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Business Profile

Loan Servicing

Concord Servicing LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for debt with **********************. I do not have a contract with EQUIANT FINANCIAL SERVICES, they did not provide me with original contract as I requested.

    Business Response

    Date: 08/23/2023

    8/23/2023




    RE:   BBB Complaint Case #: *******
            Account #: ************
            Equiant Financial Services Inc. and **********************


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the **************** dated 08/21/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by **********************, the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records the account is was closed. We have notified ********* of this complaint. As well as sending a copy of the contract as requested. Any further question or inquires need to be directed to **********************. Listed below is the contact information.

    Any further inquiries should be directed to ********************** at ************** option 5.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:07/26/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *I am not liable for this Debt with GLOBAL EXCHANGE DEV CORP I do not have a contract with EQUIANT FINANCIAL SVCS, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/27/2023

    7/27/2023




    RE:   BBB Complaint Case #: 20377041
            Account #: ********4376
            Equiant Financial Services Inc. and *************************** Corp


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the **************** dated 07/26/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by *************************** Corp the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records we have sent a copy of the complaint to *************************** Corp. As well as we have sent a copy of the contract requested. Any issue with credit reporting needs be directed to *************************** Corp due to Equiant Financial Services Inc. is the service provider for them.

    Any further inquiries should be directed to *************************** Corp at ************** Ext #1.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

    Customer Answer

    Date: 07/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:07/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The questionable account with ******************** has been disputed numerous times and I have received no response or results to help benefit me. This account was last active in 2018. This alleged debt is currently keeping me back from being approved for a mortgage refinancing on my home. I'm looking to share my experience and hopefully the company will not continue to violate my consumer rights.

    Business Response

    Date: 07/24/2023

    7/24/2023




    RE:   BBB Complaint Case #: 20353870
            Account #: ********0998
            Equiant Financial Services Inc. and *****************


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the **************** dated 07/21/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by ***************** the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records ***************** is go be in contact with you to answer question or confusion you have with them.

    Any further inquiries should be directed to ***************** at **************.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:07/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a vacation package at Eldorado Royal in ****** on 10/2/22. This must be a 3rd party financial company. They will not answer any calls. I needed to change payment info and they keep sending late bills. This company is a scam. And we would like them investigated. We will be out almost $5,000 and probably a hit to our credit. I would like to terminate and be refunded.

    Business Response

    Date: 07/18/2023

    7/18/2023




    RE:   BBB Complaint Case #: 20325720
            Account #: ********0226
            Equiant Financial Services Inc. and Exotic Travelers Membership


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the ************** dated 07/15/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by Exotic Travelers Membership the original creditor. Equiant did not take over ownership.The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records the account is in good standing. In order to see if the account can be terminated you would need to contact the resort. Listed below is the contact information.

    Any further inquiries should be directed to Exotic Travelers Membership at ************** or emailing at **********************************************.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Equiant Financial Services. The account has been paid and it has been closed.

    Business Response

    Date: 07/18/2023

    7/18/2023




    RE:   BBB Complaint Case #: 20307343
            Account #: ********0631
            Equiant Financial Services Inc. and **********************


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the *************** dated 07/12/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by **********************, the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records the account appears to be closed at the credit bureau. If you have any questions or concerns in regards credit reporting before the account closed,they need to be directed to the resort. We have notified ********************** of this complaint.

    Any further inquiries should be directed to ********************** at ************** option 5.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:07/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********************************* I do not have a contract with Equiant. They did not provide me with the orignal contract as I requested

    Business Response

    Date: 07/10/2023

    7/10/2023




    RE:   BBB Complaint Case #: 20296076
            Account #: ********3923
            Equiant Financial Services Inc. and *****************************


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the Mr./************** dated 07/10/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by ***************************** the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records we can mail the contract as request. For correction on the credit reporting; the request would need to come from *****************************. Listed below is the contact information for *****************************.

