Complaints

This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Mesa RV Centers Inc has 14 locations, listed below.

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  La Mesa RV Centers Inc

  7525 W Mcdowell Rd Phoenix, AZ 85035-4401

  
• 

  La Mesa RV Centers Inc

  7430 Copley Park Pl San Diego, CA 92111-1122

  
• 

  La Mesa RV Center, Inc.

  8650 LTC Pkwy Port Saint Lucie, FL 34986-3948

• 

  La Mesa RV Centers Inc

  1060 Riverside Pkwy Bowie, AZ 85605

• 

  La Mesa RV

  6075 Tri County Commerce Way Fort Myers, FL 33905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *On 10/5/2025, My husband and I visited an outdoor ** show at ************** in ******, just to get an idea of what was out there.*We were met by one of your salesman, who asked what we were looking for. We told him we were trying to find a way to get me up north to ************* as I am trying to care for both my elderly parents and special needs son and grandson. I had been flying back and forth to MA and due to cancer treatment, it was getting much more difficult to continue in that vein. We told him we were looking for something that I would be able to live in fulltime (with my large dog) but were especially concerned about being able to stay warm during the winter months.*This salesman said, they really don't make 4 season **s especially for a winter in **, he then said we don't have anything on this lot that would meet your needs, but you can look at these 2 **s, pointing to 2 **s at the back of the lot.*We walked to one of the **s and ******** *. was there and showed us the Omni and then brought us to a 2019 Renegade 35FWS MHC VeraCruz; VIN *****************.*We spoke with ******** for quite some time, explaining our needs since I would be alone with my dog and my need to use the ** fulltime in ***I have specific information re: what we were told vs what was actually fact based on our research within 24 hrs of signing. ****KEY INFORMATION FOR OUR DECISION-MAKING WAS LEFT OUT. We may not have seen all the red flags but we know nothing about **s and feel that the sale pitch was FALSELY tailored to what we told them our needs were in order to make a sale. They PREYED ON OUR LACK OF KNOWLEDGE AND OMITTED CRUCIAL INFORMATION IN ORDER TO MAKE THE ***** HAD WE KNOWN ABOUT ALL THE OTHER THINGS WE WOULD NEED TO BUY/INSTALL AND THE PROBLEMS THIS ** WOULD HAVE HAD, WE WOULD HAVE NEVER SIGNED ANYTHING!WE ARE REQUESTING OUR DEPOSIT RETURNED AND CONTRACT CANCELLED IMMEDIATELY. WE HAVE RETAINED AN ATTORNEY IF NECESSARY.**** AND ***** ******

  

  Business Response

  Date: 10/15/2025

  Hi Ms. *********** We sincerely apologize for any inconvenience this situation may have caused. A refund has been processed via check to the mailing address you provided.
  We truly appreciate your patience and understanding while we worked to resolve this matter.

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  La Mesa hired Desert Skies to do some work that wasn't done which caused me A LOT of out of pocket expenses not to mention what La Mesa's & Van ** failed attempted at customer service cost me! I am a very busy senior (still ************* time is extremely valuable. I have no more patients for La Mesa's failed customer service & the time they have taken away from me!! I hope an attorney can take this one episode & multiply it by ******************************************************************************************** Mesa; a nice class action law suit (which then I will ask for a full reimbursement of my time & out of pocket expenses!!) You've got an organization who lies, cheats & simple doesn't give a c*** about the customers they sell their product to nor do they even care about their products; they just can't be trusted, nor do they care about one's safety. I have been more than reasonable asking for only $589 previously, but since La Mesa didn't care about me, their name/reputation, or any kind of safety issues, I'm now asking to be reimbursed for more of my time. I am out at least $11,013.39 (& nothing less) for these ordeals La Mesa keep putting me through. Although I really should include way more on all the service issues I've paid out of pocket on; however, I see dealing with Desert Skies a losing battle when he denies it all! *****/Desert Skies is NOT to be trusted. There are way too many coincidences for these *************** issues to be coincidences!!! Since I am continually being ignored by all, it's time to escalate my concern to you. I have more documentation if needed. Had something really bad, worse than my physical pains, happen to me, my family most definitely would have filed a lawsuit again them so $11,013.39 is a drop in the bucket & again I have not included reimbursements for the 5-13-2025 State Trailer bill! I hope no one else ever has to deal with *******'s incompetence, they should be put out of business! See attached timeline.

