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Business Profile

Towing Company

Summit Recovery-Auto Repossession

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stefon with summit recovery services called from ************ and stated that I took out a payday loan for $450.76 from a company called EZ Pay back in June of 2019. When I asked him why they hadnt sent me any bills he said they had and that I hadnt responded. I also asked if this would report to my credit since its been nearly 5 years and he said it would if they didnt get payment. Ive never received the first bill from this company and I checked my bank statements from May-August of 2019 and there is no deposit for the amount of $450.76 from anyone. He said the balance now with all fees was over $1,300 but he would settle for $750.46. I asked him if I could pay on their website and he said I could. He gave me a generic site www.summitrecoveryservices.com and only the last 4 of my account # **** and said thats all I would need to pay which seemed odd. And he also said I could pay by phone but only with a debit or credit card. Then he said they could do a payment plan if I couldnt pay it all and I should call him back at ********************. And I know the 844 area code is used for scams. What concerns me is the fact that he had the last 4 of my ssn. And Ive only got one bank account that money goes into and like I said, no deposits were made from anyone but my employer. Ive not paid this company any money and I dont plan to. The claim that I owe for this loan is fraudulent. Theyve called me twice in 2 days and I want this stopped.

Summit Recovery-Auto Repossession is NOT a BBB Accredited Business.

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