We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Equipment Dealers

Solar Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed with the sales rep to become a customer I was promised 6 months of payments towards my loan. After repeated follow up on my part I received 3 checks over the span of 6 months... Checks often come way after the payment is due sometimes up to a month or more. I have left voicemails and not heard anything back. Whatever communication I receive is by text telling me that the accounting team has sent checks that don't come. This has been the worst customer service experience I have ever had from a company. Do not promise something that you do not intend to follow through with.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this company for solar. We were told that we would not be receiving anymore bills from APS. This has not been the case. We continue to receive bills from APS and when I try to contact the company no one responds back. The sales representatives that sold us solar no longer work for the company.I contacted the install company and had our solar reviewed. I was told the solar company who sold us our panels did not accurately install enough panels for our house size. We already paid $37,000 for our solar and are being told for our home we would need to spend another $15,000 for the solar to work for us. We were lied to and cannot reach anybody at the company for a call back. I don't think we should be responsible for their mistake.

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar Nation lied to me about how long it would take to complete my project. They told me about a month and that was 7 months ago. Very bad company that took advantage. Dont care about customers, only making money. Stay away from.

    Business Response

    Date: 02/11/2023

    Hello

    Thank you for your review through the BBB. Your project was delayed because of supply chain issues in our industry which we do not control.

    We certainly apologize for the delay. Since then, we have adjusted our network of providers and suppliers to provide an even better customer experience.

    We trust you understand that we cannot issue a refund since your project was completed.

    Solar Nation cares deeply about its customers in over 15 states and we thank you for being part of our family.

    Solar Nation

     

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****STAY AWAY!!!****Solar Nation does not honor its word. Its owner *********************** is completely crooked. I have made dozens of phone calls to them trying to get my bill paid because their system is ***Not*** eliminating my power bill. They designed my system too small and then told me I had to pay more for additional panels. The customer service director ************************* would be more suited to making tacos as his complete lack of professionalism is apparent within 5 seconds of talking with him on the phone. This is a terrible company! ***Run, run, run!!!****

Solar Nation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.