Reviews
Customer Review Ratings
Average of 10 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn C
Date: 10/10/2025
5 starsMy name is **** ****** and I want to commend a company in the valley called Window World, they installed windows and screens today at my home in ***********, ******* and as I looked at their motto underneath their name and it says, 'Simply the Best For Less' and that is no exaggeration, the quality Craftsmen who worked at my home today from the time they got here until the time they left, were remarkable, they are true professionals, they were never laggard, they were so neat and clean with all of their undertaking, they checked & double checked to make sure caulking and everything was perfect, they picked up everything when they were done & they vacuumed everything, I just can't say enough positives about the crew that came out from Window World today, I only wish that all of the contractors would take a ****** from Window World and understand that truly the customer is the king, and if you provide a high level of service as Window World did today at my home, they will not only maintain business but will always be the leader in the industry, thanks again & I will share these comments with all my friends ******************** associates thanks again!!!Review fromBuster C
Date: 09/07/2025
1 starIf I could leave 0 stars, I would. I ordered 13 custom windows, it took 6 months to install 11 of them. They brought the wrong size for the other two. There were a number of defects noted in the contract before they left and said the other two would be there in a few weeks. Two years later they called asking for me to pay the remainder of my contract. I asked about the other two windows, they apologized and said they would call back in a couple of days. Now another year and a half. Nothing. I am now considering replacing all my WW windows just so I can have a complete set of the same color windows on my house. NO I won't consider WW, nor would I ever recommend them.
Window World
Date: 10/10/2025
*** *****,I can not find you in our data base. This is the Window World of Phoenix location and we do not service the zip code that was submitted in your complaint. If Window World of Phoenix provided service to you and the contract could be under another name please contact us @ ************ and ask for ****.Review fromRon S
Date: 08/14/2025
1 starMy wheels on the screen door broke. On June 23rd I called about the warranty and was told screens were not covered. My warranty clearly states moving parts are covered. But she said I could buy a new one for around 500 dollars. So, I asked the lady I was talking to for the corporate number and address. Five minutes later she called back, said she talked to the owner, and she said they would replace it. Around August 1 I called the office and was told the door was in, but they didn't have anyone to install it. I wanted them to install it in case something was wrong with it. August 15th, I picked it up and told them I would be filing a complaint. The lady I spoke tried to tell me how lucky I was that they spent "300 dollars" to satisfy their warranty.Window World
Date: 10/10/2025
*** *****,I can not find you in my data base. This is the Window World of Phoenix location and all stores are individually owned and operated. The zip code provided in your review indicates that you are in ******. If Window World of Phoenix provided service to you and the contract could be under another name please contact **** at ************Review fromMel G
Date: 06/16/2025
1 starWindow installed May *******. When I received a copy of invoice, indicated $210. extra charges never discussed during estimate visit. Sent complaint to corporate June *******. Said they would get back to me. Now June 16, NOT! buyer BEWARE!Window World
Date: 10/10/2025
I apologize for the delayed response. I do not know if something was lost between corporate and our store. Please contact **** at ************ to discuss your review. Your review did not give a name so I can view your file in our data base. We look forward to hearing from youWindow World
Date: 10/10/2025
I apologize for the delayed response. I do not know if something was lost between corporate and our store. Please contact **** at ************ to discuss your review. Your review did not give a name so I can view your file in our data base. We look forward to hearing from youReview fromMichael W
Date: 01/19/2025
3 starsOrdered my windows from window world in July it is now January and I am still waiting for them to finish. The building inspector came eleven days ago and failed two, still waiting for them to be fixed. Must be the worst company for customer service.Window World
Date: 10/10/2025
*** *******,The zip code you provided in your complaint indicates you are in *******. This is the Window World of Phoenix location. All Window World locations are individually owned and operated and if your complaint is with a Florida location your complaint should be filed with them. I can not find your file in my data base.Review fromsybil r
Date: 11/22/2024
4 starsFirst off want to say we love the windows and the installers were fast and efficient BUT the half screen that come with the double hung windows leaves a gap between glass and screen at the bottom, when screen positioned at the top. We like to sleep with the windows open at night. This is a design flaw, allows bugs, frogs and possibly snakes to get through into home. Woke up one morning with 4 tree frogs in house. ?? We were wondering how bugs were getting into the house. Yes I understand I can leave window open at the bottom but not an option for us, we have a cat and he possibly could and would damage the screen.Window World
