,

  ****************** 

  Customer Answer

  Date: 01/20/2023

  This response is not satisfactory given the run around I have received for over two months now plus the large amount in dispute. 

  
  I just called my insurer this afternoon and they indicated that your company has no remaining claims open or pending with them. 

  
  This means that either

  
  a) all of your claims have already been submitted and you should therefore issue a refund of the disputed $1552.00 immediately or,

  
  b) SimonMed neglected to send the claims to the insurer in a timely manner.  SimonMed have had 70 days now to bill my insurance for the services that were rendered.  Further delay is completely unacceptable.  The outstanding claim, if any, must be filed immediately.

  
  I have no confidence that your company is acting in good faith to expedite my refund.  Please contact my insurer at ************** if you need further clarification on the claims status, as they say you have no outstanding claims with them.

   

  I require one of the following actions from your company:
  
  a) I need to see a new claim hit my insurer within 14 days.  At that point I will allow your company an additional 30 days to deliver my refund.

  or

  b) If there are no claims, I expect to receive a refund for the full amount of $1552.00 within 30 days.

   

  Failure to resolve this promptly will result in a filing at small claims court.

  
  Sincerely,
  
  *************************
  2911 ***********
  ********, ** 85392
  ************

  
  

  Business Response

  Date: 07/31/2023

  Patient received a full refund from overpayment on 03/02/2023. Issue resolved.

  Customer Answer

  Date: 07/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and confirm this has been resolved. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I had thyroid ** done at Simon Med ********** in 2021. My account number is *******. I contacted the provider initially to enquire about the cost of the exam without insurance to which they told me it would cost around 100 dollars. As I had insurance, I submitted my insurance during the US test. Later they sent me a bill of 595 dollars. How can they inflate the cost of the exam when insurance is involved? Every time I get an email saying my claim was denied. I call SimonMed and they tell me to update insurance details again. After many months, I get email again saying claim denied and I again update and they again send denied email. During the last few months, when I called them, one of the representatives told me that there was a coding error and my account was put on hold. They told me to ignore the email. I again got the email in the last 10 days and when I opened, it said my bill was sent to collections. How can they send it to collections when I am asking them to adjust the bill so that I can pay my bill. I have emails of mine sending them my insurance details and even cc'ed my insurance company. None of them responded. I attached all the screenshots of them saying cost of thyroid US to be 100 dollars, the actual bill they sent for 595 dollars and also them saying my account was put on hold and told me to ignore emails. I want them to adjust my INFLATED bill and also want them to respond on my bill being sent to collections.

  Business Response

  Date: 10/16/2023

  CID# ******** has been completed, adjustment was made, and balance is now $0.

  Customer Answer

  Date: 10/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received first bill from them on 6/29/2022 that is why the complaint was not filed earlier. I received a CT thorax on 5-21-21 and paid $195.44 with my credit card at the time of service. I was told it was my responsibility. On June 29 I received another bill stating that I still owe $122.55. I looked up my explanation of benefits and insurance processed it as I owe only $50.00 (attached). Since I paid $195.44 at the time of service and insurance said that I should only paid $50.00, I am looking for reimbursement of $145.44. I have been calling SMI since I received the bill in June. When I called today- Jan 4th, 2023, they told me that my account has been on hold since Sept. 26th, 2022 for review. Nothing is being done regarding it. It has been several months and I would like to get my money back. I am attaching the invoice, insurance explanation of benefits and a credit card payment receipt. SMI overbilled me in the past, but at that time I was not checking my explanation of benefits and I simply paid them. They were smaller amounts, but it seems to be a trend for them.Can you please help me in this matter?Thank you, *****

  Business Response

  Date: 09/06/2023

  This has been resolved on 01/30/2023 directly with the patient. Please close out on your end and revise. Please let me know when that is completed. Thank you. 
  

