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Business Profile

Telemarketing Services

Constar Financial Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemarketing Services.

Complaints

This profile includes complaints for Constar Financial Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Constar Financial Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I have been contacted by Constar Financial multiple times, they fail to tell us what they are calling for in detail besides a "debt" collection. WE do not owe anyone any sort of balance outside our mortgage and auto loan payments. They have called us on multiple occasions, daily. I see this is common practice from them, as we also have not given consent to be contacted and consider this behavior harassing and intrusive. We are formally requesting that this company immediately stop all forms of contact with us. If this continues, we will consider further legal action or contact the relevant authorities regarding harassment and potential violation of telemarketing laws (e.g., Do Not Call Registry).Please assist us in resolving this issue.

      Business Response

      Date: 05/09/2025

      Constar Financial Services, LLC has investigated the complaint and dispute a number of the allegations. Initially, our records state that we have had only one (1) oral communication with either Mr. ******** or Ms. ****** and this was a conversation with Ms. ***** on May 2, 2025. As ******** refused to identify herself, and as to protect from illegally disclosing personal information to a third party, we did not convey any information regarding the debt to her.

      As requested, we have closed and returned this account to our client and will no longer attempt to contact them.

    • Initial Complaint

      Date:04/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I have repeatedly been contacted by Constar Financial despite asking them to stop. They have called us on multiple occasions, including on [04/18/25,04/14/25, 04/10/25, 04/05/25]. We have not given consent to be contacted and consider this behavior harassing and intrusive.We are formally requesting that this company immediately stop all forms of contact with us. If this continues, we will consider further legal action or contact the relevant authorities regarding harassment and potential violation of telemarketing laws (e.g., Do Not Call Registry).Please assist us in resolving this issue.

      Business Response

      Date: 04/23/2025

      Constar Financial Services, LLC disputes the allegations in ***** *******-Halls complaint. We have never had any telephone communications with either of the responsible parties, and as such, never received a request to cease communication attempts with them.  With the receipt of the cease and desist in this complaint, Constar Financial Services, LLC will no longer attempt contact and will inform our client of the same.

      Customer Answer

      Date: 04/23/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *******-****

       

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account for unfair charges from Kia ******************** was settled by five lakes law group and constant continues to send letters expecting me to pay the already settled amount and harassing phone calls

      Business Response

      Date: 04/02/2025

      We request that Ms. ******** send us a copy of the settled in full letter from ************************** Once received, we will forward to our client so that the account is rectified on their side.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassing me with phone calls,saying that I owe the $12,000 ,and I have no idea of this ********* personal information has been stolen and used in this matter without my authorization.

      Business Response

      Date: 02/05/2025

      Mr. ********* complaint is not factual. He claims that he has no idea of this matter, however on January ******* we sent him validation of documentation information received from our client to the same address that he has listed on his complaint.

      As Mr. ******** has requested, Constar Financial Services LLC will cease all communications with him regarding this debt.

    • Initial Complaint

      Date:12/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constar financial will not answer the phone. I have called them nearly a dozen times over a week and I never get an answer.

      Business Response

      Date: 12/28/2024

      We apologize for the inconvenience. A member of our management team will contact you the week of December 29th.

    • Initial Complaint

      Date:10/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ALLY FINANCIAL, I do not have a contract with CONSTAR FINANCIAL SERVICES LLC, they did not provide me with the original contract as requested.

      Business Response

      Date: 10/27/2024

      Constar Financial Services is not a furnisher to credit reporting agencies. As such, we cannot remove any reporting done by our client,Ally. Any request of this manner must be made directly with the organization that submitted the information.

      Customer Answer

      Date: 10/27/2024

      ********** Ode]
      [1440 ******* Ln]
      [**********************]
      [10/27/2024]


      Constar Financial Services LLC
      [**************************]
      [*****************]


      RE: Complaint ID #  ********


      To Whom It May Concern,


      I am writing in response to your agencys handling of the account on behalf of your client, *********. It has come to my attention that Constar Financial Services LLC is asserting that it is not responsible for information reported to credit bureaus. However, as the debt collection agency placed to represent *********, Constar Financial Services LLC is, in fact, an authorized representative for the creditor and, therefore, holds responsibility in addressing and, where applicable, rectifying information related to this account, including credit reporting actions.


