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Find a Location

Merchants Benefit Administration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Merchants Benefit Administration

      18700 N Hayden Rd Ste 390 Scottsdale, AZ 85255-6790

      BBB Accredited Business
    • Merchants Benefit Administration

      13840 N Northsight Blvd Ste 101 Scottsdale, AZ 85260-3665

      BBB Accredited Business

    Business ProfileforMerchants Benefit Administration

    Insurance Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/14/2015

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers third party insurance administration services.

    Business Details

    This is a multi-location business.

    Find a Location

    Merchants Benefit Administration has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Merchants Benefit Administration

        18700 N Hayden Rd Ste 390 Scottsdale, AZ 85255-6790

        BBB Accredited Business
      • Merchants Benefit Administration

        13840 N Northsight Blvd Ste 101 Scottsdale, AZ 85260-3665

        BBB Accredited Business
      Location of This Business
      18700 N Hayden Rd Ste 390, Scottsdale, AZ 85255-6790
      BBB File Opened:
      6/20/2012
      Years in Business:
      26
      Business Started:
      6/6/1997
      Business Incorporated:
      6/6/1997
      Accredited Since:
      1/14/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Merchants Benefit Administration Inc
      Business Management
      • Mr. Michael D Brady, CEO
      • Ms. Lynn Doran, President
      • Ms. MBA Assistant, Executive Assistant
      • Mr. Theodore Bowser, Member Service & Claims Manager
      • Ms. Jennifer Bernitt, CFO
      Contact Information

      Principal

      • Mr. Michael D Brady, CEO
      • Ms. Lynn Doran, President

      Customer Contact

      • Mr. Michael D Brady, CEO
      • Ms. MBA Assistant, Executive Assistant
      • Mr. Theodore Bowser, Member Service & Claims Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/03/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I have been a member of Multiflex Nationwide Dental plan for several years. While the coverage has been useful, I have had the worst experience with customer service. I have had trouble loggin into their website on several occasions and when I attempt to "recover my ID/password" it says my account is not found. When I call the number listed on their website, I get "number not found" error message. I tried calling MBA Merchant's Benefit Administration, a company affiliated with Multi Flex Dental, and only got to a recorded line trying to offer me some free prize. I would eventually like to cancel this plan once I can secure other insurance, but I can't get ahold of anybody. I am severely disappointed with the lack of ethics and integrity of this insurance company. I will never be recommending Multiflex Nationwide Dental to anybody.
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dana S

      1 star

      04/23/2024

      JUST GOT SCAMMED BY THEM!!!!! I lost my job and am losing my health covereage and they took advantage of me and my family1 Reported it to my credit card company. They tossed me around like I was trash. As soon as I saw you had to get All *************** I should have known it was a scam!!!

      Merchants Benefit Administration Response

      04/24/2024

      Dear ******************,Thank you for bringing your concerns to our attention. At MBA, ***** we take pride in our role as a plan administrator and claims payor. However, we do not engage in the setup, sale, or offering of insurance policies. After conducting a thorough review of our records, we were unable to find any association or account between you and the plans we manage or administer benefits for. Furthermore, it's important to clarify that MBA, **** has no affiliation with Allstate Insurance.We understand the significance of directing feedback and complaints accurately to ensure the integrity of our reputation. Therefore, we kindly request more specific details regarding your concern so that we may provide appropriate assistance or direct you to the correct party.We are particularly interested in learning more about your reference to Allstate, as none of the plans we oversee have any requirement or affiliation with them. Any clarification you can provide regarding the source of this information would be greatly appreciated.Thank you for your cooperation in resolving this matter. We remain committed to addressing any misunderstandings promptly and accurately.Sincerely,**** Director of Claims | ***************** Services

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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