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Business Profile

Business Consultants

ADCO Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 10 CU ft GALANZ retro refrigerator and the drip tray cracked and semi- melted, needing replacement. It is located on top of electrical parts so must be in place for safety reasons. I contacted the **** website and via the contact form within the web page displaying a drip tray for the GALANZ refrigerators because I needed to confirm the right product - no reply for one month on the operable website contact form . I tried to find a phone # on the website-does not exist. I tried the contact form on the customer ********************** link. It does not work either on SAFARI or Chrome browser. It is a shame to not be able to use a perfectly good refrigerator due to a bad website

    Business Response

    Date: 07/24/2025

    I believe the customer is accessing a webpage that is not associated with us because the complaint addresses issues that do not describe our website. Our website is **************************

     

    Alternatively, our phone number for Galanz support is ************.

     

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 6 - First time I contact Unique Appliances Customer Support about this.Nov. 7 - They reply and ask for imagesNov. 11 - I send images backNov. 12 - UA CS requests more pictures (unclear why these could not have been asked for in the first email)Dec. 3 - I send more pictures sentDec. 4 - follow up questions asked (unclear why these could not have been asked for in the first email)Dec. 10 - I answer follow up questionsDec. 11 - Shipping information requested (unclear why this could not have been asked for in the first email)Dec. 12 - I reply with requsted information and am told the parts are being sent my wayDec. 26 - I receive a broken oven door in the mail. This one had broken glass, dents, and chipped paint.Dec. 27 - CS confirms I need a new oven door againJan. 16 - Second oven door arrives damaged - dented and pane of glass not secured. I also ask for assistance on how to get rid of the three broken doors I now have, but am not offered any acknowledgement of this question.Jan. 20 - I am asked to confirm the shipping address. (unclear why this could not have been asked for earlier or confirmed based off of information I had already provided)Jan. 24 - Third stove door arrived with broken glass. I request instructions on how to repair it myself.Jan. 27 - My request for instructions is ignored, and I am referred to ****. Jan. 31 - I reach out to **** and let CS know that I have not heard back.Feb. 5 - I follow up with UA CS; no response.Feb. 21 - I follow up with UA CS again, they told me this was escalated to ADCO on Feb. 5 and I should have heard from them. The same day, I am told they are shipping me a new oven door.March 1 - thenew door arrives, but the hinges are broken.Feb. 26-Mar. 3 - I follow up with UA CS three times with no response.March 4 - I am told I am still waiting for **** to reach out to me.March 20 - I tell UA CS I have reached out to ADCO multiple times over the last three weeks and have never heard back.

    Business Response

    Date: 05/12/2025

    Our documentation shows that a replacement part is being shipped. Communication was held with customer as recently as today. *** has the shipment stuck and the shipper has requested assistance from *** which will be shared with customer as soon as it is received. **** did not sell the product to the customer so is unable to provide customer with a refund. To pursue this course of action, customer needs to work with the retailer who sold the product to her.

  • Initial Complaint

    Date:05/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought Galantz 10.0 cu. Ft retro top freezer and refrigerator with 2 year extended warranty with **********. Delivered on 11-9-2024 with broken crisper drawer. Deliver guys said contact **********. Called HD and they gave me a number to call for the warranty. Got the pictures submitted for warranty claim, On 12-2-2024 got email with copy of Warranty shipping notice. Received email from ***** ******* ADCO Service.that the warehouse has not received an update from the manufacturer of replenishment of crisper glass. We have called numerous times to check on the glass and always told it is on back order.. I told them if they could not get the glass they should replace the refrigerator. Never have heard anything else from them when we would get it. Called on 3-24-2025 at 1:34 pm and talked with a *******. He said that he would check on the problem and would call *************) or email ************************ within the next 2 days. I told I would give him to the following Monday to hear from him because we had doctor appointment on Friday and if we did not hear anything I would be calling the Better Business Bureau. We have not gotten response from ****. I think after waiting 5 months to be replace is an issue. Thank you for your help.

    Business Response

    Date: 05/06/2025

    ADCO Service processes part orders for small Galanz appliances. If the part is not available, the customer must work with the retailer for return or exchange. If the time for exchange or return has passed according to the retailer, the customer must contact Galanz/******** to request the replacement or return. There is no "*******" at ****. We suspect this resource is with Galanz/Visionet, which is the path the customer must continue to use. As a show of good faith, **** will also reach out to Galanz/Visionet to facilitate the communication. **** has no ability to replace the unit itself.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a iio retro refrigerator from Lowes on December 29, 2022 and it was delivered to me in January. After only a couple of months, the refrigerator stopped working properly. As it was under warranty, I reached out to the manufacturer to have it repaired on April 28, 2023. The manufacturer referred me to ADCO service as the warranty provider. It has now been more than 2 months of waiting for assistance. They have not found a repair provider in ********, ** and are not providing assistance. They are also not responding to my request for a refund if they are not able to repair the product as agreed under warranty. At this point it is clear that they will not be able to find someone to service the refrigerator (it seems that local service providers refuse to do business with ADCO due to their practices, from conversations we've had with some providers directly). We would like a refund for the cost we paid for the product so we may buy a different refrigerator.

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/1/2021 purchased Sapphire 15" uncercabinet icemaker (SSIM15-P-SS serial#************ from *******************. 2 wks later drain pump made a loud clicking noise then drain pump stopped working. Contacted ******************* and was told I had to contact the manufacturer (Sapphire) for support. Contacted Sapphire who forward the call to Adco Service who provides technical support for this product. Adco forwarded request to Fixit ****************. 11/8/2021 service provider came out and replaced drain pump and drain valve, but then received an additional error. Service provider requested a board. 11/22/2021 service provider returned, replaced board but then received "bin sensor fault" error. 12/7/2021 service provier returned, attempted repair. Unable to repair. 1/12/2022 service provider returned, attemped repair. Unable to repair. 1/18/2022 service provider returned, replaced the board again but still received "bin sensor fault" error, Requested replacement of unit. 4/15/2022 received replacement unit. 4/26/2022 replacement unit developed "ERROR: Water Fault" and would not make ice. 4/26/2022 contacted Adco who referred the service request to "*****************************" After 2 weeks of no response, called the service provider and was told they do not service Sapphire. 5/18/2022 Called Adco back and was referred to ****************************** 5/272022 **** from *************************** came out and determined that the drain valve was defective and needed replacement. He requested parts. 4 month delay in receiving parts due to "supply chain issues." Replacement parts were sent to "***************************," received 10/24/2022. Have been unable to contact "***************************," calling them 10/26, 10/27, 10/31, 10 messages left with no return call. Have called Adco on 10/27, 10/31, 11/7, 11/28 to try to resolve issue but no one will come out to repair unit. Unit is non-operable after 14 months. I am requesting refund.

    Business Response

    Date: 12/05/2022

    **** is unable to authorize a refund but will advise the manufacturer of your request.

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