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Business Profile

Windows

Western Window Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We built a new home and spent about $220K on WIndows - all from Western Window Systems. Some of the Windows have missing parts, some have broken handles, one of them leaks and some will not operate properly. We just moved into the new house this April. Firstly their service department is terrible. Calls always go to the voice mail and then they don't respond. When I was able to finally get a ticket, after multiple back and forth's, they finally sent someone. This person came in and noted all the issues and then there is no followup. I have contacted the company again and I again went to voice mail with no response from the company.

    Business Response

    Date: 05/30/2024

    To Whom It May ******** I have reached out and discuss the review with ****************. Additionally, through this dialog much was learned from both sides, and we have a confirmed service date with him for June 13th and 14th. I apologize for the delay and reinsured we will make it right. 

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have two of their door systems and used their recommended installers. One of their door handles doesnt function and possess a security threat to **. The installer is demanding $150 per hour to come out and assess it for warranty repairs. Western windows wont cover the cost of the repair of their item under warranty defects.

    Business Response

    Date: 05/22/2023

    Hello ********************,

    Can you please provide the order information for your project (Western Supplying Dealer, Order Number, Shipment Date and Location) and I'll be happy to look into the history and try to assist.

    Handles and locking systems require proper installation and adjustment in order to function in an installed system. Adjustments for field installation cannot be completed until the product is installed in its permanent orientation, and therefore Western Window Systems cannot perform these final adjustments in the factory setting prior to shipment.

    If there is a material issue with your hardware set, please provide the project information requested above, along with a description and preferably photos or video of the issue.

    Thank you and please let me know how I can assist.

Western Window Systems is NOT a BBB Accredited Business.

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