ComplaintsforMy Sister's Closet

• Initial Complaint

  08/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I took clothes into My Sister's Closet to place on consignment. I told the person checking me in, that I did not authorize the sale of the items without first receiving a price quote. They agreed and I left the items with them. I called three times to obtain my price quote over the course of a few weeks. They always said they would call back but did not do so. I then asked to speak to a manager who then told me all my items had been sold. New and gently used $1,200 to $2,000 shoes had been sold for $25, $40, etc. I told the manager that I had not authorized the items to be sold without a price quote first. She told me she could sell them for whatever she wanted. Interestingly, I have other items that were perhaps originally $75 items and they too are listed for $25. I have since learned that others have had the same experience where they sell high end designer items immediately for pennies on the dollar and it is suspected that people who work in the store are purchasing the high end items and reselling them. I wish I had known this before I left my expensive items with them.

  

  Business response

  08/28/2023

  We told **** that we would hold her items until our fall unveiling on August 26th. One pair of shoes accidentally got put out for the sale and sold at 50% off. I told **** we would pay her like they sold for the full price of $195. I'm happy to send **** her consigner report so she can see that all items were fairly priced (and not at $25.) I would also suggest that she review our contract that says We set the prices. We can revise the prices. Many people have an inflated idea of what their used shoes and clothing are worth. After 32 years and millions of items, we try our best to set a fair price for the seller and the buyer.

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  Thank you.

  Customer response

  08/29/2023

  I have requested a consigners report listing all items that I have on sale with them 3 times.  I still have not received it.  I dropped off several pairs, not one pair, of ******** shoes, and told them that I was not authorizing them to sell them until I received a price quote.  I called multiple times for the price quote and was told they hadn't "gotten to it".  The last time I called they told me they sold them ************ than the price of a used work out shirt in their store.  I have since been told by others that it is well known in the community that employees mark ******** items ridiculously low, buy them, and resell them on line.  I want the consigner report and full compensation for all items, not reduced compensation for 1 item.  I would also like the BBB to investigate the alleged business practice described above.

  

  Business response

  08/29/2023

  ****'s claims are completely baseless. She could have gotten her report while in the store. All items were priced fairly and have NOT been purchased by employees. I won't stand by while she makes accusations without any basis. This is slander to me any our store.

  She can email us at ******************************** and request a report. I've already attached our consigner contract to her complaint. The contract says "We set the prices." We cannot give prices on multiple items. She has been consigning with us since 2019 and knows how we price. I would encourage her to sell her items on her own in the future.

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