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Complaint Details
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Initial Complaint
05/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
ImportGenius' website displays sensitive information about our ******** company. We are a business solely present in ****** with no ties to the **. All shipments come directly to ****** (none transiting through the **). ImportGenius claims import and exports from and to the ** are public info but is unable to remove our information from their website even though we are a ******** company. This information's presence compromises our privacy and competitive advantage. We made several attempts to contact ImportGenius via their online contact form and the email on their website requesting the prompt removal of this information from their public website. Unfortunately, we received no response or acknowledgment of our concerns, and the information remains on their website. We are writing to express our dissatisfaction with ImportGenius' lack of responsiveness and failure to address our legitimate concerns. We hope that the BBB can assist in resolving this matter and ensuring the protection of our company's privacy. Thank you in advance for your help.Business response
05/09/2023
Dear *****,
Thank you for making us aware of this situation. In accordance with Item 103, Freedom of Information Act, published by the ** Government, bills of lading can be used for business purposes therefore the international shipping records are considered public information which we receive from the ** government. We have no malicious intent. Our goal is to help connect businesses in finding reliable trading partners to work with. That being said, our sincere apologies if you view our actions as otherwise.
We reviewed our form submissions and emails but did not find any correspondence from your company requesting a link to be removed. If you could provide further information on how you contacted ** requesting the removal of the link it would be greatly appreciated so we can review our internal procedures to ensure nothing is overlooked in the future. You can contact me directly at ******************************************************** and I will be happy to assist you and get the links regarding your company removed.
Please let me know if you have any questions. I look forward to hearing from you and hope you have a lovely day.Customer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
04/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We recently discovered that ImportGenius' website displays sensitive information about our company, specifically our import and export data. Despite recognizing that the intent may not be malicious, the information's presence compromises our privacy and competitive advantage.We made two attempts to contact ImportGenius via their online contact form, requesting the prompt removal of this information from their website. Our goal was to resolve the issue amicably. Unfortunately, we received no response or acknowledgment of our concerns, and the information remains on their website.We are writing to express our dissatisfaction with ImportGenius' lack of responsiveness and failure to address our legitimate concerns. We hope that the BBB can assist in resolving this matter and ensuring the protection of our company's privacy.Thank you in advance for your help. Regards,MinBusiness response
04/20/2023
Dear ********,
Thank you for making us aware of this situation. In accordance with Item 103, Freedom of Information Act, published by the ** Government, bills of lading can be used for business purposes therefore the international shipping records are considered public information which we receive from the US government. We have no malicious intent. Our goal is to help connect businesses in finding reliable trading partners to work with. That being said, our sincere apologies if you view our actions as otherwise.
We reviewed our form submissions and emails but did not find any correspondence from your company requesting a link to be removed. If you could provide further information on how you contacted us requesting the removal of the link it would be greatly appreciated so we can review our internal procedures to ensure nothing is overlooked in the future.
We have had our Technical Team remove the webpage displaying your company's information though.
Please let me know if you have any questions and we hope you have a lovely day.
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Contact Information
8901 E Pima Center Pkwy Ste 105
Scottsdale, AZ 85258-4447
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.