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Business Profile

Property Management

Shelton Residential

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Shelton Residential's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shelton Residential has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02-04-2024 $905.35 Bought/ rented out this 1 bd 1 bath apartment for a county festival for 3 nights and 2 days. 1st night we got there late and went straight to bed. In the morning when I was getting read I noticed how dirty the places was, there was dust on the walls, dead bugs, bugs coming out of the sink and the furniture was all worn out/ damaged. I decided not to contact them because everywhere around ********/ ******** was booked up and there wasnt vacancy and I noticed they only had 2 rentals and the other was occupied. I also wasnt comfortable with them coming in the apartment when we werent going to be there most of the day. So I decided to just contact my credit card to get my money back for the stay due to it not being as expected. I took pictures and sent them in and they told me the merchant was refusing to give refund and I would have to contact them, which I did. They told me that since I remained the whole 3 days and didnt contact them upon check in, that my intentions was I wanted a free stay. I told them that was not the reason I wanted a refund it was being the apartment was not as advertised. They told me they put me on a dont rent to list, which I told them sure cause I would never rent from them again. When they texted me upon check-in they said they were Metro ********, ****** says Desert View Apartments and then on the photos on ****** says Landmark Apartments. So I have no idea what the real name of the apartment complex is.

      Business Response

      Date: 07/29/2024

      Good afternoon, Asset Living does not manage the AirBnB units at this community. Please contact *********************** for additional help with your situation. Her email address is ***************************.

      Thank you.

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 Shelton Residential took over ********************* located at *********************************. They had everyone move out to remodel, They served me a 60 day notice & I gave them a notice back stating I would vacate the property. I still have the documents, as well as received my deposit back in full. I found out today that I have a collections account for $3,700 that I was never informed of & shouldnt be charged for. I have been trying to get ahold of someone for over 3 days now. No one can give me an answer as to why this is on my credit, or even able to see it/have paperwork. Someone needs to contact me as this needs to be resolved ASAP.

      Business Response

      Date: 09/26/2022

      Good morning, I have been informed that this was a miscommunication and we never reported that he owed us any money and therefor no correction needed on his credit report. Thank you 

    Shelton Residential is NOT a BBB Accredited Business.

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