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Review fromLaurie R
Date: 09/19/2025
1 starThey called me seven times between 1:30 pm to 7:00 pm on 9/17/2025, even after I blocked their number. The voice mail stated they were inspecting roofs in the **** area. I don't live anywhere near **** or the ******* area. After I blocked the ************ number which appeared on the caller ID, their calls were still coming through. On their voice mail which they left 7 times, they gave a different phone number of ************ and I blocked that one manually on my list of blocked numbers. This is highly inappropriate. I did not request any roof inspection. Calling 7 times in a span of 7 hours is spam and is harassment. What makes it suspect is displaying one number on their caller ID so that you block only that number (so they can continue to call you), but giving out a different phone number on voice mail if you want a roof inspection. This is predatory. I will call the Phoenix Police tomorrow if this continues.
Atlas Adjusting
Date: 09/21/2025
Hi ******,We are terribly sorry for the experience you had there is absolutely no reason you should have received seven calls in the span of seven hours, and we sincerely apologize for the inconvenience and frustration this caused.We take matters like this very seriously. While we strive to reach out to homeowners who may have been impacted by recent storms, its never our intent to come across as aggressive or disrespectful. We are currently reviewing the issue internally to ensure this doesnt happen again and will take steps to ensure your number is fully removed from all of our systems.Thank you for bringing this to our attention. Your feedback helps us improve, and we truly regret that our outreach came off as anything other than helpful.
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