  Customer Answer

  Date: 08/28/2025

  ******* is in **** at ************************************* along with Van ***

  

  Business Response

  Date: 09/11/2025

  Dear Ms. **************** regret to hear about the challenges and frustrations youve experienced. We understand how upsetting this has been, and were sorry for the difficulties youve described regarding your repair process and communication.
  
  Regarding your concerns, La Mesa RV has relies on third-party service providers such as Desert Skies for PDIs etc., and while those services are not performed directly by La Mesa, we recognize your dissatisfaction with the process. We take your feedback seriously and will be reviewing your concerns internally with our leadership team.
  
  As for a refund request, it would also be best to follow up directly with Desert Skies regarding the refund offer provided for your fuel filter reimbursement request.
  
  We thank you again for taking the time to share your experience and concerns.
  
  Best Regards,
   
  La Mesa Customer Experience Team

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 WINNEBAGO TRAVATO Motorhome VIN ***************** from La Mesa RV in ********* on November 22, 2022 for $188,324.17 From the first day of delivery, this vehicle has had and continues to have electrical issues.Currently, the vehicle is at the ******* repair facility in ********, **, and has been since June 27th.From the screens and instrument clusters blanking repeatedly (which continues to this day) to the numerous dead batteries, to the complete failure of the cabin electrical system TWICE, we are extremely disappointed in the vehicle and cannot trust it for the purpose it was purchased. Here is a list of the problems to date:1. Tow to *** dealer concerning electrical issues @ 1455 miles 21APR23 2. Drove to Camping World concerning electrical issues @ 3225 miles 18AUG23 (2 pages)3. La Mesa RV Repair concerning electrical issues @ 4661 miles 29AUG23 (3 pages) 4. Tow to *** dealer concerning electrical issues @ 4710 miles 05SEP23 5. La Mesa RV Repair concerning electrical issues @ 7539 miles 19DEC23 (3 pages)6. La Mesa RV Repair concerning electrical recall @ 7821 miles 09MAY24 (2 pages)7. La Mesa RV Repair concerning damaged glove box @ 8093 miles 10SEP24 (2 pages)8. Tow to *** dealer concerning electrical issues @ 8126 miles 18SEP24 (2 pages)9. Towing Unlimited unsuccessful jumpstart @ 8160 miles 29OCT24 10. Tow to RAM dealer for electrical issues @ 8160 miles 31OCT24 11. La Mesa RV for Winnebago initiated electric issue recall @ 8418 miles 11FEB25 12. Drove to RAM dealer (*******************, **) concerning electrical issues @ 9759 miles 28-30APR25 13. Drove to RAM dealer concerning electrical failure recall; screen blanking; and odometer flashing @11169 miles 20JUN25 14. Drove to La Mesa RV with failed electrical system @ ***** miles 27JUN25

  Customer Answer

  Date: 08/22/2025

  The address of La Mesa RV, **** is: La Mesa RV Center ****

  ****************************

  *******************

  

  Business Response

  Date: 08/28/2025

  Dear Mr. *********  
  We want to sincerely apologize for the experience youve had with your **. This is certainly not the level of service or reliability we want for our customers.
  
  During our investigation, we can confirm that the manufacturer has initiated a review regarding your concerns. At this stage, it is best to continue communication directly with the ** manufacturer and through your legal counsel to ensure matters are properly addressed.
  
  Thank you for bringing this to our attention, and again, we apologize for the difficulties youve experienced.
  
  Best regards,

  La
  Mesa ** Customer Experience Team

  Customer Answer

  Date: 09/11/2025

  We do not accept La Mesa's reponse because it in no way addresses the issue.

  The vehicle they sold us is unuseable for the purpose for which it was purchased.

  The only resolution we will accept is for La Mesa RV to take the vehicle back and pay us for what we have invested in it to this day.

  ***** ****

  

  Business Response

  Date: 09/11/2025

  Dear Mr.****,
  
  We understand your request and regret the frustration this situation has caused. At this time, it is best to reach out to ********* with this request,as they designed and manufactured the motorhome. 
  
  Respectfully,
   
    La Mesa Customer Experience Team

  Customer Answer

  Date: 09/22/2025

  La Mesa has done NOTHING to address the issue at hand.

