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Business Profile

Baby Strollers

Strolleria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Strollers.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oral

  • Initial Complaint

    Date:05/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item was listed for purchase publicly on your website at a specific price, and I completed the checkout process in good faith. I made a time-sensitive decision to buy from Strolleria over a competing in-store promotion, which is now no longer available to me. Your site accepted my payment and generated an order confirmationestablishing what I believed to be a valid and enforceable contract of sale.

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible communication and customer service. I made an order that I wanted to cancel shortly after, and there was no option to do so automatically on the website. The cancellation options available was to call or email them.I called, and the phone number was invalid. I emailed, and no one replied to me. About 24 hours after my cancellation request, they shipped it anyway! I emailed again, and they have still not responded to me. Will be disputing with my card company over these charges.

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Strolleria offers rewards points when you buy product from them. During Black Friday I purposely bought from their website because it was double points. I spent $700. I received my 1240 points, and per the companys terms and conditions I would have 6 months to use them, making it expire in May of 2025. I went to go use my points and strolleria took them away due too Existing points removed for points reset from importThey got my money from buying product yet took away the points I should have received. Neverless did it for something that is out of my control as a consumer. I have now emailed them 3 times with no response.

  • Initial Complaint

    Date:02/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made an online purchase from Strolleria and earned loyalty points with them equating to $100. They provided me with a rewards code which expires in June 2025. When I tried to use it in their website, it did not go through. I reached out to customer service and they told me the ownership of Strolleria changed and they cannot access rewards given under prior ownership, providing me a discount code allowing for $25 discount on a specific item I was looking at.I requested an equivalent coupon as my rewards were $100 and they are with Strolleria which remains in business and my certificate was not overdue. I havent heard back after this message.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $1500 stroller from this company and with the purchase I was gifted a $75.00 gift card. I never received the card and went to the website to use it and now the business has closed. I want my $75.00 returned to me.

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a $1,500 stroller from them but they went out of business and they charged us but they havent even processed/shipped our order

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to return a defective car seat and the ******** Service agent ********* was condescending and rude. I sent everything I needed and she refused to return it with full credit. I have never dealt with such rude condescending people in my life, all I want to do is return a defective car seat and she is being difficult and making me jump through hoops.

    Business Response

    Date: 03/12/2024

    We have strict return standards and practices as outlined by our manufacturing partners and federal regulations that we must abide by.  This appears to be seen by the customer as jumping through hoops, when in actuality, it is our standard return process that we make everyone follow.  There is a completely different process surrounding the return of a product that a customer simply does not want as opposed to an actual product defect.  Federal regulations prohibit the re-sale of an opened Car Seat, so if a customer simply does not want the product, we need to do our diligence and abide by the process that is clearly outlined on our website and was clearly communicated to this customer.  If there is a defect, we are required to route this through the manufacturer of the product.  This is because the product is covered under a warranty that protects both us as a small business and the customer from a financial perspective.  Also, if it is a defect that could impact other products, it could warrant a recall.  

    These policies are not in place simply as an effort to be difficult.  

    In reading the chats, it is quite clear that our customer service team was simply trying to figure out which return pathway to follow and if a defect was truly at play so we can be prepared to escalate to the manufacturer.  

    In terms of resolution, our team has issued a return label to this customer.  Once we receive the product back in our warehouse, we will issue a refund.  One caveat: since it appears the customer has filed a chargeback, we will not be able to issue a refund via our platform upon product receipt.  The chargeback process occurs between the customer's bank and our store, which can take a few weeks to complete.  Either way, the customer will receive her money back.

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cover from this company and after a vacation where I did not use the cover, I requested a refund of the item which is BRAND NEW and still in it's original wrappings and box.I have responded as they required for a refund with pictures showing the product's new condition and provided the order number as requested by the company.Those requests of me were included in an email, after my initial request to return the cover, with a lot of cautionary statements that they do not accept used items and also a list of their charges for returns.However, my return is still new in original packaging.After sending those pictures to them and emailing them constantly every 2 days, they are TOTALLY ignoring my emails.I know they are receiving them because my email account informs me that my emails were received by their ************* unit.

    Business Response

    Date: 12/14/2023

    Hello, 

    We have sent **************** an email response to each inquiry she has sent us regarding a return.  She continues to send ** new emails intiiating this process to begin again, which we participate in.  We have even sent her return details as well as a return label.  We even sent her a brand new email again with all of the previous screenshots showing our responses as well as a new label.  There are a total of 6 different threads that happened by her, and each one has at least one response from us.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bugaboo stroller from this company and when I received it, it was not what I expected it to look like/not what I thought I ordered so I wanted to return it. I returned the item and no longer have it in my procession. The company apparently received or claims to have received something entirely different and won't issue me a refund however I do not have the item anymore as I returned it and clearly there was a disconnect somewhere in transit

Strolleria is NOT a BBB Accredited Business.

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