Complaints
This profile includes complaints for My Sister's Closet's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the company's response to complaint ID ******** and found this resolution to be satisfactory to me. The company has taken this action and the complaint has been resolved! Thank you
Sincerely,
Business Response
Date: 03/20/2025
We have received complaint ID ******** and taken corrective action. I have spoken with ****** ******** and resolved her issue. I also followed up with an email to document the resolution. ****** primarily wanted to ensure we understood her experience, but is ultimately satisfied with our action.We appreciate the BBB's role in helping us identify and address potential issues. We will work with our team at My Sister's Closet in ********* to reinforce the expectations for serving our community in **********Please let me know if I can do anything else to rectify this situation.RyanPortillo
Director of Operations
Eco-Chic Consignments
Initial Complaint
Date:09/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I provided you with the intake number and customer number in my original complaint, so you would be able look in your system to find the location. The address is ************************************************. I want a refund for the full price of the dress which is $269.00. This company violated the contract. contact me. Another employee then handed me a blank charitable contribution receipt. I read the store manager the contract that they had provided me where it states, "With the store's permission, you can reclaim items priced higher than $50 for a $5/item pick-up fee. You must reclaim these items before 60 days from the intake date." I also showed her that written in their contract it states, "Items unsold at the end of the consignment period are donated to a nonprofit group." The contract states that the consignment period is *********************************************************************************************************************** where it was donated to. From the date that I dropped the item off with the My Sister's Closet to the date that I attempted to pick up the item was 35 days which is well within the ********************************* their contract. My Sister's Closet breached their contract and I am asking for compensation.Business Response
Date: 09/08/2024
We are happy to work with you on the donated dress. Which store did you consign with?Business Response
Date: 09/11/2024
We are adjusting this account to add money for the dress. This should settle the case. Thanks.Customer Answer
Date: 09/16/2024
Hi,
Gave the company several days and there is still no money in my account. Also they never stated in the message the amount of money they will be reimbursing me for the dress. The dress was brand new and cost $269.00.
Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested a consigners report listing all items that I have on sale with them 3 times. I still have not received it. I dropped off several pairs, not one pair, of ******** shoes, and told them that I was not authorizing them to sell them until I received a price quote. I called multiple times for the price quote and was told they hadn't "gotten to it". The last time I called they told me they sold them ************ than the price of a used work out shirt in their store. I have since been told by others that it is well known in the community that employees mark ******** items ridiculously low, buy them, and resell them on line. I want the consigner report and full compensation for all items, not reduced compensation for 1 item. I would also like the BBB to investigate the alleged business practice described above.high end items and reselling them. I wish I had known this before I left my expensive items with them.Business Response
Date: 08/28/2023
We told **** that we would hold her items until our fall unveiling on August 26th. One pair of shoes accidentally got put out for the sale and sold at 50% off. I told **** we would pay her like they sold for the full price of $195. I'm happy to send **** her consigner report so she can see that all items were fairly priced (and not at $25.) I would also suggest that she review our contract that says We set the prices. We can revise the prices. Many people have an inflated idea of what their used shoes and clothing are worth. After 32 years and millions of items, we try our best to set a fair price for the seller and the buyer.
***********************************************************************************
Thank you.
Business Response
Date: 08/29/2023
****'s claims are completely baseless. She could have gotten her report while in the store. All items were priced fairly and have NOT been purchased by employees. I won't stand by while she makes accusations without any basis. This is slander to me any our store.
She can email us at ******************************** and request a report. I've already attached our consigner contract to her complaint. The contract says "We set the prices." We cannot give prices on multiple items. She has been consigning with us since 2019 and knows how we price. I would encourage her to sell her items on her own in the future.
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