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Business Profile

Professional Organization

Arizona Diamondbacks
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Arizona Diamondbacks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arizona Diamondbacks has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      targeted by staff because of using a ****** wondering how a 25 year+ relationship went bad in one afternoon I have been a good fan - recently donated to ************ in honor of Ketel ******* late mother =- and was happy to do so saw ***** ******* pitch in World Series have spent thousands of dollars (if not tens of thousands) on Backs was just looking for a pleasant afternoon - 1st time needed wheelchair seat and using ****** there - had trouble buying ticket - wanted to find out if I could keep my ****** with me - had to call a dozen times over 2 days to find out when on concourse walking with ******, asked in a nasty voice "what are you looking for?" when I said restroom, she pointed and in a nasty voice said "it's right there!!"- asked several times to show ticket - staff attemped to reach into clear bag without permission - told there was "no seat" for the 309W row 4 seat 7 ticket I bought - no one to assist with access to wheelchair seat, so I put folding chair where it looked like seat should be, put a program on seat - went to get food, when returned, chair had been removed - told others in row were "season ticket holders" - was not allowed to eat food -food got cold - when looking at my ticket, told "looking for date" (how could I get into field with incorrect date? and insult that I didn't know what day I had ticket for) - people next to me said they were not asked to show ticket - it looks like people were actually sitting in seat I had purchased, but they did not ask them to moved - wondering why I was targeted? elderly? had a ******? woman alone?request refund for ticket and food after bought grandchildren gifts in team shop told had to leave out doors toward stairs - told them unable to use stairs - told, "someone out there will help you" - no one out there to help

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