Reviews
This profile includes reviews for Amerisleep's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 202 Customer Reviews
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Review fromSrinivasa E.
Date: 10/09/2022
1 starVery good company and a good product. There was some mix-up with my order (Order number *******) in terms of the size of the mattress and bed. May be partially my fault or the fault of the Service who ordered it for me on the phone. I have been trying to work with ***** sleep for about 2+ months now to get it solved but their customer service is non missing at best. If everything is good with the order, its great. If there is any issue it is a nightmare as they do not respond to calls or emails. Their follow-up for resolving an issue is nonexistent.
Amerisleep
Date: 10/12/2022
Hello *********, Thank you for reaching out. I am sorry it has taken so long to resolve your help ticket request. As of yesterday, I see it; new action has been taken on your request. I have also added you to our escalation queue to help expedite the conclusion of your help ticket. We appreciate your feedback. Thank you.Srinivasa E.
Date: 11/11/2022
No Action has been taken by Amerisleep yet. They have looked at the ticket and initially communicated but in the last 2 to 3 weeks no communication nor update as to how they want to resolve this issue.Review fromMelissa P
Date: 09/17/2022
1 starIve been waiting for a refund for almost 7 weeks, 34 business days so far. I had to cancel my order due to a material shortage. I was offered another mattress but I had researched and chose the one that would be best for me. When they couldnt provide the one I wanted in a timely manner I cancelled my order. No refund yet, I just keep getting the run around and apologies. Ive owned an Amerisleep mattress, this would have been my second. Sadly, I cannot recommend this company based on this experience. Im in retail, a refund is not difficult to perform.
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