Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached the requested proof that the key pad was missing for the ******* booking UNIT A. Also please review the following.The check-in information was missing. Please kindly refund as I did not stay here in this places since you did not post or email me the check in code for the door. 11/04 $1818.98 Duplicate Vrbo paid you 11/08 ****** and $1023.00 Please refund $1818.98 01/16 $4438.24 and $265.00 Check-in not provided 02/10 $2054.92 ********************************************** address could not be located in GPS 02/10 $2604.84 Check-in information not provided 01/24 $998.76 Check-in information not Provided TOTAL EXPECTED REFUND: $12,179.76

  Business Response

  Date: 03/12/2025

  You have the wrong company. We are RPM Evolve in **********, we are not the company called Evolve, nor are we affiliated with them in any way. We do not do any short terms rentals, we provide property management services for homeowners and investors and our leases are for one year terms. Further, we ONLY do business in the ************* area. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Real Property Management (RPM) Evolve was the property manager of a place I rented from 10/13/2023 - 10/31/2024. Upon moving out, RPM kept $590 of my security deposit. The "move out charges" listed for the $590 are:1. Entry/Hall areas, paint touch up for wall marks, scuff marks and yellow on baseboard - $50 2. Living/Family room, paint touch up, wall marks, paint missing on baseboard - $50 3. Formal living room, replace broken blinds - $370 4. Guest bathroom, replace damaged towel bar - $65 5. Replace missing or dirty burner pans - $65 Items 1, 2, and 3 were there when I moved in. My move in documents show the circa 1990s blinds had several missing, additionally I have pictures of the referenced baseboard having missing paint. I would say scuff marks are "normal wear and tear" on a lease that includes 4 children under 16 years old.I have emailed and called RPM, but no one is ever available to talk or return my calls. I would like my deposit returned in a timely manner and feel this warrants BBB to investigate how many other renters this company has tried to take deposits money from.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a home through them for 4 years. I only ever had one maintenance request and kept very good care of the home in that time. When I moved out I spent two weeks repainting the entire home, freshening the home and hired a carpet cleaner at $300 to take care of the carpets professionally per their demand. Upon receiving my deposit, they refuse to pay all but $55 of the $1,450. Some of the issues they presented are valid however they are charging back on three main issues that are not valid;$75 claiming I did not leave filters in the **** returns. They are claiming there are three returns in the home, however there is only one. They should know this because they charged me for filter every month and sent me the one size needed for the home every time. They are now claiming there are three sizes of filters, they are referring to two returns and a fresh air duct which is not a filtered return for the ****. Both returns feed into one place where there is one filter grill for the two returns which had a new filter in it when I moved. I sent them photos of this return location. $460 for cleaning. They are claiming the home was left filthy and they had to professionally clean it. I have photos of the homes condition upon leaving which refute their claim entirely. Including photos of the closets, appliances, bathrooms etc.$250 for holes in the door frame. Neither they or I have photos of this however I did not leave any s**** holes in the door frame and have no clue what they are referring to and they have no proof of this.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Real Property send us bill for the amount of money we owe when we moved out we disputed two items we submit the dispute form to them and documents of explaining why we did not take like the trash cans out or the bathtub after we submitted the dispute form we never heard from them not email or letter next thing I get a letter from a collection agency trying to collect from them and the letter the collection agency they include another charge from Real Property is $406.00 for Legal fees Tenant Collection fee. We never received any letter about the dispute we were doing nothing never a letter or email we were always getting letters from the post office when we change are address so if they would have sent a letter to the old address we would have received it they even had our email address we have disputed this to the collection agency but they don't want to heard about it plus this last year I had a heart attack and my wife has breast cancer so not only this now we have mounting of medical bills we told the collection agency but they don't want to hear all this.