Complaints

This profile includes complaints for Sweet James LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sweet James LLP

  7310 N 16th St Ste 250 Phoenix, AZ 85020-8213

  
• 

  Sweet James LLP

  4220 Von Karman Ave Newport Beach, CA 92660-2044

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a serious lack of communication and unresolved issues with Sweet James, my accident attorney. I was rear-ended in a car accident, and the at-fault drivers insurance company, ********, issued a settlement check in the amount of $27,500 to Sweet James back in March 2024. I received confirmation of this directly from ******** via a letter.Despite this, my attorney continues to tell me that it will be months before I receive my portion of the settlement. I have received no clear timeline, explanation of delays, or meaningful updates. I have made multiple attempts to get information, but responses are vague or delayed.What makes this situation especially urgent and distressing is that I am currently homeless and have no money. I have been waiting for months for funds that are rightfully owed to me, and this delay is putting me in serious hardship.

  

  Business Response

  Date: 07/28/2025

  Thank you for bringing your concerns to our attention. We truly regret that your experience with our firm did not meet your expectations, particularly regarding communication.

  At Sweet James Accident Attorneys, we understand how critical timely and clear communication is during what can already be a difficult time for our clients.
  We apologize for any delays, missed follow-ups, or lack of responsiveness you may have encountered. Your feedback has been shared with our team, and we are actively working to understand what went wrong and how we can improve.
  

  A member of our team will be in contact shortly. If you prefer to contact us directly, please reach out at ************** anytime. We are committed to learning from this experience and to providing the highest level of service to all our clients moving forward. Thank you again for your patience and for giving us the opportunity to respond.

  Sincerely,

  Sweet James Accident Attorneys

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired sweet James for my auto accident which I was involved in. I have gone to numerous doctors and have sought numerous treatments for my pain. My treatments have ended two months ago but they have yet to submit my case to the insurance company for a possible settlement. The paralegal, Jade, keep coming up with excuses after excuses every time I call her about the status of my case and the reason for the delay. One time she says she had a busy week, another time she said she only worked half a day. Now she is saying she submitted my case to the attorney for review BUT she submitted several case at the same time so that’s why it’s taking a long time. I don’t know what to believe anymore. This is ridiculous.

  

  Business Response

  Date: 05/19/2025

  Thank you for bringing this matter to our attention. At Sweet James Accident Attorneys, we are committed to delivering the highest standard of service to our clients, and we take every concern or complaint seriously. We strive to ensure that all our clients are informed, supported, and treated with professionalism throughout their legal journey.

  Sweet James Accident Attorneys is continuously working to improve our client service and satisfaction. We appreciate constructive feedback and use it to enhance our internal processes.
  Please let us know if there is anything further required from our side to help resolve this matter. Call our offices anytime at (800) 900-0000 and we will be happy to further assist. We welcome the opportunity to work directly with the client to reach a mutually satisfactory resolution.

  We look forward to hearing from you.

  Warmly,

  Sweet James Accident Attorneys

  Customer Answer

  Date: 05/19/2025

  I got a generic response from the attorney office.  Nobody has reached about to me regarding my concern even though they have my personal email address and phone number.  I am still waiting to speak with the attorney.

   

  i can be reached at *** *** ****

   

  

  Business Response

  Date: 05/22/2025

  Thank you for bringing this matter to our attention. We deeply regret that your experience with our firm has not met your expectations, and we sincerely apologize for the lack of follow-up you’ve encountered.

  We are prioritizing your issue and have escalated your concern to our team. A member of our team will reach out to you directly at the contact number you provided (949-351-3170) to ensure your concerns are addressed promptly and thoroughly. If you prefer email communication, we are also happy to connect that way.

  In the meantime, if you would like to reach us directly, you may contact us at (800) 900 0000 at anytime so we may expedite your assistance. Thank you for your patience, and we look forward to the opportunity to make this right.