Date: 10/10/2025
All Window World locations are individually owned and operated. This is the Phoenix AZ location and the zip code in your review indicates you are in ******. I can not find your information in my data base.Review fromDottie K
Date: 06/20/2024
5 starsWe had 9 new windows and arcadia installed 2 days ago. The product and install was phenomenal!!!!! The crew was superb, very meticulous and attention to detail was perfect. Our new windows are simply perfect. What a great product!!Thank you Window WorldReview fromGlenda K
Date: 04/26/2024
1 starI had the worst experience with ***********, GA!If considering WW, RECONSIDER. Issues from start to finish. ALL 14 windows leak; inaccurate measurement resulting in hard hammering to push window in, causing cracked sheetrock on both sides; a second picture window with pin hole; ******************** screens that will not stay up unless I'm careful; all dirty windows; the **** SERV.MGR (C) INAPPROPRIATELY kept showing me pictures of him in swim truck ; later when I asked about cleaning dirty windows, he leaned in saying he'd come help me clean windows!! I did not know who to contact to remedy any of this behavior or window problems. I spent 5 months of this torture, many men came out without resolution. One saying the leaks were due to crawlspace and full house of. Hardwood floors. To correct the very cold winter leaks, i was advised to use a rug! I used towels and blankets to keep out leaks, to no avail. I moved my bed away from windows.Unlike me, I gave up. Working with WW was a horrific experience. It took over a year to write BBB as even reliving how awful, disgusting, disrespectful event causes great stress.We women believe we are strong, courageous, and undaunted until we are mistreated as badly on such a continuous aspect.Maybe all Window World sites do not cause this huge amount of distress, but *********, GA did. I was unable to contact the owner with calling or mailing. No wonder they keep their contact info private.Window World
Date: 04/29/2024
This is not a Window World of Phoenix client. The complaint is for Window World Marietta GA. I am not certain why we received this complaint. Window World locations are individually owned and operated.Review fromDustin D
Date: 09/12/2023
5 starsWindow World of Phoenix went above and beyond on their project with us. We installed 10 windows and a door, which was a huge project, especially in a ****s house. They got the windows to us quick and installed EVERYTHING in one day, so awesome! **** has been friendly and personable with a no pressure attitude. Which after dealing with other sales people was refreshing. He has even followed up multiple times to ensure we have been happy. Very cool! **** and his team were friendly, fast and did a professional job (clean, quick and looks amazing). The windows themselves have been working great! Its over 110 outside but the windows are cool to the touch and my house is so much quieter. We are really happy and would definitely recommend Window World of Phoenix to friend and neighbors. Thank you!Review fromJuan F
Date: 04/19/2023
1 starI emailed in October 2022 to complain about a problem and am still awaiting a response. Is this the way they treat all customers? ***************, Oct 25, 2022, 8:57?AM to ******* of WINDOW WORLD Good morning ******* of Window World,As you may know, we had a problem with the salesman you sent out on Oct 3. I believe his name was *******. I called and verbally complained to a manager or owner about *******. I was given the impression that it was no big concern to him. There was no offer of any way to resolve this issue. We were not looking for any money or discounts, just looking for good customer service. This lack of care leads me to believe my wife, and I would not be valued if we became customers. Is this true?The issue with ******* was the lack of respect for my wife. He would not acknowledge her presence while giving his presentation. He answered my wife's questions with *******. My wife tried several times to *****************************, but he kept verbally talking down to her with short answers, if he answered her at all. Finally, she got upset and frustrated and left the room. After that, I told him the presentation was over, and he had to leave.On Mon, Oct 31, 2022, at 7:12?AM, I wrote:to *********************** morning *******,Is there a follow-up response to my email?As of today I have no response.Window World
Date: 04/21/2023
I am not certain how to respond to Mr. ******** complaint. Our General Manager spoke with ****************** and apologized if ******* acted inappropriately and I let him know that all customers are important to us and if ******* acted in that manner it was unacceptable. I let him know that I would meet with ******* and go over his concerns. I then offered to resolve the issue by sending a different design consultant but ****************** declined. I thanked him for his feedback and have not heard back from him until now. We appreciate client and potential client feedback and I do not know where the disconnect happened. ********* initial meeting with the Mr. and ****************** was on 10-3-22.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.