Customer ReviewsforEPCOR Water
14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Catherine P
1 star02/29/2024
We manage a property that is serviced by EPCOR. They last year had created 2 accounts for the same address. One was supposedly closed back in October, then this year a tenant moved in and had the water transferred to their name. We received a refund check in the mail and not a week later a bill. So a bit confused I emailed them since the customer service reps on the phone couldn't see the refund check at all. The email I got back stated that it was for one account the bill for another. I emailed back saying we only have one address that we get services for. They send me an oops. but still say we owe. So I sent a check in for the amount they first stated we owed. a week later they stated they fixed the account and we don't owe as much. Ok the check will cover it. They said they never received it. Odd.. So we wait thinking it was lost in the mail. NO... we get in the mail a photo copy of the check with a note hand written on it stating please send payments to this other address that the az office doesn't process payments... SINCE WHEN??? ALL our payment before that went to the same address. Now, we don't have that check, and when I sent everything i had on the accounts and the emails today all I go was you need to void that check and send new one to the IA address.Wasting more of our time that we need working with tenants and owners. They are a huge inefficient company that doesn't see what is going on or keep track of accounts very well.Make sure you don't have duplicate accounts with themReview from Jill A
1 star09/14/2023
EPCOR *****. They are 10 times worse then ************************ ever was. Telling me I have a leak in my house but we do not and wants to charge me almost 300 next month. How can you bill in advance for something you havent used yet? They do this and claim they do not do that but yeah they do. I think I would know if I have a leak in my house. I want my regular bill back. They are price gouging and its unacceptable. They also want to tell me I am on autopay for my acct clearing they dont know because I am not. I better not get charged twice either. I do not recommend using them. They deserve a half of a star but it doens't give me that choice. Get your act together.Review from william p
1 star05/10/2023
i have bin with epcor for 20 years and never missed a payment or bin late on a payment. I am very unhappy with their customer service and if i had to give a rating they wouldnt even get 1 star. Epcor advised customers to lock into fixed rates to avoid having to pay back what they call a ROR. Anyone who didnt lock in could face much higher bills. I spent hours on the phone and i finaly got through and locked into fixed rates. After locking in i was sent the highest bill i have ever had from epcor. I called them to complain and I had to go through 2 people before i got someone who was willing to help with my concerns. The help I got was very disapointing and not worth the time I spent trying to get a fair deal. I found that the company was more willing to get rid of a good customer rather then try to resolve the issue. I see a company who cares only about getting their money and not about the customers that keep them in buisness. ( I have to give a 1 star rating in order to poste this but in reality that is way too high)EPCOR Water Response
05/10/2023
Thank you for taking the time to reach out. After reviewing your information and the zip code provided, it appears that you may be a customer in **********************'s ******** service area rather than *****************. I will be happy to pass your comments and information on to our ******** Teams so that they may review your account and contact you about your concerns, as the area of the BBB you've reached out to is for those within the Pacific Southwest *************. If you are an EPCOR ** customer, please reach out to ** at *************************************************** and provide your ** service address and or account number, as we are currently unable to locate you in our US systems with the information you've provided. Thank you, *********************** ******** ************* ********************** ***Review from Jeff s
1 star04/07/2023
One of the most scandalous billing practices. As you can see by others if your water use stays the exact same it doesn't matter. Every month the bill goes up. Since they have a monopoly and took over **************. No my bill has gone up about 30 percent in the last 6 months. Same water usage just more or increased fees monthly. There be a class action lawsuit against this place.EPCOR Water Response
04/17/2023
Thank you for providing an opportunity for EPCOR to explain. EPCOR is a regulated utility that is overseen by the Arizona ********************** (ACC). EPCORs new rates for the San Tan region were reviewed and approved by the Arizona ********************** on May 1, 2022. The monthly wastewater charge was increased by $7.06 a month at that time. As EPCORs San Tan water district has been a member of the Central Arizona Groundwater Replenishment District (CAGRD) since ****, San Tan customers are subject to a Sustainable Water Surcharge (*** fee) that is based off water usage and charged per every **** gallons of usage. The *** fee is a pass through charge that is adjusted annually and approved by the **** Effective December 1, 2022 the *** fee was adjusted from $2.83 per **** gallons of usage to $3.88 per **** gallons of usage for those receiving water from the ******* ***************** Area of the ****** These increases directly affect customers with water and wastewater service in the EPCOR *************** area, and are not tied to the county they reside in but the district the water that serves them comes from. Please reach out to us at *************************************************** if you have additional concerns. *********************** Manager, EPCOR *************Review from Travis B