    Any further inquiries should be directed to ***************************** at ************** Ext #1.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account Number: ************ Nature of Dispute: Collection / Charge off

    Business Response

    Date: 07/07/2023




    7/7/2023




    RE:   BBB Complaint Case #: 20275948
            Account #: ********3432
            Equiant Financial Services Inc. and *********** Resort,LLC


    Dear Better Business Bureau,


    Please accept this correspondence as a response to the ****************** dated 07/05/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by Kings Creek Resort, LLC the original creditor. Equiant did not take over ownership.The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records the account is closed. In order to change the credit report history we, Equiant Financial Services Inc., would have to get request from the resort them selves to change the report. We would advise to speak with Kings Creek Resort, LLC to get this issue resolved. Listed belowis the contact information for Kings Creek Resort, LLC. We have also notified Kings Creek Resort, LLC of this communication. Thank you for reaching out to us.

    Any further inquiries should be directed to Kings Creek Resorts, LLC at 1-866-228-.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EQUIANT FINANCIAL SERVICES. I do not have a contract with EQUIANT FINANCIAL SERVICES. They did not provide the original contract as requested.

    Business Response

    Date: 06/23/2023




    6/23/2023




    RE:   BBB Complaint Case #: 20218316
            Account #: ********3138
            Equiant Financial Services Inc. and **********************


    Dear Better Business Bureau,


    Please accept this correspondence as a response to ********************* dated 06/22/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by **********************, the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records we had found your contract and will be forwarding it to you.As well as notifying the resort. Please reach out to the resort if there are any more questions or concern. Listed below are contact information.

    Any further inquiries should be directed to ********************** at **************.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* in *********** provided misleading information with respect to the vacation club package they were offering. The presentation lead ** to believe that the package we were purchasing would allow ** to vacation for two weeks (**** points) when in reality it will not allow ** to vacation for even 1 week. The presentation was shifted and tailored to lead ** to believe that we cold vacation anywhere using these points for two weeks each year and that we could purchase unlimited additional points when in reality we could only purchase 50% of our package points (**** points for us).

    Business Response

    Date: 06/08/2023

    6/8/2023




    RE:   BBB Complaint Case #: 20149605
            Account #: ********6728
            Equiant Financial Services Inc. and Palmera, LLC


    Dear Better Business Bureau,


    Please accept this correspondence as a response to **************** dated 06/07/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by Palmera, LLC, the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records, Equaint Financial Services would not be able to refund the requested amount. Unless told be the resort themselves. We would advise reaching out to the resort. Listed below is the contact information for the resort.

    Any further inquiries should be directed to *******, LLC at **************.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was duped into purchasing a timeshare from ***************** in ***********, that Equiant financed, through misleading information. The presentation was manipulated based on the points being purchased to lead us to believe that we could spend 2 weeks in resorts all over the world with the points we were purchasing. They also stated that we could purchase additional points if we wanted to travel more or stay at a more expensive resort. What they did not tell ** was that the point purchases are limited to 50% of your package points. Additionally, I have tried to reach someone at Equiant many times and have never actually got to speak to a human after being on hold for hours. There practices are shady, they are not truthful, and they should be investigated.

    Business Response

    Date: 06/06/2023

    6/6/2023




    RE:   BBB Complaint Case #: 20149605
            Account #: ********6728
            Equiant Financial Services Inc. and Palmera, LLC


    Dear Better Business Bureau,


    Please accept this correspondence as a response to **************** dated 06/06/2023.

    Equiant Financial Services Inc. (Equiant) is the loan and **************** used by Palmera, LLC, the original creditor. Equiant did not take over ownership. The account is still with the original creditor with whom the marketplace interaction took place.

    After a review of account records, we found there was not any extra charged on the account for the grey card. According to our payment history the account is good standing, and no additional charge was added on the account. Please contact the resort if you have any questions or concerns.

    Any further inquiries should be directed to Palmera, LLC at **************.

    This should resolve and close the complaint.


    Respectfully,
    Equiant Financial Services Inc.

    Customer Answer

    Date: 06/07/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

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