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Business Profile

Apartments

Miramonte

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a resident at this complex for several months and have experienced ongoing issues that reflect both poor property conditions and unprofessional management practices. Maintenance problems are rarely addressed in a timely manner, and when reported, the response is often dismissive or lacks follow-through. Recurring pest issues (especially roaches) continue despite regular cleaning and multiple reports to the office. The air conditioning is also unreliable and unable to cool the apartment adequately during extreme heat, leading to high utility bills and discomfort.Beyond the physical condition of the property, my greatest concern is with the conduct of management. It has become clear that decisions are made based not on tenant needs, but on personal preferences and favoritism. There is a noticeable lack of consistency in how rules are enforced some residents are allowed certain leniencies while others are penalized for the same behaviors. In several interactions, Ive observed management acting in a way that feels politically motivated and unprofessional, creating a hostile and unequal environment.Requests for assistance or clarification are often ignored or met with condescension, depending on who you are or whether you seem to align with their personal views. This lack of objectivity and fairness is extremely concerning and contributes to a stressful living environment.Given the high rent prices over $1,600 for a one-bedroom the property conditions, lack of transparency, and clear bias in management decisions are unacceptable. Im submitting this review with the hope that it brings attention to the need for accountability and more professional, impartial management practices.

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