1 star04/06/2023
Epcor is the definition of a scam organization, I have been spaying ******** ** for water since I had my account created and service was started, money is verified being removed from my account and I can see the balance sheet showing such. Epcor came today and turned my water off stating no payment has been made in a year and SOMEHOW the amount is the exact cost of what I have paid Surprise over the span of the last year. I do not understand how this can happen with an organization forcing someone to double pay for services with zero recourse of a basic life necessity such as water. Do no consider them A+ and I am shocked looking at the reviews how they have this somehow.Review from Vince R
1 star03/10/2023
After having dealt with Epcor for over 5 weeks in order to have an overpayment I sent in returned to me, I can fully understand why there are so many 1 star ratings.I first contacted Epcor on Jan 23 after receiving notification from my bank that my payment to Epcor had been processed. I was told by Epcor at that time that they did see the error and would refund the overpayment within 5 to 10 business days. It wasnt until after the end of that 10 day period on Feb 3rd, that I was again contacted by Epcor advising me that due to the amount of the overpayment, I would now have to wait until Feb 23 to receive the refund due to their fictitious concerns that, my bank could retract that payment within 30 days of receipt. I say their concerns were fictitious because, I was informed by my bank whom I also called on Jan 23, that once a payment has been deducted from my account, transferred to the recipients account and processed which occurred on Jan 23. There is no way a bank could then access that recipients account and take back that deposit. However, this did not deter Epcor from refusing to return my refund as initially promised. In fact, prior to Feb 23, I was again notified by Epcor on Feb 4th, one day after being told on Feb 3rd that my refund would be issued on Feb 23rd, that my refund would now not be issued until Feb 28th. So much for their 30 day waiting period as this would now make it 36 days since they received my overpayment. As it turns out, my refund was not issued and mailed until March 1st which was 37 days after receipt.I firmly believe the delay was due to Epcor not being concerned about any repercussions from incidents like this with their customers. When this occurs with utility suppliers like Epcor, the consumer doesn't have the option of leaving like they can with their internet, cable or telephone services so, companies like Epcor can say or do what ever they like with no fear of losing a customer.Review from jose l.
1 star08/23/2022
this is the second time they had to dig on my property to fix something, and i understand they have the right because is an easement, but atleast they could be nice or neigborhood friendly, the first time i spent a day working on there mess removing big rocks raking and laying new gravel that was also paid by me, now they did it again, and im Mad, epcor are lazy and A holes ,Review from crystella k.
1 star05/09/2022
I live in San- Tan and since they took over my **** has went up beyond words. I don't have a pool nor do I water my yard and we are gone all day but my **** keeps going up and I don't know why? And now they added PHX ***** fee and told me they decide a month how much they will charge depending on how much water we use.. That's funny cuz every month my **** gets higher with ever other change? My charge this month was ****** for that ***** fee plus my water **** alone is ****** plus water treatment ***** and so much other changes they keep adding? I'm not sure what Epcor is doing but this is not okay at all this is not affordable... I can't pay this... If they pull up my account it's been nothing but high with them since they took over and EPCOR keeps telling me I am behind at one point when I know darn well I never missed a payment... I have my bank statements I was never later actually I was charged a double **** one month and I payed that too. I contacted EPCOR and they told me to pay it it's my **** smh ?? I even offered to go in and bring my statements and they said nope email them they are not open to the public lol I wonder why.... I don't have a leak anywhere so that can't be it... There is no reason my **** every month should keep going up and I shouldn't be charged more then needed or double charged.. oh yeah and when you call Epcor you stay on the phone waiting to speak to someone for a hour or longer... This is not okay!!!Review from Callie R
1 star04/26/2022
I need my water turned on at a new location. Ive called 10 times and emailed twice. Nobody seems to respond either way and its very frustrating.Review from Sandra W
1 star04/19/2022
On hold 45 minutes, then they hung up without answering! Need to disconnect service for a home I no longer own, cant do it online. They are terrible!EPCOR Water Response
04/20/2022
******, We are sorry to hear about your experience and do see that your request has now been taken care of. As EPCOR continues to grow, we want to make sure that each customer receives the highest quality service possible. This may cause longer wait times, as it appears to have in your case, and we can only imagine how frustrating it must have been to be on hold for so long only to be disconnected. We apologize for the inconvenience and hope that your future interactions with EPCOR offer the level of service all of our customers deserve. Thank you, *********************** ******** *************
Customer Review Rating
Average of 14 Customer Reviews
Contact Information
2355 W Pinnacle Peak Rd Ste 300
Phoenix, AZ 85027-1282
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