Business ProfileforMyplane.com Inc

1. On Sept 20 2023, I ordered a Suction Cup Mount for Garmin GDL 50 / 51 / 52 ($63.00) online at mypilotstore.com. I received an order confirmation #*********. I purchased 2-day shipping and paid $18.25 for that shipping.2. On Sept 22 2023, I received the shipment via *** (tracking number 1Z05A93R0247499846) at 2:45 PM.3. On Sept 22 2023, I opened the order and discovered that mypilotstore had shipped me the wrong item (a SXM antenna, not the suction cup mount).4. On Sept 22 2023, I called mypilotstore at appox 4:39PM EST to report the issue and ask for the correct product to be shipped to me overnight (to correct the error on their part - shipping the wrong product). I was told that it would be sent for approval and I would be contacted before the end of the day.5. I was never contacted regarding the shipping of the correct product or the return of the incorrect product between my initial call and Sept 27th. During that same time, I never received a shipment or return label from MyPilotStore.com.6. On Sept 27th at approx. 11:57am EST I contacted customer service for the second time. I was told:a. The correct product has not yet shipped because approval for overnight or 2nd day shipping has not yet been approved. The reason it was not approved was stated as [a] they do not work over the weekends and [b] charts had changed and they were busy. 7 days had now elapsed since I placed a 2-day delivery order.b. They could only ship the correct product standard postage (even though I paid 2-day shipping) and they would be willing to refund the shipping cost.c. After stating that I would like a refund because they did not comply with my order (2-day shipping), I was told that they would not refund my order until they received the product they incorrectly shipped back because of the value of the product. This product was not ordered by me and was mistakenly sent by MyPilotStore to me.