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Business Profile

Tree Services

Tree Pro's
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Tree Pro's to trim my Palo Verde Tree and remove a dead mesquite tree. For the Palo Verde, a group of unskilled workers came and did a bunch of stub, flush or heading cuts and more than 20% of the trees crown was removed. For the mesquite tree, they left 7" off the tree above grade, requiring me to go rent a chain saw and cut it down to grade so I could bury the *****.

    Business Response

    Date: 03/29/2024

    Hello there, my name is ****** from Tree Pros. I am reaching out in regard to the services that we provided to you in September 2023. After the service was completed, we sent a crew back out for a touch-up on October 20th, with our operational manager on site. I understand that you were still upset after the services were completed, and I offered for our operational manager to reach out, but that was declined. In regards to the concern, is there a way that we can resolve the matter? We always strive to provide a five-star experience working with Tree Pros and do not want to leave this concern unresolved.

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