Reviews

Review Details

• Review fromBrian M

  Date: 11/25/2022

  2 stars
  (This review also was posted 7/2022 on PV Dentistry's website) I believe that ********************** is a good dentist and ******, their dental hygienist, is excellent; but, in my opinion, PV Dentistry's billing process has significant issues. After one year of being their patients, we were pulled aside by office staff after our March 2022 cleaning and told we had an account balance due of over $1,200 in past-year dental claim charges not paid by our United Healthcare dental plan (UHC). Although in 2021, UHC listed ********************** as an in-network provider at his prior dental practice, apparently he is an out-of-network provider at PV Dentistry, which means we are responsible for the difference between what the provider billed the plan and what the plan paid. During the year, PV Dentistry never sent us any bills - so we had no idea our cleanings and x-rays were not being paid in full by UHC or the amounts due adjusted. PV Dentistry said they had some billing issues with the prior office manager but that the amounts due would have been listed on UHC's Explanation of Benefit statements. I paid the bill and then went home. Waiting for me in the mail was a debt-collection notice, dated March 29, from E-SERVICE, **** demanding payment on our PV Dentistry account. I contacted PV Dentistry and they said to ignore the collection letter, that they would take care of it. On June 28, I canceled our September follow-up cleaning appointments and told PV Dentistry we were switching to a UHC in-network provider. Two days later, I received a bill in the mail from PV Dentistry showing a balance forward of $137 for March dental claim charges not paid by UHC. If we had not switched providers, they would have waited nearly six months to get paid.