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed my condo leases to me by RPM Evolve was going to be placed on the market for sale and we agreed to end my lease 2 months early leaving me displaced and with unexpected unaffordable moving expenses as well as having to urgently find a new place to live. In good faith I also agreed to host viewings of the property by potential buyers and their agents which I did. The condo sold almost immediately and I take credit for providing well decorated welcoming home environment my own personal salesmanship and showing the condo and my overall cooperation with the entire situation. Upon move in I took photos and completed a move in inspection sheet. All issues were noted and the condo keys were returned with the condo in better condition than initially turned over to me. I fully expected my security deposit to be refunded in full. Upon receiving my refund I was disappointed and angered to see that nearly $200 was deducted for items that were either invalid or already noted on the move in inspection sheet. I notified RPM Evolve of my concerns and requested the balance of my deposit be refunded but instead of refunding me or communicating with me they have simply failed to communicate whatsoever. I very clearly visited each item individually in my communication. I still am adement that the balance of my deposit should be refunded and I will not stop making attempts to have that happen until the issue is remedied. That is my money and it is as good as stolen by a crooked and unprofessional business. I ask again that RPM Evolve refund the remaining balance of my security deposit which was withheld for property located at ***********************************************************************. Supporting documents available upon request. All are in possession of RPM Evolve.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience: No call backs. No texts back. No updates. Just your standard "application received". Well over the quoted 5-7 business days for processing. We visited the office in person and it was a terrible experience. It was a clear inconvenience that we were there to inquire on the rental process with this company. The receptionist that day (**********) was completely unprofessional, rude, and could care less. It is unreal that a business can operate in this manner. Please beware of doing any business with this company. Application date: 5/8/23 Credit checked on: 5/8/23 ************** statements: 5/10/23 ********* statements: 5/10/23 Asked for them to call me via email: 5/10/23 (NO CALL) Emailed question: 5/11/23 (NO RESPONSE) ************* and left voicemail: 5/12/23 @ 4:14 pm (NO CALL BACK) ************* and left voicemail: 5/15/23 @ 11:15 am (NO CALL BACK) *************** 5/15/23 Sent text to Designated *****************, asking to call: 5/15/23 (Texted she was off and would call 5/16/23 NO CALL. Sent text to *****: 5/16/23 (NO RETURN TEXT OR PROMISED CALL) Sent text to *****: 5/18/23 asking for follow up (NO RETURN CALL OR TEXT) Rental removed from Zillow: 5/19/23. We were the first application, confirmed by this company. We were told 6 other applications came in after ours and will all be looked at, even though when our application was submitted, no other applications were to be considered at the same time. Im sure we were counted out due to our persistence in wanting information, like most customers/potential renters would. I had to reach out to be informed that they are moving forward with another applicant. Not like we were waiting for a home to rent or anything. Terrible.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into a rental during a major housing shortage in *** **** limited my options and I moved in with the expectation that the issues would be addressed. Real Property Management (RPM) recd doc from me and my roommate about all of the issues on both the move in video/list, they chose not to address them at ******************************* *** 1.Bug infestation was ignored. Photos provided on move in. Hours spent on cleaning ourselves and buying prods $148 2.Weeds in yard, photos included and request for cleanup ignored 3.Floors were unstable due to a leak in the bathrm and softening of the wood that the tenants risk falling thru. These complaints were ignored risking the safety of the tenants $300 4.Broken windows on both floors with cracks that impacted tenant safety, risk of breakins, electric bill, and bugs 5.Showers and toilets were filthy. Photos show this & listed on movein. Cleaning products and toilet seats $122 6.Lack of hot water was included on the maint request in Sept. ******* came out to look at it in Nov and identified the problem but stated they could not fix it w/o pay. $200 RPM has kept our security deposit 1.Kept $160 due to acid and grease stains on the driveway when aware these stains are shown on photos from 2014 on Zillow. When pointing this out they say it doesnt matter we are keeping the money because we can.2.Kept $75 due to a cable in yard to a satellite we did not install or use and the same cord is shown in photos on Zillow indicating that the company is well aware that we had nothing to do with it 3.Kept an excessive *** of $525 for paint touch-up when photos show nothing more than normal wear 4.Withheld $335 for carpet when a receipt was prov. at moveout showing that it was cleaned prior to moveout. They insist on keeping the money saying its a moot point", 5.Kept $295 to replace a door with small scratch that we did not do. When asked about this RPM indicates they dont care, not on your move in list.6. $15 to remove a small nail