  Sincerely, 

  Sweet James Accident Attorneys

  Customer Answer

  Date: 05/23/2025

  this business is very shady.  They called me today supposedly trying to give me good news and said the insurance company has offered to settle in full.  BUT, there’s a catch, I won’t see any money until like 3-4 MONTHS down the line.   AND, thus far they have not even provided the release for me to sign.  They called me ion the phone so that there’s no record of anything.   Very shady practice.  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Had An Accident On September 10 ***** . I Hired Sweet James To Take My Case So They Did. The Case Was Settled And The Check Was Giving To The Lawyer On December 23, 2024. I Was Then Told I Would Receive Payment In 90 To 120 Days . I Was Calling And Leaving Messages And No one Was Responding They Are Very Bad In Communication You Get None At All From Them They Keep You In The Dark And Keep Giving You The Run Around!They Waited Until January 28 For Me To Sign Paperwork For The Release !! And Now They Are Saying That My 90 To 120 Days Dont Start Until January ******************************************* ******* I Wouldnt Recommend Them To My Worst Enemy!! They Talk To You Very Disrespectful! I Went To The Same Doctor Twice For Him To Ask Me The Same Questions He Asked The First Time And Didnt Get Any Treatment!! Never Use Sweet James Very Unprofessional And All They Workers Know It To Thats Why They Send You To Voicemail All The Time! I Hope Someone Does Something About This Matter, This Is Not Right To Do People Who Trust In You To Fight For Them And You Turn Around And Just Keep Scamming People And No one Is Do Anything About It They Have So Many Bad Reports I Wish Have Checked Them Out Before I Went With Them! Can Someone Please Help Me Get This Resolved ASAP Please!!!!

  

  Business Response

  Date: 04/07/2025

  Dear ******, 
  

  Thank you for taking the time to share your concerns. We want to begin by sincerely apologizing for any frustration or disappointment you experienced while working with our firm. At Sweet James Accident Attorneys, we pride ourselves on providing compassionate, attentive, and professional service to every client, and we are truly sorry to hear that your experience did not reflect those values. 
  

  We understand that communication is a vital part of building trust, especially during a stressful time. If there were delays in updates or if you felt your concerns were not addressed promptly, we take full accountability and deeply regret that we fell short of your expectations. 

  We are committed to making this right. To do that, wed like the opportunity to review your case internally, understand where the breakdown occurred, and ensure appropriate steps are taken to improve our service moving forward. You are welcome to contact us at ************** at your earliest convenience. 
  

  Your feedback helps us grow, and we truly appreciate your bringing this to our attention. Please know that we are taking your complaint seriously and will do everything we can to address and resolve your concerns. 
  

  Sincerely, 
  Sweet James Accident Attorneys 

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My accident injury claim was settled on the 12 of January 2025, it has been nearly a month and I have not received my check in the mail, I have called them nearly 5 times to follow up and every time I get the run arounds, they claim they forgot to send it out twice, Im placed on hold indefinitely or they promise to call back and they do not. This has been a very unpleasant and unprofessional experience with them. I want them to send my mail.

  

  Business Response

  Date: 02/12/2025

  Thank you for bringing your concerns to our attention. At Sweet James, we take customer feedback seriously and strive to provide the best possible service.
  We sincerely apologize for any inconvenience you may have experienced. After reviewing your complaint, our goal is to resolve this matter to your satisfaction. We would appreciate the opportunity to discuss this further and find a solution that works for you.

  Please feel free to contact us directly at ************ so we can work toward a resolution.

  We value your business and appreciate the opportunity to improve our services. Thank you for your time, and we look forward to resolving this matter.

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Alliance Kabera
  
   
  

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got in a car accident April of 2023, when i first called, the receptionist told me they'd charge 3 to 4% and it turned out to be 30 to 40%. on top of that I an not even getting 60% of the settlement. Wont ever go to Sweet James again. God forbid another accident but Sweet James wont be my lawyer

  

  Business Response

  Date: 12/16/2024

  Thank you for reaching out regarding your recent experience. At Sweet James, we appreciate the opportunity to address your concerns and work towards a resolution. We genuinely regret any inconvenience or frustration this situation may have caused and are committed to ensuring a positive experience moving forward. Please feel free to contact us directly at our office if you have any additional questions or require further assistance.
  

  Again, thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sweet James accident attorneys were attained by me in December 2023 for an accident I was involved in with my son. Another cars driver that was intoxicated running a light ending in hitting us totaling car. My case is in litigations now and was given a deadline time for completion which has now come and gone. I call every day to the office hoping to get to speak with ********************* but only get put through to her voicemail to leave another message for her to call me. I have not heard back from anyone at the office in over two weeks now. I feel like when my number calls they know its me and just refuse answering call. This is utterly ridiculous now and they have already been given a check from AAA for the accident I was involved in.They wont return my calls and are in other wards withholding my awarded money!I would of got different representation if I knew they were doing business like this, never getting to speak to anyone and no calls back ever.