      As the representative of the client, Constar Financial Services LLC must handle any necessary actions related to the account, including ensuring that accurate and fair information is provided to credit bureaus. Please verify the accuracy of all information reported in connection with this account and take prompt corrective action if necessary to prevent any undue harm to my credit standing.


      Please provide written confirmation of your receipt of this request and your acknowledgment of responsibility to accurately handle matters on behalf of **********


      Thank you for your attention to this matter.


      Sincerely,


      Sebastian Ode

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Representative of this company keeps calling me and asking for my brother and for other information but refuses to tell me why. They are rude and harassing. I have no business with them or know who they are.

      Business Response

      Date: 07/29/2024

      Constar Financial Services apologizes to ************************** for the calls and his perception that our representatives have been rude because we refuse to tell him the purpose of the call. ************************** may not know that federal law prohibits us from disclosing this formation. We have removed his telephone number from the account.

    • Initial Complaint

      Date:07/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/ 11/2024, spoke with constar about the settlement of the account for ******. I was told to wait until July and they would contact me. I spoke with customer service representative and informed Constar I having financial difficulties. Thats all I can afford. The representative refused to listen. This isn't the first time I have to have this conversation. I would like to settle for ****** as agreed. They did not send me a statement in the mail as requested for this settlement amount as agreed.

      Business Response

      Date: 07/16/2024

      Constar Financial Services disputes the allegations made by ****************** in this complaint.I, the Chief Compliance Officer, listened to all three recordings of our contacts with ****************** (June 18, June 27, and July 11). During the June 27 call ****************** stated that she would not have the $191 to make the offered settlement until July. Our representative told her that any settlement offer is only good for the month offered, and that she would need to call back in July for any available settlement offer. She was not told that the $191 settlement offer would be available in July. When she called back on July 11, she was told that the client would honor the settlement if it were paid today, and that she understood that failure to place a downpayment on the offer in June, negated the offer.

      Customer Answer

      Date: 07/16/2024

      I explained to representative, I would have the money in July. As someone will be giving me the money to pay in July. It appears I was being harassed to pay a bill the same day, when the company knows I didn't have the funds at that moment. I was willing to pay 191 when I receive the funds to pay for the month of July so the matter could be settled. 

      Thank you

      Business Response

      Date: 07/17/2024

      If the consumer could not pay the same day, it means that they could not take advantage of the offer tendered. Our client is not required to extend the offer until the consumer decides that they want to or can pay.

      Customer Answer

      Date: 07/18/2024

      i failed to understand why the business would believe I can pay the same day. If that was so the bank wouldn't have sent it to collection. As I stated before, I can pay the 191.00. 

      As I stated in the last message.

    • Initial Complaint

      Date:06/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned my leased vehicle on time a month early back in August 2023 to centereach ******** Leased another vehicle through them and have been getting letters stating I have never returned the original car. I have repeatedly called them and have gone down to the dealership. They say they grounded the vehicle. However I had a tow truck driver come to my residence looking for it, and my credit score has gone down, I am receiving letters from collections now. I would like help resolving this issue.

      Business Response

      Date: 06/18/2024

      This is a complaint against ******** not Constar Financial Services, LLC. Please remove this complaint from our records.

      Customer Answer

      Date: 06/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:05/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 28th, My Ally account was sent to ******************** Ally for collections I called and asked for a pay to delete option and they told me I could pay $534 so I did that day. It is may 19 and my account still shows delinquent

      Business Response

      Date: 05/28/2024

      The payment made by ******************** was returned to Constar Financial Services as an NSF transaction, thereby voiding any settlement arrangement.

    Constar Financial Services, LLC is NOT a BBB Accredited Business.

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