  
  

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a concussion at work a year ago, so I went to Simonmed Imaging for a CT scan. My company was supposed to pay for every medical expense connected to the incident. But I have no idea why SimonMed's billing department has recently been sending me my bill via SMS. You literally sent the bill more than a year after I used your service, which is extremely sneaky. I still chose to follow the link and found that I owed $670, but when I looked into my billing statement, there was nothing due and everything had already been paid. I have no idea if this is a scam or maybe a sincere mistakes (you dont even have the correct address on your billing statement). This is not the first time I've had to deal with billing centers that ****** asked me to correct their errors. If this is a legitimate center, I have no idea what you're doing, but this is your responsibility, and you're expected to deal with the client's insurance or their employer's insurance. Don't place entire burden on us when you did something wrong. I don't have time to call back and forth between your center and my insurance or my previous employer. Please preview your billing statement and stop spamming me with the text messages.

  Business Response

  Date: 02/09/2024

  Hello,
  

  
  

  For this acct, we have exhausted all avenues. Please see below.
  
  

  Called Employers Preferred @ ************, per ******, patient is not their claimant. Provided: Name, DOB, Date of Injury and SSN
  

  Called Employer (*** *********************** @ ************ (twice), no answer and no option to leave a VM
  

  Called Patient @ ************; call goes straight to a recording stating "No Routes Found".
  

  Based on the information provided nothing is populating showing that was was a Workes comp case- we have reached out to the patient multiple times & were unsuccessful in getting a response. 
  

  
  

  Can we get this resolved?

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor ordered an **ray after I had health issue in the past couple of days prior to an appointment to see my doctor the next day, I checked in at SimonMed on *********** in ****, ** at 11:07 am. I understand SimonMed does not take appointments for **rays from prior history with them (and which I have complained about in the past about this policy). When I checked in at i was told it would be a 2 hour wait. Of course I was not happy about the length of time to get an **ray but needed to wait due to my doctors appointment the next day. I also understand it was right after a holiday weekend. I know SimonMed does take appointments for other types of imaging as well and that some of the patients had appointments for those procedures. I sat right across from the reception area and could see and hear the patients that came in after me indicating they need an **ray. Over the course of two hours I witnessed a lot of very irritated patients go up to the receptionist and complain about the length of wait time. Over the course of two hours, I watched many of these patients for **rays only be taken in before me even though they arrived after me. After two hours, I inquired about my status and was told there was only one other patient ahead of me. Over the next 30 mins two other patients were called back before me. At the 2 hour and 40 min ***** there were only 5 patients left in the lobby area all who came in after me. All other patients that came in after me for **rays only had come and gone. I was finally called back at the 2 hour 45 min **** for an **ray that took less than 5 mins including the questions the tech asked before the **ray. Prioritizing **rays last does not work and truly inconveniences their patients for hours many of which are senior citizens. Letting patients jump to front of line because they complain is unacceptable. SimonMed did not uphold their values and their **ray policy is nothing short of disrespectful and rude to patients.

  Business Response

  Date: 12/29/2022

  Hello,

   

  Thank you for allowing us time to further investigate. We have addressed this with the site and the site manager. Given this feedback we have used this as a topic for discussion on ways to better our patients needs. We apologize that the patient waited this long for this exam, this site has 6 different rooms which is all a different modality. We can assure no patients were taken ahead of this patient. All of the other patients being called were for a different modality. The patients at time of service were advised of the long wait as well as our online portal which shows patients how long the **ray wait time is at each site. We apologize for any inconveniences this may have caused. 

   

  Thank you, 

  ****************** 

  Customer Answer

  Date: 12/29/2022

  I understood there was a long wait.  I was told 2 hours not **** hours.  I also challenge Simon Med's response that no one was taken ahead of me for x-rays because I was sitting directly across from the receptionist area and personally witnessed many people who came in after me and said they were there for an Xray go in ahead of me, as well as patients who complained profusely about the wait got in before me.  These patients all came in after I had checked in.  I totally understand there are different modalities but the examples I am sharing were for walk in X-rays not other modalities.

