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Business Profile

Computer Hardware

Tuff Techies LLC

This business is NOT BBB Accredited.

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1

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Review Details

  • Reese F

    Date: 09/30/2025

    I suggest Ubreakifix. Should've went there in the first place.Just got my phone back recently after a screen replacement. I was told my phone would be good as new by ****. I paid nearly $300 after getting a loan from family due to my own money issues right now, and I got back a phone with the adhesive improperly applied to the back glass, something rattling around, and was shown the screen by Auzi and was told he didn't know the screen would look so ******** has a HUGE Bezel around the entire screen now, cutting off huge parts of the curved screen I originally had. It's a completely terrible knockoff that I'm sure is also causing my sudden battery issues. Causing random shutoffs, and the battery draining from 10% to 0% right after plugging it in.On top of that, my S-Pen is now permanently stuck in my phone.I was completely duped and told it would be up to standard, not some knockoff screen.After all these issues I called and spoke with the manager, ****, who told me my only option was to spend another $120-$160 to get another screen on my phone. I already went without my phone to get it fixed, now I have to not only spend more time going back and forth with them, but they expect me to pay more money for another screen. At this point they should offer better replacements at no cost for the trouble or SOMETHING.I can't afford to suddenly come up with half the price of the original order as is. If I had to spend that much, I would've got it all done at Ubreakifix for less, and had the front and back glass done perfectly like I did a few years ago.Really disappointed the only option I'm given after they ruined my phone, was to give the company more money. They said I had 30 days to pay the $120-160 or I'd lose out on the opportunity to pay them more money, after Auzi told me I had a 90 day warranty too. Something isn't right here.Please find anyone else. This 5 Star rating is misleading

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