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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      4119 Broad St Ste 100 San Luis Obispo, CA 93401

    • Vitalant

      2523 48th St Lubbock, TX 79413

    • Vitalant

      256 E Winnie Ln Carson City, NV 89706-2251

    • Vitalant

      PO Box 61650 Midland, TX 79711

    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 89 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant spams my cell phone multiple times per week regardless of how many numbers I block. Evidently I donated blood five years ago with this organization, and they have punished me ever since with calls. I will never donate through this company and would warn/advise EVERYONE to be wary of ever giving them any personal information because they will ABUSE it. The constant robocalling and privacy violations feel criminal.

      Business Response

      Date: 07/24/2025

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for the inconvenience the unwanted calls have caused. We appreciate your including your information, however, we could not locate a donor profile that matched your phone number in our system. We would like to research this further. Will you please provide the phone number receiving our calls along with the phone number(s) where the calls are originating from?

      We look forward to your response and resolving your concern promptly.

      Thank you,

      *******, Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated like 10 years ago just once. And I get spam calls, texts from them at least 3-5 times per week! Please remove my number and stop calling me!!!!

      Business Response

      Date: 07/23/2025

      Hello ****,

      I sincerely apologize for the inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's intention to disrupt your daily life with unwanted contact. I have verified the number provided is opted out of our call lists. Please allow 10 -12 days for the process to complete and all calls to cease.

      We truly appreciate your previous donations and thank you for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Because of you, life doesnt stop.

      *******, Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I would be awarded $20 for donating blood on Fathers Day. I have not earned this and followed up and still have not earned it. I used promo GIVE4DAD-2025-V when I called to schedule and was told I would earn the money. I missed out hanging out with my dad for Fathers Day to earn $20 and told the person who scheduled didnt enter code.

      Business Response

      Date: 07/24/2025

      Hello ******,

      Thank you for taking the time to bring this matter to our attention. I sincerely apologize for the frustration you have endured while trying to resolve this matter. We are truly grateful for the sacrifice you made to come out and donate on Fathers Day. I researched your account and will partner with our ********************** Team to provide continued training and coaching for our phone staff to prevent this from happening in the future. The $20 worth of points have been credited into your account and are available to use within our Donor Store. 

      I thank you again for your patience and for allowing me the opportunity to make this right. Please advise should you have any further questions or concerns.

      Because of you, life doesnt stop.

      *******, Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have blocked several numbers from Vitalant and continue to get calls weekly. I have not donated for at least 10 years. I would like them to stop calling from different numbers. Ive opted out of calls and texts but they continue to call to the point where its disruptive.

      Business Response

      Date: 07/16/2025

      Hello Lexi, 

      We thank you for bringing this to our attention and sincerely apologize for not honoring your prior request to be removed from our calling lists. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. We have verified that the number provided has been opted out and all calls will cease immediately.

      We truly appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant spams me with dozens of calls per month, all originating from different spoofed phone numbers. Not only is this highly, highly illegal, but I never gave Vitalant my phone number and I have no idea how they got my phone number. I have never donated blood with Vitalant, I have never contacted them, I have never signed up for any mailing or call list, and I want them to LEAVE ME ALONE! Stop calling me! I am not an eligible blood donor and thus I CANNOT EVER and DO NOT PLAN TO EVER donate blood with Vitalant! I do not know how they got my contact info, but I want them to delete my phone number and never ever call me again!

      Business Response

      Date: 07/16/2025

      Hello Lexi, 

      We thank you for bringing this to our attention and sincerely apologize for not honoring your prior request to be removed from our calling lists. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. We have verified that the number provided has been opted out and all calls will cease immediately.

      We truly appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the love of all that is holy please stop spam calling my phone! I have never donated to you! I don't have a ***** profile, and you keep calling me with new phone numbers after I keep blocking you! Remove me from whatever list you have me on. I'm getting SEVERAL PHONE CALLS A DAY!

      Business Response

      Date: 07/16/2025

      Hello ******,

      We sincerely apologize for the inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalants goal to disrupt your daily life with unwanted contact. We have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease. 

      We were formerly known as United Blood Services and your willingness to participate in one of our blood drives was greatly appreciated. Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may do so via the Vitalant Mobile App from your smart device.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions. 

      Kind regards, 

      Vitalant, *********************** CCC

      Customer Answer

      Date: 07/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ******

       

    • Initial Complaint

      Date:07/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company makes robo calls dozens of times a month and violates the do not call registry. I have blocked more than twenty originating numbers for these calls. The calls occur mutliple times a day, during and off business hours and on holidays (2x on the fourth of July). There are hundreds of similar complaints on the web demonstrating rampant disregard for the do not call list and a calling pattern that borders on harassment.

      Business Response

      Date: 07/06/2025

      Hello *****,

      I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Thank you kindly,

      *******
      National ************** CCC
      ******************

      Because of you, life doesn't stop.

      Customer Answer

      Date: 07/06/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ******

       

    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I constantly receive calls from Vitalant, at least several times a week. I requested that they remove my number from their list via the ***************************************** email address over a month ago, and I still receive calls. They need to stop.

      Business Response

      Date: 07/06/2025

      Hello ******,

      I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Thank you kindly,

      *******
      National ************** CCC
      ******************

      Because of you, life doesn't stop.

      Customer Answer

      Date: 07/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it does not, I will reopen my complaint, as the BBB has offered 5 days for a response, but the business states they need twice that long to comply. 

      Regards,

      ****** *****

       

    • Initial Complaint

      Date:07/03/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not donated with Vitalant for 4-5 years and they continue to harass and call multiple times a week from different phone numbers, too many to count as I have had to block every single one of them. I have called and updated my account preferences to be removed from all communication yet I still get multiple calls every week. I respectfully request to be removed from their calling list permanently.

      Business Response

      Date: 07/05/2025

      ******* ********

      Customer Answer

      Date: 07/06/2025

      Perhaps it was by mistake, but the message from the business just listed a name and nothing else addressing the problem; therefore, I can't accept the case as resolved. 

      Business Response

      Date: 07/06/2025

      Hello *******,

      I sincerely apologize for the previous empty message you've received. I also would like to apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Thank you kindly,

      *******
      National ************** CCC
      ******************

      Because of you, life doesn't stop.

      Customer Answer

      Date: 07/09/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Caitlin

       

    • Initial Complaint

      Date:07/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please stop calling me. I did not add my number to the call list and cannot donate blood

      Business Response

      Date: 07/03/2025

      Hello ******,

      I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact.

      I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and would truly like to rebuild our relationship. Please reconsider your partnership with Vitalant as we continue to serve in your community. If you choose to completely sever your relationship with Vitalant, we ask that you donate blood with another organization supporting patients in your community.

      Should you wish to resume donating to contribute towards Vitalants lifesaving mission, you may do so via the Vitalant Mobile App from your smart device, by setting up your online account at *********************************.

      Thank you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Thank you kindly,
      *******
      National ************** CCC
      ******************

      Because of you, life doesn't stop.


      Customer Answer

      Date: 07/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *****

       

    Vitalant is NOT a BBB Accredited Business.

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