Business ProfileforTriWest Healthcare Alliance Corp

This complaint is against Tricare West. I, ***********************, separated *********** military 11/24/2021. My children were all under me as beneficiaries for Tricare. My son ************************* (DOB: 07/26/2012) is now somehow showing ineligible for care during my active duty time. I was never formally notified of the issue, instead I was just sent medical bills in the mail requesting payment so I started calling Tricare to ask why we were being billed. Ive called Tricare probably close to 40 times since I discovered this issue in Sep 2022 and every single time Im talked in circles over the phone and no resolution has been made. Tricare recouped over $100K worth of medical bills for my son ******* so far and now my family is under severe stress. We get calls from the hospitals everyday looking for payment and threatening to send us to debt collectors when my husband and I were both on active duty during this time in question. Somewhere in the Tricare system an error has occurred to make our son ineligible for care. No one is able to tell me a straight answer or help me get it corrected. This is not how Tricare should be treating service members and Im disgusted by their lack of effort to help. I just want this issue resolved so the medical bills can be re-filed and corrected.