  Telling me "to reach out to Winnebago" for a vehicle that La Mesa RV sold me a $15,000 "Bumper-to-bumper" warranty on that THEY - La Mesa RV - REFUSE TO HONOR, is unsatisfactory and unacceptable.

  In the least refund my $15,000 for the useless warranty you sold me.

  Anything less is unacceptable.

  The vehicle has been at your repair facility now coming on 4 MONTHS for a repair that should have taken 2-3 weeks at the most. I haven't had use of it while still paying the loan and cancelled my entire Summer and Fall plans because of this.

   

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* COACH ETHOS, ***************** First, after purchasing the ** at an ** show, I was later informed that the unit had been mistakenly sold to another buyer. I was reassured that an identical model was available, and despite my wifes concerns about a possible bait-and-switch, I reluctantly accepted the replacement without seeing it.Upon delivery, we identified several issues, some of which were addressed during the walkthrough. One day later, we discovered the key fob would beep but not lock the doors. La Mesa directed us to Arrigo Dodge, where we learned that the fuse for the power locks kept blowing, indicating a deeper issue. ****** ***** advised La Mesa RV should resolve this problem.Speaking with La Mesas head of sales, I took the van to ********** Dodge. La Mesa then directed me to a ***** dealership in *****, **, where the ** has been sitting since August 23, 2024. The only miles Ive driven are trips to ******* and ***** dealerships. ***** had to remove the inside of the **, cabinet's, walls, ... Replace the cable harness and put it back together. Two months it took, dodge had to work with the dealer, and Jayco. So, I was paying for a ** that I didn't have. I couldn't take my trip because winter was coming. I notified *****, the dealer, Crickets. I waited 9 months to take my trip to ******, on my way, five problems accrued, If the generator was used it would not shut off using the display, I had to crawl under the ** to shut it off, so it wasn't used after the first time. The light outside for connecting eclectic would turn on intermittently, the automatic breaking couldn't be turned on, the 120v plug in back did not work when plugged in eclectic. the display had a fault for LP. Before going on my trip, I took it to ******* to check the generator and 120v plug and was told generator was fine and the switch only works when plug into 120v electric at a camp site-wrong,I needed a transfer switch. This ** should have never left ***** or *******

  

  Business Response

  Date: 07/28/2025

  Hi ****,
   
  Were very sorry to hear about the extensive challenges youve faced with your RV and the long delays that have kept you from using it as intended. We understand how frustrating it must have been to deal with repeated issues, multiple repair visits, and the time lost trying to get everything resolved.
  
  Your experience clearly doesnt reflect the level of support we strive to provide.  Weve reviewed our records and confirmed that we have not serviced your RV since October 2024. According to our records, the vehicle was returned to you on 10/24/2024, and the grill parts were sent to ****** ***** to complete the installation.
  
  At this time, we would need confirmation on whether ****** ***** was able to finish the work that was intended. Please let us know so we can better understand the current status and determine any next steps that may be needed.
   
  Thank you for your patience as we work together on this.
   
  Best Regards,
  
  La Mesa Customer Experience Team

  Customer Answer

  Date: 07/28/2025

  You didn't read my letter? This sounds like a dismissal. Its all in the letter, that lemon should of never left Jayco, Jayco is looking into my complaint with them. They responded with Perhaps the cable rubbed against the s**** that mounted the cabinet when it was delivered, so they basically threw La Mesa under the bus because it should have never left *******. after 2 months at the dealership, do you think the amount of work done on the cable, ripping the inside out to replaced it, it was going to be like new. I feel my wife was right, bait and switch, bad transfer switch, bad display showing LP was over full. Light on the side of van that comes on at will. A generator that would not shut off using the display, 

  I brought it in for that, your service guy turned it on and off 3 times and said, all good. I also said the 120v plug did not work, he stated is would only work plug in 120v electric hook up, WRONG, bad transfer switch. and on top of that, auto braking did not turn on- I know what your going to say, that a dodge problem, maybe so. but not the rest of the issiues.

  

  Business Response

  Date: 07/29/2025

  Hi ****,
  
  Thank you for taking the time to provide additional details regarding your concerns.We understand how frustrating these ongoing issues with your coach have been,and we appreciate the opportunity to review your feedback.
  
