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Business Profile

Exercise Programs

Mountainside Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Mountainside Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mountainside Fitness has 21 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel my membership about a year ago and had to go in-person twice because they froze my account. But I now I am receiving debt collector mail for about $360 for a gym I cancelled a year ago.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for 3 mths of PT with *****. ***** was my trainer.I completed the 1st month of Aug. The last week of Aug I filled out a freeze form with ********************** was aware. ***** explained that I could freeze my acct up to 3 mths, Sept/Oct/Nov to resume Dec. I signed the form.A month passed (Sept) and I was charged on 10/3. I immediately called on 10/4 @ 2:16pm the day I noticed the charge. I was told because it was PT I needed to speak with ***** who was not there and be back 10/5. I called 10/5 @12:22pm and told ***** was busy and would call me at 2:30pm. ***** called me at 2:30pm, I missed the call and called back @2:32pm spoke to him. ***** was unprofessional. In a matter of fact tone he told me that unfortunately the form I filled out was sent back because corporate only freezes one mth. I let ***** know that he advised me I could do 3mths.He said well you cant because you signed a contract. I asked why didnt anyone reach out to me to let me know? He said he tried to call me the 30th, ***** was supposed to reach out and let me know. I advised, I didn't receive a phone call from him or ***** or an email and no one left a VM.I asked him if he left a VM and he said NO. I told him he had an entire month to reach out to me, I frequent the gym 3-4 times a wk he could have contacted me any of those times or left a note on my acct. He kept interrupting me saying that he was sorry that is part of the contract and cant do anything about it. I finally said, if you cant help me then I would like to speak with someone else. He said Ill have ***************** you. I waited 2 days for a call from **** then I called on 10/7 @11:48am told **** would call me back today. I didnt receive a call, called back @ 4:20pm was put on hold for for 9min so the girl could find ***** last name.I was told **** was OOO and would call me on Tues 10/11. I called Tues 10/11 at 8:30am and was told by ***** that her and ***** would have ***************** me. No call @4:34pm 10/11.

    Mountainside Fitness is NOT a BBB Accredited Business.

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