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Business Profile

DVD Sales

Blaze DVDs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DVD Sales.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered *** complete set (see Blaze DVDs Order Confirmed.pdf).Inspected them upon receipt and found damaged ***. Attempted to seek replacement ***. After promising to exchange the *** they stopped responding to my emails. It has been three months and three requests for response (see Blaze *** complaint email exchange.pdf). If they had helped me with the damaged disks, that would have been fine, but ghosting me is unprofessional, discourteous, and unacceptable.

  • Initial Complaint

    Date:08/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello *******************,Your order has been scheduled for shipment.Tracking:9405511206239932740495 Please allow up to 24 hours for tracking updates to appear.Shipped On:2024-07-12 Order Number:***** Shipped Via:USPS - One Balance Priority Mail Shipped To:******************* ******************************************************************* Regards,Blaze DVDs ******************************* Order summary CSI: NY: The Complete Series On DVD 1 $84.99 Subtotal $84.99 Shipping $4.99 Total $89.98 USD Customer information Shipping address ******************* **************************************************************************************************************************** Billing address ******************* **************************************************************************************************************************** Shipping method *********** Economy Shipping (5-6 business days)Payment method Ending in 8459 $89.98 Ending in 8459 $89.98 Order # *****

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 complete series from Blaze DVD; Heartland, The ***** Of ******* and Pretty Little Liars, multiple discs from each series would freeze and skip/ some didnt even have data on them. I asked for replacement discs and got turned down because they expected me to be able to watch 3 complete series all in a short amount of time, that is not doable for a full time worker. So it took me awhile to get through them, 2 years later and I just now finished all 3 series. And still have not received any replacement discs for those that are faulty, very irritating as I spent well over 200$ on these 3 sets and was guaranteed good quality and in return I got a bunch of faulty discs.

    Business Response

    Date: 07/20/2023

    Thank you for bringing this issue to our attention. We apologize for the issues you are having with the DVDs you ordered. Unfortunately we do not issue replacements for items that you have owned for more than 2 years. We have the longest return period for any company selling products, and we stand behind our products. Unfortunately though, even with our extended return and replacement policy, we cannot just replace items after they have been used for over 2 years. 

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* Series Box Set (Seasons **** + 3 Movies)7-11-22 called and talked about bad DVD and still had more of Dallas ****** to finish. Mention that its hard to see 14 season in short time and more yet to see. Said no problem they would take care of all bad DVD's.7-12-22 sent an partials e-mail with current bad DVD.7-28-22 shipped 5 of the 8 bad DVD 8-8-22 sent e-mail listing the 3 DVD that was not replaced and 2 bad DVD since finished the ****** 9-19-22 called about missing DVD 9-20-22 lady call and sorry for dropping the ball. will call and find out where the replacement DVD are and to send what you had in stock. would call back and let me know when rest would ship.9-30-22 called and left message as no one has called back to let me know what is happening 10-4-22 shipped 1 DVD 10-10-22 called and left message 10-12-22 called and no answer 10-24-22 called and left message 10-25-22 e-mail sent to me stated you have sent missing DVD. Still have not received any of the missing replacement?1****-22 called and left message. Resent e-mail 11-17-22 sent message by *********11-23-22 sent e-mail about poor customer service and please ************ left message 12-2-22 there has been no reply as yet Don't understand what is going on as we still have 4 bad DVD that have not been replace?Your help with this problem is greatly appreciated.

    Business Response

    Date: 12/02/2022

    Sorry about the delay in getting those newest replacement discs sent out to you. It appears the rep you talked with sent the replacements you had originally but with the discs being added on at a later date there was some issues getting the replacements from the manufacture after so much time had passed. 

    If you can get us an updated list of which discs you still need I will get that taken care of for you. 

    Customer Answer

    Date: 12/02/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

Blaze DVDs is NOT a BBB Accredited Business.

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