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Business Profile

Towing Company

DV Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for DV Towing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DV Towing LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/30/2024 my car was picked up by DV Towing and taken to their Maryland impound yard for 20 days. My husband was promptly there and paid the $614.16 on day 20. My husband was ****** off at me and asking what happened to my car, he thought i had lied and was in an accident. The front end looked like it had been impaled with something and he said it was driving really terrible. We went back immediately! The woman employee didn't know what I was talking about and knew nothing about any damage to my vehicle. I filled out a complaint form and was told to call back on Monday. We only took the car as far as a friends house about a mile away and after examining the car closer, it was discovered that the passenger side tire didn't turn at all and the steering wheel was clearly misaligned. It wasn't safe to have driven it any where or at all. They let him drive away in an unsafe vehicle and almost caused problems in our marriage by nothing being said or documented about the damage. I got a speeding ticket, not in an accident. My car isn't fancy or new but it wasn't an eyesore either and it was runnung great until it got to that place.On Monday I finally spoke to ****** the claims mgr., who at first claimed no knowledge of any damage and refused to give me any contact info for the owner. Then further into the call, he suddenly admitted that yes, the truck driver had "scratched" my bumper and then something about the missing ***** emblem, but that that was the extent of damage. Wrong. So he would tell the owner about it....I paid for a tow truck, took it for an estimate and had the mechanical repair part done for $650. The mechanic said the damage looked like it was from a forklift, which is used to move cars in impound. Estimate total was *******. Finally 7/5/24, on one of my calls , ****** gave up the owner name and number, acting like he already had. No, I would have remembered. I call ******, texted him photos per his request. and haven't been able to reach him since!

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in a car accident and my vehicle was totaled and towed by dv towing all of my fiancs work tools were in the vehicle as well as well as a $1200.00 car stereo. We went to pick up our property that same day and they made us jump through hoops to get it finally when we were allowed to everything was missing car stereo ripped out of dash all tools gone and even the catalytic converter was missing from the car. I asked them about it and was told the stuff might have been shoveled up with the wreckage debris from the accident which I cant believe the audacity of them to even insult us like that and use that obvious lie. I mean cmon the stere didnt rip itself from the dash and get shoveled into the trash along with the catalytic converter or numerous tools in tool bags and numerous ********* cordless m18 tools totaling approximately $4000.00

    DV Towing LLC is NOT a BBB Accredited Business.

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