  Based on our records, the previously identified concerns have been addressed to the best of our ability, and at this time we are not aware of any additional unresolved issues with your coach. For any further diagnostics or to address the items youve mentionedsuch as the transfer switch, generator, or auto braking systemwe ask that these be evaluated by your local ********** location in **************. They will have the resources to properly inspect and address any ongoing or new concerns.
  
  To schedule a service appointment, please use the following link:
  Request a Service Appointment - **************************************************************************

  We appreciate your patience and the detailed information youve provided, and we want to ensure you receive the support needed to resolve these concerns.
  
  Best regards,
   
  La Mesa Customer Experience Team

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired La Mesa / VanUp Off Road to install aftermarket products to my brand new camper van and the work was performed during the months of February and March 2024. Once I arrived to ******* to take delivery of my van, I discovered VanUp had incorrectly installed the wrap on my van. They had also broken my brand new window seals and damaged the interior of my van. At the time, I believed I had corrected all of the problems. Months later, it has come to light that, during the installation of the racks to my back cargo doors, al of that work was done incorrectly due to their negligence, leading me to incur thousands of dollars in repair, replacement and living expenses and I live in my van and am unable to occupy my van during the repair/replacement process. I have reached out several times via email and phone. None of my emails or phone calls have been returned. All invoices/credit card receipts will be provided upon request. I am currently in town for the fourth time working on repairs. The damage to my back doors requires removal of both of the "VanUp" racks, Owl Monster box and various other items. Had VanUp been honest with me in the beginning, all of these problems would have been avoided.

  

  Business Response

  Date: 07/24/2025

  Dear *****,
  
  Thank you for reaching out and sharing the details of your experience with the upgrades on your camper van. We understand how frustrating this situation must be, and we sincerely apologize for any confusion or inconvenience youve encountered.
  
  We were excited to help you find a unit that met your expectations and made every effort to be transparent and accommodating throughout the process. When it became clear that additional steps were needed, we were happy to extend a supplemental $1,500 discountbringing the total discount to $4,000as a gesture of goodwill and to help address any remaining concerns. Were glad this adjustment was satisfactory at the time of purchase, and we were thrilled to see your vehicle delivered successfully.
  
  Regarding the stinky slinky, we can confirm that all models are universal and compatible with your system. To help ensure a smooth installation, our team from the ************** location will be sending you video instructions shortly to guide you through the process. Were here to support you every step of the way.
  
  If there was any miscommunication during the finalization of your purchase, we sincerely apologize. Our goal is always to provide a clear and positive experience for every customer.
  
  At this time, we are unable to offer any additional compensation beyond what has already been provided.
  
  We truly value your business and appreciate the opportunity to serve you.
  If theres anything further we can do to support you within reason, please dont hesitate to reach out.
  
  Sincerely,
  La Mesa Customer Experience Team

  

  Business Response

  Date: 07/25/2025

  Hi *****,

   

  I want to sincerely apologize for the message you received earlier it was sent in error and was not intended for you. Please rest assured that we are still actively working on the issue you reported.

   

  We appreciate your patience, and our team is committed to ensuring this is resolved as quickly as possible. If you have any further questions or updates to share in the meantime, please dont hesitate to reach out.

   

  Thank you again for your understanding.

   

  Best regards,

   

  La Mesa Customer Experience Team

  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to choose between 2 company's both match one another,but la mesa said they would include a dbl bike rack,spare tire and a latter rack on the back of the camper/van..After 4hrs of being there first 3 spent learning about the van. We wait then finally get to sit in the office to sign paperwork..I ask about the bike rack,spare tire and ladder rack which I didn't see on the van. The whole time in tex messages which I still have,in the wear house and sitting down they made me believe I was getting these things till I was like are they putting them on before we leave? They scurried around trying to find one to take of another van,but couldn't and just said well we dont have any here..I made a big deal about it..now 5hrs in. And he said they will knock 1500$ off...which i googled in front of him.. A bike rack installed is more than fifteen hundred dollars. He walked out walked back in and said his boss is prepared to let us walk...Are you kidding me.. I was so mad and felt back into a corner..I just wanted my van...and i had to harass them about a stinky slinky.And starter kit that they promise to which they sent the wrong Stinky Slinky it doesn't fit or van.. now every time I load my bike and have to put it in the inside of the van it ****** me so that's why i'm ready now.. I just want what I was promised nothing more. The latter rack and double bicycle rack was on the contract when I seen it.. Other than this i'm happy with the jayco swift twenty..but have nothing good to say about la mesa unless they stay true to there word.

