Business ProfileforWashington Federal, Inc.

On September 25th, 2023, at 5:08 p.m., I received notification of three unauthorized Zelle transfers from my bank account to an unknown recipient. The first was for $60.00 at 1:14 p.m., the second was for $305.00 at 1:23 p.m., and the third was for $2,490.00 at 1:25 p.m. (information on the times came from their documentation). I immediately contacted the bank to stop these payments, but unfortunately, their procedures were ineffective despite my repeated requests to halt all transfers. They asked me to go onto their website to stop the transfers. The bank's website was not user-friendly, and I could not find the option to prevent the third payment, which was still showing as pending; the first two went through. I visited the local branch the next day to find out the transfer went through, and the main office failed to take action. The bank sent over paperwork showing an ** address that was used, and I sent them, by email, screenshots of my ** address, which is different. I requested that the bank provide me with the necessary information to prove that I did not initiate these transfers. They have not done this and keep sending me the same documentation. This situation has caused me significant stress and frustration, and I urge the bank to take responsibility for this error. I hope that the bank will resolve this issue promptly and take measures to prevent a similar incident from happening in the future.I am attaching copies of the ** address for my devices and what the bank has sent.