  

  Business Response

  Date: 08/08/2024

  Thank you for bringing this matter to our attention. We deeply regret any inconvenience caused by this experience. At Sweet James, we are committed to delivering exceptional service, and it is clear that we did not meet our usual standards on this occasion.
  

  Having carefully reviewed your complaint, we have implemented immediate measures to prevent similar issues from arising in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve our service based on your concerns.

  Customer Answer

  Date: 08/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

  Customer Answer

  Date: 09/11/2024

  I have been trying to contact sweet James accident attorneys about my case because there is things wrong with the settlement on there part. When I called today at 2pm I was told I would get a call back today at 4pm, how is my case to be handled at 4pm when business are usually closed at that time. This is utterly ridiculous of them and Im getting real tired of the way they handle there business with there clients who are paying for there services. This is the second time now *** had to make a complaint on there business because of there ethics. Im totally unhappy with Sweet James accident attorneys law practice and wish I had gone elsewhere for the help with my case. Its been very frustrating dealing with them it seams more now that they have to pay out on my case, which is utterly ridiculous of them in the way there doing business especially with there client's. Think before using them for your case, its been a total run around for me.

  

  Business Response

  Date: 09/11/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you've experienced while trying to resolve your case with Sweet James Accident Attorneys.
  

  At Sweet James, our clients' satisfaction and the proper handling of their cases are of the utmost importance. We understand that communication is a key part of that, and we regret that we have fallen short in meeting your expectations.
  

  We are currently looking into your case and the communication issues you've mentioned. Rest assured, we are committed to resolving this matter in a timely and professional manner.
  

  Once again, we apologize for the inconvenience and appreciate your patience. If there is anything further you'd like to discuss, please dont hesitate to contact our office directly.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 my wife and I were in a not at fault car accident, hir from behind. Our car was totaled and both of us were injured. That night we called Sweet James, we asked what the fees were and told 33 1/3 rd and that include any fees. We said our car was totaled and we needed to rent. We were told our car would be replaced and the rental would be paid for from "pain and suffering." All of this was false. After 100 day the percentage went to 40%, the car was not replaced and the rental was not reimbursed and there was no "pain and suffering" money involved. When we inquired about the changed percentage we were told by "*****" that the fee was causing confusion with customer and they just settled on a 40% flat fee, he did say they we hired them when it was still 33 1/3rd but after 100 days it still goes to 40% and that it was in the contract emailed. That is not what they told us when we called to hire them nor do I recall that contract we signed. We were also in fact charged "case costs" of approx $3400 total. What we are asking for is our "case costs" refunded, we are also asking for the difference from 33 1/3 and 40% refunded back to us. Even to the day of this writing if you call they will tell you the fee is 33 1/3 and that includes all fees.

  

  Business Response

  Date: 06/15/2024

  Hi ******,

   

  Thank you for sharing your concerns with us. It's critical to Sweet James that you are treated with the highest level of care and that our work for your results in the very best outcome.  Someone will reach out to you on Monday to ensure that we address your concerns and do our best to provide you with the very best experience. Your trust is greatly valued and we look forward to connecting. 

  Thank you!

  Customer Answer

  Date: 06/15/2024

  No, we do not accept their response, I don't know if they have my current email which I preferred to be notified by, ******************* If we rely on phone by this company they will just say they could not get ahold of us. 

  Thank,

  *************************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD RETAINED THIS ATTORNEYS TO REPRESENT ME, MY CASE SETTLED IN 30 DAYS FOR 11/28/2023. I RECEIVED AN EMAIL FROM THE INSURANCE COMPANY THAT THE SETTLEMENT CCHECK WAS SENT 12/28/2023, I THAN RECEIVED AN EMAIL FROM SWEET JAMES THAT THE CHECK WAS RECEIVED 1/08/2024 AND THEY WOULD BE IN TOUCH, I HAVE CALLED ON A WEEKLY BASIS AND REQUEST AN UPDATE AND I KEEP GETTING THE RUN AROUND. I RECEIVED A CALL FROM ONE OF THEIR CLERKS 4/20/2024 GIVING ME A SCRIPTED CALL TELLING ME THAT THEY HAD JUST RECEIVED THE CHECK AND IT WILL BE ANOTHER 90 DAYS FROM 4/20, WHEN I LET HER KNOW THAT WAS NO CORRECT SHE LOOKED INTO MY CASE PROFILE AND APOLOGIZED AND SAID I WAS CORRECT AND SHE WAS ONLY DOING HER JOB, I TOLD HER I NEEDED AN ANSWER BY END OF DAY, AND NO REPLY..

