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Find a Location

Backyard Oasis Superstore has 1 locations, listed below.

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    Business ProfileforBackyard Oasis Superstore

    Outdoor Furniture

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1510 E Bell Rd, Phoenix, AZ 85022-2701
    BBB File Opened:
    9/9/2020
    Years in Business:
    5
    Business Started:
    11/1/2018
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Russell Palley, Member
    Contact Information

    Customer Contact

    • Mr. Russell Palley, Member
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2021

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    On March 22, 2021, this business cashed my check # ***** for $700 as a down payment on a replacement awning cover. On April 13, I was informed me that deliver of my product should be within four weeks. on June first and on June third, I left voice mail messages. My calls have not been returned. On June third, I sent an email message to the representative, *****************************, ************************** My message has not been acknowledged. I have a copy of the contract and a copy of my cancelled check.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Soamsamon A

    1 star

    09/29/2021

    I have been working with this company since August of 2020 and the they can't get my backyard completed. They wouldn't communicate when Sub-Contractors were coming and they thought the Sub was out working on the project but, not. I'm on the phone constantly calling to get out project completed. They put in pavers in which were the wrong color, the yard wasn't graded properly, the bar top isn't level, an outlet doesn't work, and there is more that is not completed. We are still trying to get our project completed. I asked the Owner to call me and he never did. I wouldn't recommend this company from our experience.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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