Reviews
This profile includes reviews for EPCOR Water's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMatthew C.
Date: 11/15/2024
1 star********* company with no transparency. They created an account for me without my knowledge and claimed I had to back pay the last 10 months. I wasn't aware of this at all and find it super shady that they created an account for me and then charged me for 10 months. I get my water from another utility provider, so I honestly don't know why I am required to pay them for anything. They threatened me with utility shut off and gave me two conflicting dates to pay a bill. Once I paid a huge portion of it, they deleted my online account. I had to then create a new account to pay the rest of the bill off and to see my next bill. I have all the documentation and receipts. This is unethical and gross. They need to be investigated.
EPCOR Water
Date: 12/02/2024
We appreciate you taking the time to comment. After reviewing your account, it appears that while your water is provided by another utility, your wastewater service is provided by EPCOR. Although you've been receiving service from us for quite some time, there is no record of anyone at the property starting an account with us despite EPCOR leaving notices at the property requesting a call. EPCOR has back billed in accordance with our approved tariffs, which do not allow us to back bill more than 12 months even if you lived at the property longer than that. It does look like you spoke with one of our ************* Representatives who also explained this. We will be happy to address any further questions you may have if you'd like to reach out to us at **************************************************** Thank you, *** ******** EPCOR Manager, *************Review fromWaheeb B
Date: 10/28/2024
1 starAn epcor technician came to my house to switch out the water meter. After he finished the main water shut off was leaking. When I called to ask if they would help at all with the fee of having someone come out to turn off the water from the curb shut off to have this valve replaced, they said its not their problem. Ive been with epcor all of 1 week. Best first impression ever.EPCOR Water
Date: 10/29/2024
We appreciate your feedback. We are unable to locate an EPCOR account using the information your provided in your review. Please reach out to us at *************************************************** and reference this review so that we can investigate your concern and provide a response in a timely manner. EPCOR *************Review fromHerbert T
Date: 09/11/2024
1 starIf there was an option for zero stars that would be the appropriate selection. Good luck trying to pay your bill, or perform any time of transaction with this company. All you'll receive is sympathy and unabashed acceptance that Epcore is a highly unorganized and inefficient company. Their service associates are friendly, however they hamstrung from offering actual tangible service. If we actually lived in a country where consumers do have utility options I would have ditched this awful company years ago.EPCOR Water
Date: 09/17/2024
We appreciate the opportunity to respond. Our records show that the concerns you had about your missed payment were quickly resolved and our ************* agents provided instructions on how to update your payment methods so you would not encounter any additional issues. If you have further questions we will be happy to assist. Please reach out to us at **************. EPCOR *************Review fromBrandon B
Date: 08/21/2024
1 starAbsolutely garbage company. They will shut you off without a shut off notice and say that a bill from 2 months ago is justified.EPCOR Water
Date: 08/26/2024
We appreciate the opportunity to respond. As a general practice, once a final letter is sent customers are subject to disconnection at any time after the date listed on the notice if no payment is received to bring the balance current. As a courtesy to customers for their safety during extremely hot temperatures, we waited for cooler weather before disconnecting services. This provided many customers such as yourself several months to make the necessary payments. If you have additional questions about your account, please feel free to reach out. EPCOR *************Review fromlandy m
Date: 05/14/2024
1 starThey put my account on to pay over the phone or in person, when there locations aren't accepting payments in person. They make things so difficult and customer service *****.Review fromCatherine P
Date: 02/29/2024
1 starWe manage a property that is serviced by EPCOR. They last year had created 2 accounts for the same address. One was supposedly closed back in October, then this year a tenant moved in and had the water transferred to their name. We received a refund check in the mail and not a week later a bill. So a bit confused I emailed them since the customer service reps on the phone couldn't see the refund check at all. The email I got back stated that it was for one account the bill for another. I emailed back saying we only have one address that we get services for. They send me an oops. but still say we owe. So I sent a check in for the amount they first stated we owed. a week later they stated they fixed the account and we don't owe as much. Ok the check will cover it. They said they never received it. Odd.. So we wait thinking it was lost in the mail. NO... we get in the mail a photo copy of the check with a note hand written on it stating please send payments to this other address that the az office doesn't process payments... SINCE WHEN??? ALL our payment before that went to the same address. Now, we don't have that check, and when I sent everything i had on the accounts and the emails today all I go was you need to void that check and send new one to the IA address.Wasting more of our time that we need working with tenants and owners. They are a huge inefficient company that doesn't see what is going on or keep track of accounts very well.Make sure you don't have duplicate accounts with themReview fromJill A