  

  Business Response

  Date: 07/25/2025

  Dear *****,
  
  Thank you for reaching out and sharing the details of your experience with the upgrades on your camper van. We understand how frustrating this situation must be, and we sincerely apologize for any confusion or inconvenience youve encountered.
  
  We were excited to help you find a unit that met your expectations and made every effort to be transparent and accommodating throughout the process. When it became clear that additional steps were needed, we were happy to extend a supplemental $1,500 discountbringing the total discount to $4,000as a gesture of goodwill and to help address any remaining concerns. Were glad this adjustment was satisfactory at the time of purchase, and we were thrilled to see your vehicle delivered successfully.
  
  Regarding the stinky slinky, we can confirm that all models are universal and compatible with your system. To help ensure a smooth installation, our team from the ************** location will be sending you video instructions shortly to guide you through the process. Were here to support you every step of the way.
  
  If there was any miscommunication during the finalization of your purchase, we sincerely apologize. Our goal is always to provide a clear and positive experience for every customer.
  
  At this time, we are unable to offer any additional compensation beyond what has already been provided.
  
  We truly value your business and appreciate the opportunity to serve you.
  If theres anything further we can do to support you within reason, please dont hesitate to reach out.
  
  Sincerely,
  La Mesa Customer Experience Team

  Customer Answer

  Date: 07/25/2025

  I wasn't happy the whole time,that was very clear to all the people involved..and 4000 isn't what you gave me...the deal was a bike rack,attached latter and tire...the 1500 was bs and I made that known... Never at any time.Did I express satisfactory... If you guys don't wanna at least give me the bike rack then from here out I will make sure that I verbally advertise how good you guys actually were and how you conducted business.. Let's make.

  This clear it will be more than verbal... If that's the type of advertisement you want then you got it..

  

  Business Response

  Date: 07/29/2025

  Hi *****,
  
  Thank you again for continuing to share your feedback with us. We understand how important this matter is to you and how disappointing it feels when a resolution doesnt align with what you were hoping for.
  Our team has carefully reviewed your concerns multiple times and taken every step available to address them within our policies. While were unable to offer anything further at this time, please know that your experience has been heard and is being taken seriously as we work to improve how we serve our customers.
  
  We truly appreciate the time youve taken to communicate with us throughout this process and hope that, despite this outcome, youll see the efforts weve made on your behalf.
  
  Best regards,
  
  La Mesa Customer Experience Team

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Ester
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an RV 31 May 25 and signed up for an extended warranty, that the finance *** said could be canceled at any time. I called 3 Jun 25 to cancel and paperwork was supposed to be sent 4 Jun 25 for cancelation. I emailed on 6 Jun to ask about it with no response, but also called the *** and texted. I received a text saying they were at an RV show and I would get it Monday 9 June. I contacted them Monday 9 Jun and they said that was their day off. I called the finance manager 10 June and he said they were getting me the cancelation paperwork for the warranty as we spoke. I still received nothing. I am concerned that my warranty cancelation paperwork is not going to be executed in a timely manner to be sent to my financial institution so that that portion can be removed from my contract. All I need is paperwork to sign to prove that my extended warranty is canceled properly and sent to my financial institution in accordance with the dates of my cancel requests so that I am not paying for something that I wanted canceled and both the finance *** and finance manager said was being sent. I need the paperwork for the service contract ($15,310), tire and wheel($995) and roadside assistance($995).

  

  Business Response

  Date: 06/11/2025

  Good afternoon,

   

  Thank you for bringing this issue to our attention. A member from our finance team will reach out as soon as possible to assist with this request. We will ensure the paperwork is processed.