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into a property that they manage. The property has had a couple of issues that I figured would be fixed. I pay a lot in rent and I paid a lot in move in fees. This property has clearly been neglected. shelves and toilet paper holders are dangling by loose screws. The outside paint is peeling. inside paint is old. I didn't care about any of that. The washer doesn't spin well and on one occasion, the first occasion that I used it, I put a small throw blanket in the washer and then went and took a shower. When I came down there was water on the floor, on the toilet, on the upper shelves. I have a video of the water issue and multiple photos. They sent a technician out who claimed that I overfilled the washer. He claimed this without any evidence of things in the washer. The blanket I washed was still in the washer very wet. It seemed that the leak happened behind the washer dryer unit. It is an older unit and I was not too concerned. My friend is a washer and dryer sales person and told me to have it checked out. It was fixed and I did not hear anything else until yesterday. Yesterday I had to put in a work order because the dryer doesn't work regularly. I think it is probably related to the washer not spinning correctly but what do I know. It is an older unit. I have multiple pictures but ******, the maintenance manager, claims that this issue was my fault. I had just moved in two days prior when this issue happened. I have no idea how long the unit was vacant and I am guessing this has a lot to do with it. The dryer aluminum hose was also not hooked up. They snuck in a bill AFTER i paid rent claiming it was late. They charged me for their washer repair. I am speaking to someone with a tenants rights group because now the owner wants to rescind the lease. There is a lot of retaliation going on and it is illegal. I just want my money back. I pay my rent early and have no desire to move. I already sent the photos to the business.

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have copies of all email communications. I was not provided the passcode or key for my garage door only a clicker which I kept in the car as it should be. My car became locked in the garage which I was unable to gain access to and I contacted the property management company for the garage code and or key. A company had to be called to gain access to the garage however after 3 days of them not showing up I could no longer wait to access my vehicle and I informed the property management company that I would be contacting a company on my own. I was not directed not to do so and instead encouraged and I contacted the company that probably was more reasonable company than the company initially contacted by the property management company. I did this in no way shape or form of causing problems or undo Justice for the property management company. I simply needed access to my vehicle and could no longer wait or receive no communication. I also informed them that I would be submitting a copy of the bill for reimbursement for deduction from my rent or for a check. Since I have now requested eight times the property management company reimburse me or send me a check or reduce the rent monthly payment in the amount of either 100 or $200 I'm unable to recall at this time for the bill for the entrance to the garage. The locksmith was not even able to access the garage because the remote emergency cable was tied around the garage door opener preventing access to the garage which should have been caught during the walkthrough by the apartment complex company prior to leasing the apartment to me. Just after being told there would not be a way to access the ******** was emailed a code to the garage door which did in fact work however at this point I had already paid the bill. Since this day my requests for reimbursement have either been fought or have been completely ignored by the property management company nor have they taken an approach in a positive manner to try and adjust my viewpoint or make the situation right they simply continue to fight me. It was their responsibility to provide me access to all entrances to the apartment and garage which they failed to do so.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/04/2022, I paid my management company Real Property Management Evolve (***) $1448.85 for services to repair and clean the home, of which $355 was for the cleaning fee. The address for my home is ***********************************************************************. *** reportedly sent out a cleaning company (which they hired) on 3 separate occasions because I expressed to them that it wasn't cleaned. The first occasion was supposed to be 10/13 or 10/14, but there was no evidence that they cleaned the home at all. Second was 10/27 where they sent the cleaners and cleaned some of the home, but once again many items were left unclean (dusting, mopping, cleaning doors/walls, cleaning counters, etc.). The final time reported was 11/14, which was the same day *** removed their lockbox from our property. It seemed like nothing changed and I have attached photos taken on 11/21 for evidence that the home wasnt cleaned.On 11/21, I went to the *** office to receive my keys and talk about getting refunds for services not rendered (cleaning being one of them). I showed *********************** (one of their representatives) pictures taken that day and she agreed that the home was not cleaned and that she would speak with *********************** about getting us a refund. I have spoken with *********************** (through email as phone calls haven't been answered) and many other representatives of *** to receive a refund (since I needed to pay another company to clean the home), but they refuse to pay and believe the service was rendered. Additionally, they say I had people coming in and out of the home after their cleaning was done; this is untrue and the only people in the home after their cleaning was myself and my in-laws (because we live in **********) to check how clean the home was (which it wasn't). I did not hire the cleaners *** used, and they did not complete the job.