  In addition, Simon Med failed to address the #1 issue for the long waits.  That is the fact they will not take Xray appointments only walk ins.  This practice demonstrates a total disregard for patient's needs, time and care to the point of being disrespectful.  The Simon Med respondent should have provided what they are going to do to improve this policy and process for their patients. This is not the only time I have experienced long waits with Simon Med offices.

  Business Response

  Date: 01/11/2023

  Hello,

   

  We appreciate the feedback and have sent this information to the proper staff that can help with implementing new policy's and reviewing the needs to better help our patients' with hopes to minimize wait times and try to improve our patient care by introducing a scheduled X-ray proposal. We apologize again for the less than satisfactory experience the patient had. 

   

  Thank you,

  ******************

  Customer Answer

  Date: 01/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had procedures at SimonMed in Anthem on 9-22-22. It was a nightmare from beginning to end. They forced me to pay without telling me how much I owed and what it was for. I gave them my credit card for $50.00 but they put me on automatic bill payment without my permission and continued to charge my credit card $50.00. Then they billed me for a procedure my insurance company denied and said was in error and told them NOT TO BILL ME. But they did anyway. Then the radiologists report said there was no stomach cancer, but submitted a diagnosis to my insurance company saying I DID HAVE STOMACH CANCER. I have not been able to get an answer from them about this discrepancy in reporting - Do I have stomach cancer or do I not? It's been 3 months since the radiologist made this diagnosis to my insurance company. SimonMed won't talk to me about this, and I can't get past their call center. They said they don't talk to patients. Can you help me find out why there is a discrepancy is in the radiologists reporting? Is that diagnosis meant for someone else who now will not know about it? Documents and diary notes available upon request. I take notes on EVERYTHING and EVERYONE I have spoken to about this. Thank you.

  Business Response

  Date: 01/11/2023

  Hello,

   

  Thank you for allowing ** time to further investigate this matter. We have reviewed this case for the CT abdomen and pelvis without contrast 9/22/2022. 
  
  
  The order from ************************ (page 3) requested ***** CT abdomen w/without contrast, provided diagnosis of D37.1 - Neoplasm of uncertain behavior of stomach. 
  
  
  It was requested that this be changed to without contrast as per MA, SMI does not perform IV hydration and would have to be scheduled outpatient at hospital. Physician approved proceeding without
  contrast per *************************** MA.
  
  
  Updated verbal order found present in RIS 9/22/2022 per *********************** for CT abdomen/pelvis without contrast.
  Provided diagnosis remains D37.1- Neoplasm of uncertain behavior of stomach. We have corrected the ICD9 that was billed out (incorrect) to the code on her order. The claim has been refiled with her insurance.
  
  
  The radiologist denotes no suspicious findings of the stomach. 

   

  We hope this information helps if you have any further questions you can reach put to the referring provider. 

  Thank you,

  ******************

   

   

  Customer Answer

  Date: 01/11/2023

  I need more information. I would like the responder to speak to me directly because do not understand the answer.

  Business Response

  Date: 01/20/2023

  Hello,

   

  We will follow up with the patient. We have requested a new billing statement to provide to the patient to show the correction. 

   

  Thank you,

  ****************** 

• Initial Complaint

  Date:12/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The location in *******, ** off *****************, they didn't run my insurance, and made me pay full price, they are liars, I heard 3 different things from 3 different people all contradictory, this business is shady, and money hungry, I'm furious I can't afford paying upfront , you made me cut down on other expenses, I just hope you go out of business Simon Med Imaging, thiefs!!!!!!!!!!

  Business Response

  Date: 12/23/2022

  Hello,

   

  We apologize for the less than satisfactory experience. However this is over two year old. At time of service no insurance card or insurance was provided to us. There was no insurance information on the order that was provided by the referring physician. This patient was a self- pay patient and was able to use our promo for that exam at $150.00. We apologize again for any inconveniences. 