   

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the cancellation of an extended warranty agreement for a vehicle I purchased from ***************** (Davie, ** location). The warranty is through Portfolio One Recreational Vehicles, and the agreement number is RVP1080CC.Vehicle details:2018 Hymer Aktiv VIN: ***************** Current mileage at cancellation request: ****** miles Purchase price of vehicle: $69,498.00 Date of purchase: March 15, 2025 Per the terms of the agreement, I am eligible for a refund upon cancellation, minus a $50 cancellation fee. I sent my written cancellation request to the dealer on April 28, 2025, both via certified mail and email, within the 60-day window required for a full refund, which ends on May ******* of todays date, no confirmation has been provided from La Mesa RV that the cancellation has been processed, and my lender has not received any refund or communication regarding the refund being issued.I sent an email to ******* ******** April 30th, and received no response. I am concerned this is being delayed or ignored, and I would like the BBB to assist in ensuring that:1. The cancellation is processed as required by the terms of the contract.2. The appropriate refund is issued to my lender.3. I receive written confirmation that the refund has been applied and that the warranty is officially canceled.

  

  Business Response

  Date: 05/05/2025

  Good afternoon,

  We will have the warranty cancellations department reach out to you to assist with this request.

   

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a $1,000 deposit on 4/25/25, believing it was refundable based on viewing/test driving. We wouldnt have paid if told otherwise.Upon viewing the unit in person 4/26/25, we noticed several defects; trimming falling off, styrofoam pieces raining from the ac vents, window mesh that fell multiple times and even unfinished painting on a brand new rv that were not caught during the *** and in addition to this we were made aware by ***** (the walkthrough specialist) that the max air fan (part of a free upgrade) had not been properly installed and needed more work due to it being an electrical issue. ***** introduced us to BIll which is the technician that worked on the unit for the fan. **** confirmed the electrical issues with the fan and made us aware that it was not something that could be fixed same day and he even stated he needed to contact ********** Coach during the week in order to figure out how to rewire it correctly so that the lights and the fan could operate independently from each other. We chose not to test drive the unit as we were not okay with the issues present. From this point forward, we experienced pressure from multiple employees trying to push the sale and trying to get us to sign documents such as warranty agreements and purchase agreement even though we made them aware of our concerns about the defects. That same day after we left the dealership, we got a text from ****** the Sales Manager saying that the rv was fixed and ready for us which we knew was not true based on what the actual technician had sincerely told us about the electrical issues in addition to the other defects we were aware of.We requested a refund that same day and were told to wait till Monday. Monday came and we had to contact them. To just be told that it wasn't going to be refunded. We seek a full $1000 refund as there was no notice this was not refundable, the ** had present issues that were not taken care of during the *** and we had no contract to buy.

  

  Business Response

  Date: 05/05/2025

  Good afternoon! Thanks for your message. We investigate these claims and, if appropriate, will ensure this customer's deposit is refunded.

   

  Regards

   

  La Mesa Corporate

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding an ongoing and extremely disappointing experience with a Roadtrek Zion Slumber ** that my husband and I purchased from ********** in Davie, ******* on November 5, 2024.We made a $26,250 down payment and began $955.06 monthly payments, trusting we were purchasing a high-quality vehicle presented in pristine condition with only ****** miles. Unfortunately, our experience has been the opposite.After just one day of use (November 20, 2024), the housing electrical system ********* December 2024, a licensed electrician diagnosed a faulty inverter and submitted a claim to our extended warranty provider, Portfolio Protection.The inverter was replaced in March 2025, but the system failed again within hours.An ongoing issue with the driver-side step, which La Mesa had supposedly repaired before delivery, also recurred.The electrician advised an undercarriage inspection, but lacked the equipmentso we drove over two hours to ********************** on March 21, 2025, as instructed.Since then, the ** has remained inoperable and at **********************. We have received no updates, no communication, and no resolutions despite repeated attempts to contact both locations, including speaking with multiple managers.This situation has cost us time, money, and peace of mind. We also invested in insurance, travel gear, bedding, and toolsall of which remain unused. Most devastatingly, our dream of traveling and road-schooling with our children has been completely derailed.We believe this vehicle should never have been sold in its condition, and the volume of negative reviews from other consumers raises concerns about whether La Mesa ** knowingly sells defective vehicles.We are requesting that La Mesa ** take full financial responsibility. If this matter is not resolved immediately, we will pursue legal action and consider class-action involvement, as we are confident others have had similar experiences.

  

  Business Response

  Date: 04/21/2025

  Good afternoon,

  Sorry to hear of these issues! We will make contact with this customer from the corporate office and ensure he is updated regarding the status of his coach.

  Regards,

  La Mesa Corporate