Date: 09/14/2023
1 starEPCOR *****. They are 10 times worse then ************************ ever was. Telling me I have a leak in my house but we do not and wants to charge me almost 300 next month. How can you bill in advance for something you havent used yet? They do this and claim they do not do that but yeah they do. I think I would know if I have a leak in my house. I want my regular bill back. They are price gouging and its unacceptable. They also want to tell me I am on autopay for my acct clearing they dont know because I am not. I better not get charged twice either. I do not recommend using them. They deserve a half of a star but it doens't give me that choice. Get your act together.Review fromwilliam p
Date: 05/10/2023
1 stari have bin with epcor for 20 years and never missed a payment or bin late on a payment. I am very unhappy with their customer service and if i had to give a rating they wouldnt even get 1 star. Epcor advised customers to lock into fixed rates to avoid having to pay back what they call a ROR. Anyone who didnt lock in could face much higher bills. I spent hours on the phone and i finaly got through and locked into fixed rates. After locking in i was sent the highest bill i have ever had from epcor. I called them to complain and I had to go through 2 people before i got someone who was willing to help with my concerns. The help I got was very disapointing and not worth the time I spent trying to get a fair deal. I found that the company was more willing to get rid of a good customer rather then try to resolve the issue. I see a company who cares only about getting their money and not about the customers that keep them in buisness. ( I have to give a 1 star rating in order to poste this but in reality that is way too high)EPCOR Water
Date: 05/10/2023
Thank you for taking the time to reach out. After reviewing your information and the zip code provided, it appears that you may be a customer in **********************'s ******** service area rather than *****************. I will be happy to pass your comments and information on to our ******** Teams so that they may review your account and contact you about your concerns, as the area of the BBB you've reached out to is for those within the Pacific Southwest *************. If you are an EPCOR ** customer, please reach out to ** at *************************************************** and provide your ** service address and or account number, as we are currently unable to locate you in our US systems with the information you've provided. Thank you, *********************** ******** ************* ********************** ***Review fromJeff s
Date: 04/07/2023
1 starOne of the most scandalous billing practices. As you can see by others if your water use stays the exact same it doesn't matter. Every month the bill goes up. Since they have a monopoly and took over **************. No my bill has gone up about 30 percent in the last 6 months. Same water usage just more or increased fees monthly. There be a class action lawsuit against this place.EPCOR Water
Date: 04/17/2023
Thank you for providing an opportunity for EPCOR to explain. EPCOR is a regulated utility that is overseen by the Arizona ********************** (ACC). EPCORs new rates for the San Tan region were reviewed and approved by the Arizona ********************** on May 1, 2022. The monthly wastewater charge was increased by $7.06 a month at that time. As EPCORs San Tan water district has been a member of the Central Arizona Groundwater Replenishment District (CAGRD) since ****, San Tan customers are subject to a Sustainable Water Surcharge (*** fee) that is based off water usage and charged per every **** gallons of usage. The *** fee is a pass through charge that is adjusted annually and approved by the **** Effective December 1, 2022 the *** fee was adjusted from $2.83 per **** gallons of usage to $3.88 per **** gallons of usage for those receiving water from the ******* ***************** Area of the ****** These increases directly affect customers with water and wastewater service in the EPCOR *************** area, and are not tied to the county they reside in but the district the water that serves them comes from. Please reach out to us at *************************************************** if you have additional concerns. *********************** Manager, EPCOR *************Review fromTravis B
Date: 04/06/2023
1 starEpcor is the definition of a scam organization, I have been spaying ******** ** for water since I had my account created and service was started, money is verified being removed from my account and I can see the balance sheet showing such. Epcor came today and turned my water off stating no payment has been made in a year and SOMEHOW the amount is the exact cost of what I have paid Surprise over the span of the last year. I do not understand how this can happen with an organization forcing someone to double pay for services with zero recourse of a basic life necessity such as water. Do no consider them A+ and I am shocked looking at the reviews how they have this somehow.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.