Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the 7th Level platform 2 days ago. In the supporting text message provided in this complaint, you can confirm that the representative said the platform would work for my unique sales position. However, it does not. At the time of purchase, I was also not told about the no refund policy. It is extremely important to have more transparency when a company is offering this type of service where it is not one size fits all. I would just like a refund and to part ways with this company. I feel that the deception in the sales process is grounds for a full refund.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a serious and urgent complaint against 7th Level, whose business practices are not only dishonest and unethical, but deliberately predatory.I paid $2,500funded through ********* services not used, can't use, and refuse to use due to the disgraceful way this company handles its customers. After informing them I could no longer participate in the program due to personal reasons, I was met with canned responses and a lack of decency or flexibility, event though I haven't used their services. Their attitude made it clear: once they have your money, they no longer care. At no point during the transaction was I informedverbally, in writing, or otherwiseabout their so-called refund policy. It was omitted from all pre-sale conversations and documentation. That is fraud by omission. Its a deceptive tactic used to lock in unsuspecting customers, and its absolutely *************** make matters worse, 7th Level made a verbal commitment to cover the interest on the transaction. Now theyre refusing to honor that. This is a blatant bait-and-switch and adds to the list of lies used to secure my payment.Lets be very clear:I never agreed to a no-refund policy.I was lied to about interest coverage.I am unable to use the services for personal reasons I made clear.The company has shown zero humanity, zero flexibility, and zero integrity.Their refund policy wasnt disclosed because they knew I wouldnt agree to it. Thats not just shadyits abusive.I am demanding a full and immediate refund of the $2,500 I was misled into paying. If this is not resolved promptly, I will pursue every possible avenue to expose this companys practicesincluding filing with the ************************* posting a public consumer alert, initiating a chargeback dispute with Klarna, 7th Level should be ashamed of how they treat their clientsespecially those in difficult personal situations who are simply asking to be treated with fairness.

  

  Business Response

  Date: 06/24/2025

  7th Level is currently speaking to the client, to come to a fair resolution regarding this matter.

  Customer Answer

  Date: 06/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the program 14 days ago - and there is no one to get in touch with about the process. I stated I wanted accountability, but that apparently isn't in the contract I signed. I get texts and emails from a "coach," but when I have tried to text and email back I haven't gotten no responses. There is no support feature on the online portal at all. Honestly, I'd just want my money back. I wanted to simplify my process and learn how to get appointments from cold call. There is no process and no support system - definitely no accountability system like the biggest thing I was promised. I haven't found an example of cold calling - they're all based on warm leads. And the system is just complicating everything - not making it easier.I read there is no return policy - which absolutely was not told to me at any point. However, the contract does not state that it is with me - it states my company, which I have no authority to sign for. With a void contract - please just give me my money back

  

  Business Response

  Date: 04/08/2025

  7th Level is currently speaking to the client, ********* *********, to come to a fair resolution regarding this matter.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Payment: September 27, 2024 Amount Paid: $8,356 Services Promised in Contract:o12-month access to the **** interactive learning portal o3-month access to **** Fundamentals Facebook Group oAccess to the **** Sales Framework oFast Track Onboarding Calls o3-month access to **** Pro Facebook Group Requesting partial refund as termination of agreement was requested due to unforeseen circumstances Company refusing all refund requests with no resolution PLEASE SEE ATTACHMENT FOR FULL DETAILS OF CASE

  

  Business Response

  Date: 03/19/2025

  7th Level is currently speaking to the client, ***** *******, to come to a fair resolution regarding this matter.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This people say "we coach everyone except underwater basket weaving". However, the calls always went the same way. What do I hope to get out of the call or what am I struggling with, they listen to me tell them that I'm a Realtor and I'm trying to figure out how to call the people who register on my website without sounding like a telemarketer. I explain that I am not cold calling trying to sell something they don't want. They all direct me to the "Tonality Video" and say, "Do you agree that you need more coaching?" Of course I'm going to say YES that's why I paid for a coaching program. Then, they go into their high pressure sales tactics. I had to hang up on one of them because he wouldn't take no for an answer. They dont provide what's advertised, it's a scam to get money and more money. I told every person I spoke with what I needed and still got directed to a video and a sales pitch to pay more money. Granted the last person was also attempting to upsell me to spend thousands of more dollars, he did seem to listen to me. He said he would have me speak to the *** or COO because that person had more power than *****. That person called the next day, it wasn't a conversation as it lasted all of 30 seconds with him saying someone would follow up and no one ever called me back. He seemed irritated but did say he just left a conference in ******* or something, so maybe he was tired. But he's the top and no one followed up on my concern. Ultimately, I was able to find a company who provided me with a coach who was an actual Realtor. Regular phone calls, tasks, and accountability was what I received. This is what coaching looks like. After reporting them to Elective, **** called and asked if I would accept two months of coaching to retract my statement. Fool me once. This company needs to be investigated. They are the people overseas scamming lonely women out of money, except they are stateside and doing it to people trying to better their business.

  

  Business Response

  Date: 03/20/2025

  7th Level is currently speaking to the client, ***** Threat, to come to a fair resolution regarding this matter.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked to co-sign for a loan for *************************** on 11/29/22. Come to find out the loan was solely in my name. I have reached out to 7th Level several times by email and telephone since 11/30/22. I think that its very shady, wrong, and probably even illegal that 7th Level contacted *************************** (the supposed co-signer) regarding a loan that is solely in my name to report to him that I keepcalling to cancel MY loan and 7th Level has not reached out to me directly other than an email to say someone would reach out to me!!! I should not be the sole person on a loan that has nothing to do with me. I have sent several emails and left several voicemails but of course they know that since they reached out to ****** and not me even though they emailed me on Friday December 9 and said someone would reach out to me within 24 hours because they cannot just cancel the loan. I hadnt even been 30 days and the first payment is to be made on 12/29/22. How is it that a business is able to discuss a loan with someone other than me? How is it that they are able to return calls to any party other than me to discuss my loan that I am trying to cancel?