Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a timeshare exit contract with ********* for $6,000. Shortly afterwards they contacted me and wanted another $2,500 and tried ro scare me into signing a new contract. A total scam! I told them to cancel my contract and they said they said they would but did not. I have not made any payments and have not received any services. They sold my contract to United Consumer Financial Serviceswho has been reporting me as past. I contacted them and they said Tineshare Help Center was tge parent company. I contacted them and a supervisor named *** said he would fix it. He has not

  

  Business Response

  Date: 10/15/2025

  Im sorry for your experience. To clarify, Timeshare Help Center is not Tradeblocs parent companywere independent and only referred you.
  What were doing:
  Opened a compliance case with a single point of contact.
  Reaching out to Tradebloc for written confirmation of your cancellation/status.
  Well send you a written update within 5 business days.
  What we need:
  Your best phone number and good time to reach you.
  (Optional) Any emails/docs from Tradebloc or UCFS.
  We take referrals seriously and will advocate to get this corrected.
  Sincerely,
  Compliance *************start="729" data-end="732"> Timeshare Help Center

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was: 3/31/25 The amount paid was: $9,839.00 Timeshare Help Center committed to provide legal representation to help me exit out of my Wyndham Timeshare The nature of the dispute is as follows: I was assigned attorney ****** ***** ****** on April 1, 2025. Attorney ****** was extremely rude and unprofessional to me, and did not provide me with the first basic step to begin to exit out of the timeshare - a letter to submit to my banking institution to stop payments for the Wyndham timeshare monthly mortgage and maintenance fees. The attorney instead scolded me through email regarding still making the April payments to Wyndham. I explained that I reached out to my bank to stop the payments, and the attorney never advised me that I needed a letter from the company to submit to my bank to have the payments stopped. So, in April and May, I attempted to get the payments stopped by submitting claims, and the claims were reversed both months because unbeknownst to me, I needed that bank letter. In June, I reached out to ****** ****** at the company regarding my issue with the attorney. He told me others complained about that attorney, and worked to assign me to a new attorney. Another Timeshare Company employee told me I was supposed to get a bank letter, and that was the 1st thing that should have happened, and I communicated that to Jabbar as well. I asked for a bank letter so I could protect my finances both in *********** before I signed the contract with another attorney. I never received the letter. Thus, I have been paying $800 for the Wyndham mortgage and maintenance fees and $947 per month to Affirm, the company I used to finance the legal fees to the Timeshare *** since April. I've paid an extra $5k since April on top of the Wyndham fees, which put me in worse financial shape. I've been calling Mr. ****** since 7/8 for help, and reached him today, 8/5, and was told that it's my responsibility to contact my bank. I couldn't believe it.

  

  Business Response

  Date: 11/19/2025

  Thank you for the opportunity to address this matter. After reviewing the concerns shared by Ms. ********* I reached out to her personally to fully understand the challenges she experienced. At Timeshare Help Center, we take every clients situation seriously, and I appreciated her honesty and patience throughout our conversation.
  I want to extend my sincere apology for the communication issues she faced. This is not the standard of service we hold ourselves to, and her feedback allowed us to identify areas where we can continue improving.
  After speaking together and reviewing her situation, we issued a full refund, and I was pleased to hear that she felt genuinely relieved and satisfied with the resolution. She expressed her appreciation for the personal attention and confirmed that she would update her BBB submission to reflect her positive experience and the steps we took to make things right.
  At Timeshare Help Center, we are committed to standing behind our clients, listening when concerns arise, and taking swift, fair action to resolve them. Situations like this are an opportunity for us to strengthen our processes and reinforce the level of care and professionalism we promise to every customer.
  We remain dedicated to supporting individuals who feel overwhelmed or mistreated by the timeshare system. Anyone considering working with us can feel confident that we stand by our word, prioritize client wellbeing, and always aim to resolve concerns with integrity and respect.
  If ********** or any future client ever needs further assistance, my direct line is always open.
  
  ****** ****** - CEO

  Customer Answer

  Date: 11/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me with two notations: 1) I did not receive a full refund, but a refund of $6,629, when I paid close to $10,000 for legal services and 2) the correct spelling of my name is ******* *****. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:08/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stop calling ************. a real human called on july 29 and i told him to put me on the do not call list. i was hung up on. rude. today i received an ai call. this is totally annoying

  

  Business Response

  Date: 08/12/2025

  Response to BBB Complaint
  We appreciate the opportunity to respond to this complaint. After reviewing the matter internally, we have determined that the individual was contacted by one of our independent lead providers, not by our company directly.
  This outreach did not originate from our business, and therefore, does not reflect our services or the experience we provide to our clients. Nevertheless, we take such concerns seriously and have immediately taken the necessary steps to ensure this individuals information is permanently added to our internal Do Not Contact (DNC) list to prevent any future outreach from our network.
  We respectfully request that this complaint be reconsidered for removal, as it does not pertain to direct contact or service provided by our company.
  Thank you for your attention to this matter.
  Sincerely,

   

  ****** ******

  CEO

  Customer Answer

  Date: 08/13/2025

  I do not accept Ronnies response because I filled out the contact form on his website directly, ****************************. If he farmed out my lead to someone else, then he is ultimately responsible. This is a really silly excuse on his part.

  

  Business Response

  Date: 08/20/2025

  Dear BBB and Consumer,
  We appreciate the opportunity to address this matter. After auditing our CRM, webform submissions, dialer, and AI call logs for the period surrounding July 29, 2025 and August 5, 2025, we found no record of any outbound call, SMS, email, or AI/automated outreach to the consumers phone number or email from Timeshare Help Center systems. Based on our review, any contact the consumer received appears to have come from an outside lead vendor not operating through our platforms.
  That said, we take the consumers experience seriously and have acted to ensure it does not recur.
  Actions Taken
  Global Do Not Contact: The phone number and email associated with this complaint have been permanently suppressed across our internal systems and distribution lists.
  Vendor Cease & Desist: We have issued a cease-and-desist and permanent suppression directive to the outside vendor networks, requiring proof of deletion/suppression of the consumers information and prohibiting further outreach referencing our brand.
  Compliance Enforcement: Any vendor found to have contacted the consumer outside of our authorized channels will be removed from our network pursuant to our zero-tolerance policy.
  Documentation: We can provide BBB staff (privately through the portal) with timestamped excerpts of our dialer/AI/CRM logs showing no contact attempts to the consumer.
  Resolution
  No further contact will occur from Timeshare Help Center or from any provider operating on our behalf.
  If the consumer prefers, we will delete their record from our systems (beyond minimal retention required for compliance).
  We respectfully ask that the BBB reflect this as Resolved No Further Contact, noting that our systems did not originate the reported calls and that we have implemented permanent suppression and vendor enforcement to protect the consumer going forward.
  Sincerely,
  ****** ******
  Timeshare Help Center