  

  Business Response

  Date: 06/15/2024

  HI *****,

   

  We are sorry to hear about your experience.  It's critical to Sweet James that you have a positive client experience.   We strive to help every person that trusts us with their case to highest level possible. Someone will be reaching out to you Monday to see how we can help ensure you have a smooth experience moving forward. 

• Initial Complaint

  Date:03/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th, 2023 I was involved in a motor vehicle accident through no fault of my own. I was injured, with a broken rib, several large contusions and bruised lungs. My wife contacted Sweet James LLC for guidance while I was in the hospital being treated for my injuries. Initially I thought they were very quick with their responses. Getting a contract signed only took a matter of hours for them to secure a contingent of 37% of the insurance pay out. As I had never been in a serious motor vehicle accident I wanted to ensure that all of the medical bills and repair bills were processed thoroughly and completely.I was asked to submit all bills I was provided with during the course of the next few months. I did so on multiple occasions, not because I receieved new bills; but because the Sweet James LLC representative repeatedly lost or transferred my case to different representatives within the firm. In total I turned in my bills on 3 seperate occasions making sure to tell them that I had 2 seperate ambulance transports. After the insurance settlement in August of 2023 I recieved a notification from *** ambulance in October 2023 indicating I had an outstanding bill for nearly 800$. As Sweet James was responsible for obtaining the bill (*** refused to provide it to me when requested and stated my insurance company would handle it) I contacted Sweet James and made them aware of the outstanding bill. I was told by a James Rush that he would look into it and "Get it taken care of". Then in January 2024 I received another notification stating I was being sent to collections for the ambulance transports. I again contacted Sweet James and they indicated they had no idea what I was talking about. I spoke with their Director of Operations ***** who told me they would pay it and she would get back with me within 3 days. I didnt hear from her for several weeks. I was contacted by a different attorney and was told it was not their responsibility.

  

  Business Response

  Date: 10/30/2024

  Thank you for reaching out to us about your concern. We value your feedback and are committed to addressing any concerns you may have. Our goal is to ensure that all of our customers have a positive experience with our company, and we regret any inconvenience that may have occurred.
  

  We apologize for any frustration or disappointment this may have caused. Our team is dedicated to resolving this matter promptly and ensuring that you are fully satisfied with the outcome.
  Please feel free to contact us directly at our office if you would like to discuss this issue further. We appreciate your patience and look forward to resolving this matter to your satisfaction.
  Thank you for giving us the opportunity to make this right.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SweetJames LLP **** ********** suite200 ************* ** ***** i was involved in a car accident on 4-29-2023 The other Driver ran the red light and totaled my **** ********** Beetle car i hired sweetjames to take my case they sat on the case and eventually drop the case because they felt like they could not win the case mean while i have Hospital Bills Therapy Bills Ambulance Bills stacking on me . i acquired other law firm trying to pursue my accident case and other attorneys and my self are asking for a copy of the whole case file of my previous attorney sweetjames so i can pursue another attorney to pursue the case i been asking sweetjames law firm ******************** attorney handling my case and , *************************** over 3 months calling them and have not given me a copy of my case only thing i recieved from ****** ******* was a Discontinue Representation Letter on 8-17-2023 .and this is unprofessional and aggravating being held hosting to pursue other attorneys so i can get help can BBB Please help me out to intervene and look at this situation would be gladly appreciated .

  

  Business Response

  Date: 10/26/2023

  Good evening,

   

  Our office has been in touch with ********************** and not only previously provided him with the requested information on numerous occasions, but once again also provided it to him today. ********************** confirmed receipt of his file. It is our current and present understanding that he has all the requested documents. 

  Customer Answer

  Date: 10/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  James *********
  I Just Received a copy of my case file on 10-26-2024 and satisfactory sweet james LLC Law firm called me and rectified the complaint situation . as far as sweet james  stated i received it previously early is insufficient But all not lost Thanks BBB . Definitely appreciate Resolving this situation .