   

  Thank you,

  ******************

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a an appointment with SimonMed 11/22 on ******** and ********* in ******** **, upon paying the a bill I was quoted the amount and asked the front desk this doesn't sound correct it is too high, they replied that they had check with insurance an assured me it was correct, so I paid the bill, almost $500.00. Two different patients arrived after me and also had the same concern their amount was not what insurance had quoted them for their procedure, once again the front counter person said she has already run through insurance and this was the amount. They disputed for a awhile until the lady at SimonMed said oh you are right and had them pay the lesser amount. I did contact BCBS billing and they said that after investigating I was correct that SimonMed had over billed. We did a conference call today BCBS called me then patched in SimonMed billing and SimonMed billing said they did over bill and would issue a credit back that would take at least 30 days. I asked the billing of SimonMed aren't their measures in place with auditors if a patient is over billed you would credit back and she said no, it is up to the patient to find the error and let them know, SimonMed does not check for that at all, it is not their policy.My concern is how many others are being told a different amount to pay and SimonMed knows its wrong but wont give a credit back unless it is brought to their attention by the customer. What about all of the elderly who don't know, or handicap? And why would it take 30 days to refund back a error of their overbilling. SimonMed is getting to big and there are no accountability for their billing errors, how many thousands of dollars are they embezzling every day from patients? In one hour that I was there, I witness 3 billing issues from the front desk where people were asked to pay more than they needed to. I am not sure who at this point was collecting the extra money either SimonMed or the front desk pocketing the difference.

  Business Response

  Date: 12/29/2022

  Hello,

   

  Thank you for allowing us time to further investigate this complaint. We have addressed this with our billing department have are working to correct these issues so this does not become a trend. We have refunded the patient in amount of $58.87. A copy of the refund receipt was sent to the patients' email 12/28/2022. We apologize for any inconveniences this may have caused to you. 

   

  Thank you,

  ****************** 

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment at Simon Med Imaging on 10/3 and was told to pay ****** prior to my ultrasound. I paid with my Mastercard ending in ****. My claim was sent to the wrong office for processing by Simon med which delayed processing. When it was forwarded to the correct office it was covered 100%. After I found this out around 11/2 I called and asked for a refund. I was told the refund request *** take 3 weeks for approval. I was patient and called back 4 weeks later, to be told the refund was already issue and closed as complete. I advised the rep that I hadnt received it and was put on hold and when she returned said youre right, it wasnt sent and was told she would request it again and that I should wait another week. I waited longer than suggested and called again later. I was then told by a rep that he would request the refund for me, as if it was a new request. At this point I was done with being told it was being requested and to wait, at this point it has been over 8 weeks since the appointment and about 6 weeks since the claim was paid by the insurance on 10/20 ( this was confirmed by *****), when I asked to speak with a supervisor I was told there was no one else I could talk to, only after I threatened filing a BBB claim for unethical practices then the rep said I could hold to speak with a supervisor, when I spoke with the supervisor ** he did everything to get me off the phone and tried to say the refund was issued on 11/2 ( the date of original request) and that it could take ***** days to see the refund post to the account. He told me the absolute latest I would see was 12/15. It is 12/16 and no refund. I have waited long enough and been more than patient. They clearly dont know what is going on and really dont seem to care about correcting the issue. Please help mediate this because I am exhausted of begging for my money back, even though they agree on every call that its owed. They will not send the refund. I have included the original claim that is noted it was sent to wrong office, the claim that was processed and credit transaction history since date of charge.

  Business Response

  Date: 12/27/2022

  Hello,

   

  Thank you for allowing us time to further investigate this matter. Upon review of the account we do see the patient is due a refund in the amount of $153.06. This refund was completed on 12/14/2022, you should see it appear on your bank statement as RPY*Simonmed Imaging *******. 

  We apologize for any inconveniences this may have caused. 

   

  Thank you,

  ******************