Business ProfileforBrilliant Pools LLC

We started pool maintenance services with Brilliant Pools in February of 2023. In ***** we noticed that the technicians coming to the pool were only spending 15 minutes or less at our house and we noticed that the emails sent to us after they indicated they performed their pool services would contain the same pool readings as the weeks' prior even though the testing strip colors indicated there were issues with the pool. I emailed the company on 04/27 inquiring about the discrepancies in the test strip readings versus what was indicated on the service emails. *** from Brilliant Pools responded advising that I was correct and that the test strip reading did not match what was indicated on the service email. He apologized for the issue and advised he would try and get someone out there before our next weekly service. I had our security camera footage pulled which overlooks our pool and we went back 3 weeks and saw that the technicians that were out here for ***** had not put any chemicals in our pool and the "services" such as brushing our pool/steps etc. were not being done. I let *** know this and that I would like to cancel services and receive a refund for ***** as it was clear that we paid for chemical services and pool cleaning services that were not rendered in the month. He said he would share all of this information with the service Manager and he would get back to me. After receiving no response/follow up a few days later, I sent a 2nd email on 05/02 requesting an update. As of today, I have not received any response/follow up from the business with regards to this issue and my request for a refund for ****** Services. We have since had to fix/balance the pool on our end costing us time and money that we had been paying Brilliant Pools for. Our pool reading was at 40% which is unacceptable considering the money we have been paying to this business since February.