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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Tried to contact them 3 times asking them to refund my account. They can not provide service as of end of 2023. They will not return my calls. I placed a tech ticket to have them call me and they closed the ticket saying it was resolved. It is not resolved. If you cannot provide me service that is fine just refund my credit card. Also, could you provide me with a company that possibly can provide me service it has been a nightmare working with this company. All ******************************************************************************************* frigging six months after I get everything installed. What a joke of a company if you had intentions of dissolving, Street Eagle, you shouldve told their customers right out of the gate instead of dragging this out for a year costing me money, frustration, and time. An extremely dishonest company. I will make sure to tell everyone I know. Im pretty sure Im gonna take this to social media and all sorts of platforms as well. Its ridiculous that I have to chase my money. Now that youre saying you cant provide me service after you couldnt provide me service at the beginning of the year we went through all sorts of stuff.Youre a joke of a company.
Business response
04/16/2024
GPSI discontinued service for all Street Eagle Retail customers effective 12/31/2023. In the months leading up to December 2023, GPSI made numerous attempts via email to notify customers that we would no longer be supporting the service and to contact us directly with any questions. A phone number and email were provided in all outreach attempts. *********************** chose to prepay for one full year of service and is owed a credit of $72. We have contacted **** directly on 4/16 after being made aware of his outreach attempts to initiate the refund process. We sincerely apologize for any inconvenience this has caused and are working to rectify the situation immediately.Initial Complaint
10/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We cannot get anyone from this Company to return our calls. We have left numerous messages regarding problems with our tracking devices which are not working and incorrect billing against our credit card. We can get someone to answer on the main number (after waiting up to 20 minutes), but they only transfer calls to the correct ***** where no-one answers, it only goes to a voicemail machine. You leave ALL your info, call back numbers, etc. But you will never receive a call back. I call back in to explain all this and I am sent to a **** again to leave a message. It has been weeks and still no-one has called us back. Meanwhile we have trackers on our Company vehicles that we are continually being charged for, but they do not work.Business response
11/09/2022
Contact Name and Title: *****************************, Director Contact Phone: ************ Contact Email: **************************************** Below is the communication with the customer that is documented in our CRM and phone system. 10/12 - Customer called into support *****/** (Friday) - ****** from GPS Insight called the customer- Appears to have left a message 10/17 (Monday) - ***** from GPS Insight called the customer 10/17 -***** discussed the **** 3G, sent replacements and requested a billing credit 10/17 - Credit was applied to the account 10/19 - Replacement devices shippedInitial Complaint
09/08/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
We signed up not knowing that their software is not compatible with MAC computers, which all our business computers are running on. We tried to cancel with them and they refused. They have been charging our credit card without our permission. Terrible experience and would not recommend to anyone else.Business response
09/21/2021
Hello Yi,
We appreciate your feedback and Im sorry to see that your experience with Insight *********** was less than favorable. I did some research on your account and it looks like in the sales process your sales representative notified you that Street Eagle Pro works only on PCs. However, we offered to set you up with a compatible software to where you could run Street Eagle Pro on your Mac. We unfortunately were unable to get you set up with this software because a representative from your company declined the offer. Because of this, as a gesture, we allowed you to get out of your contract and refunded you your money. Again, I apologize that you didnt have a smooth onboarding, however, I hope that if you find yourself looking for fleet tracking in the future, you will give us another shot to show you what Insight *********** is all about.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.