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Business Profile

Property Management

Market Edge Realty LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may Concern:Hello. My name is ****** ********. I currently am a tenant at ************************************************* ******** AZ *****. This Incident took place 12:00 PM January *******. I am filing a complaint on the property management company, Market **************** and its office manager Dyna ********. This is a new management company I have to go through since the homeowner switch management company and the effective date of the switch is 01/01/2025. My renewed lease was signed November 2024. At that time Market **************** was not the Management ********** complaint is that my monthly rent was changed from $2,135.00 to $2,137.95. The extra amount is claimed to be a processing fee. The fee can range from $2.95 to 3.1% of the total amount of the transaction, to process a payment. There is a fee applied no matter the payment form. (Debit or Credit Card, Check, eCheck, Cash). There is no way around any fee when trying to make a payment. No such fee/fees have ever applied with previous property management companies. In addition to this complaint, I spoke with the Office Manager at Market **************** Dyna ********. Dyna ******** was extremely rude. I was told by Dyna, I cannot waive any such fee and everyone has to pay this fee and I was not special. I was also told I a very condescending tone that if you do not want to pay this fee, just dont pay your rent. I also requested a supervisor to contact me and she denied my request and she said there no one else above me I could talk to. Throughout our conversation Dyna ******** was very rude and condescending. My concern is the market **************** is strong arming tenants to pay fees that were not agreed to at the time of signing a lease. This company came in after my lease was signed and is forcing these fees on tenants. My other concern is with the Office manager Dyna ********. Her unprofessionalism and condescending tone and statements are not warranted.

    Business Response

    Date: 01/02/2025

    The resident in the home did speak to our office manager today. The processing charge is through the third party payment processor and is a small flat fee per month if using the 'echeck' option and more if the resident uses a credit or debit card. I might suggest that ****** schedule an advance rent payment in the portal for payments going forward. We have been managing the home since mid December and reached out to ****** several times with no response. Appreciate the feedback! Happy New Year! 

    Customer Answer

    Date: 01/02/2025

    My complaint was filed 01/02/2025 (today) and Jennie Miller reached out to me today from Market Edge Reality.  As far as Jennie saying they reached out to me multiple times with no response is a complete lie. Jennie M. Called me at 5:55 PM on the same day I filed the complaint.  I have past email correspondence with them reaching out and me responding, along with conversations over text. So what Jennie is saying is not 100% truth. This is not a resolved issue and I am not closing this complaint. Still no confirmation/resolution with Dyna ********. 

    Business Response

    Date: 01/03/2025

    On 1/2/2025 resident was credited $2.95 for a payment processing fee. Resident was also sent the following text regarding the lease agreement:  Page 2 states this about middle of the page on the attached PDF. "The tenant understands that when paying online with a credit card, debit card, or e-check, any third-party software payments processing fees are the sole responsibility of the tenant and shall not be deducted from any balance due". Our office has waived a fee that was not required and was timely in all communication with the resident. There is no other action needed from my end so this case should be closed and marked as resolved. 

    Customer Answer

    Date: 01/07/2025

    The portion on the fees has been addressed but to my knowledge nothing has been addressed on how unprofessional, condescending and, dismissive staff (the office manager) has been toward myself as the tenant. I have not received any update on said portion of the complaint.

  • Initial Complaint

    Date:10/04/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Myself and my 1 year old son live in an 850 square foot, 2 bedroom, 1 bath apartment. There are 5 units in this complex, and we pay share utilities (electric/sewer/water/trash)Before I decided to sign the lease, I wanted to ask the property management exactly how pay share works and what the monthly average is the tenants pay (this was communicated through text) I received a text message stating the monthly average is ******* for the combined utilities.Yesterday (10/03/22) I received the water bill, and my portion to pay is $178. That is outrageous! Like I had stated above, it is just myself and my 1 year old that live in this apartment. Mon-Fri we are not home from the hours of 730AM-6PM. We do not have a washer or a dishwasher, my son takes a bath once MAYBE twice a week (he has eczema) and I shower every other day. So we do not use that much water, at all. They way they split the bill is by how many people live in the home and how many bedrooms there are. I do not think this is fair, as the property management really has no idea how many people are actually living in each unit. I am a single mom, and the only reason I agreed to move into this place was because I was told that the average monthly bill would be around *******. I feel like they are taking advantage of this pay share, and charging us whatever they want to, and I do not think it is right, nor fair. I would like help getting this resolved, because there should be no reason that my bill should be $178 when it's just me and a 1 year old, living in a 850 square foot apartment, with no washing machine or dish washer, and we're not home more than we are. Please help out a single mom, struggling to pay bills.Thank you!

    Business Response

    Date: 10/15/2022

    ******** signed a lease in July 2022 that stated that she would pay a share of the water, sewer, trash, and electric for the 5 unit complex. This is charged to her on a RUBS or pro-ratio billing system which is We provided the occupant in the home a copy of the water bill and had three of our team members explain the water billing to the occupant over 19 different times. We have checked with other tenants at the property to see if there is a leak and there is not. The resident has a legal contract with the owner of the property to pay a share of the utility bills and there is nothing that we can do to reduce this or waive it since the other tenants all pay their share and to adjust this for her would be against laws and in violation of the lease. 

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