Reviews

Review Details

• Review fromChristina T

  Date: 11/15/2023

  1 star
  I am going to file a claim with my bank. I think it's a scam at this point.

  SuperBrand Tools

  Date: 11/24/2023

  Dear *********,We understand your concern and sincerely apologize for any inconvenience you've experienced. We checked the status of your order and can confirm that it was shipped promptly, and the tracking information shows it was delivered on November 16, as you mentioned.However, we're truly sorry for any confusion or delay that *** have occurred during the shipping process. Our Standard Shipping in ***************** typically takes 10 - 12 business days for delivery, and your order, placed on Oct 31, was shipped immediately by Nov 1 and it successfully delivered on Nov 16, which is within the expected delivery window of 12 business days.We value your trust and want to ensure your satisfaction. If there's anything we can do to address your concerns, please don't hesitate to let us know.Best regards,******** Customer Success Manager

• Review fromBen C

  Date: 11/09/2023

  1 star
  I received a Super Brand Tools Supersaw as a gift. I tested with my saw with NO LOAD after charging and it did not run 2 hours, let alone 4 hours. When used to prune branches it lasted about 20 minutes and needed to be recharged. I used it about 5 times in a year and a half. The fourth time the motor started to smell. The fifth time the motor burned out. Of course the warranty has long since expired. My estimated run time during ownership is about 3 to 4 hours. When it worked it was a decent tool, but had a hard time keeping up with our yard maintenance. I wouldn't recommend buying this brand. I'm giving my charger and battery to the other family member that has one. They barely use theirs, so it's in good shape. If you have a reciprocating saw, spend your money on best quailty blades. I think you will be happier.

  SuperBrand Tools

  Date: 11/10/2023

  Dear ***,Thank you for sharing your experience with the Super Brand Tools Supersaw, and we appreciate the time you took to provide detailed feedback.We're sorry to hear about the challenges you encountered with the saw after a year and a half of use. While we regret any inconvenience this may have caused, we want to clarify that the warranty period has indeed expired. However, had you reached out to us within the first year of ownership, we would have been more than happy to assist and, if necessary, provide a replacement.Your insights are valuable, and we appreciate your suggestion to invest in high-quality blades for a reciprocating saw. If you have any further questions or if there's anything we can assist you with, please don't hesitate to contact our Customer Support team. We're here to help.Thank you for your understanding.******** Customer Success Manager

• Review fromMelissa H

  Date: 10/29/2023

  1 star
  Horrible. Horrible scam.They say you can contact them with no actual response just generic answers.They keep promising a refund but nothing shows up.HUGE SCAM!!!

  SuperBrand Tools

  Date: 11/10/2023

  Dear *******,We sincerely apologize for any inconvenience you've experienced, and we appreciate you bringing this matter to our attention. Your satisfaction is important to us, and we want to address your concerns.After reviewing your feedback, it appears that there might be a misunderstanding regarding the shipping time frame. Our Standard Shipping in ***************** typically takes 10 business days for delivery, and your order, placed on Oct 23, was successfully delivered on Nov 2, which is within the expected delivery window.We understand the importance of clear communication and apologize for any confusion caused. If there are any further concerns or if you have additional questions, please don't hesitate to contact our Customer Support team through our website. We are committed to ensuring your satisfaction and addressing any issues promptly.Thank you for your understanding.******** Customer Success Manager

• Review fromSherry J

  Date: 10/23/2023

  1 star
  They are a scam! I ordered and then I found a $29.95 recurring payment listed on my bank card. I cannot find anywhere to cancel which means Im going to have to contact my bank and have them get my money back and CANCEL MY CARD AGAIN!

  SuperBrand Tools

  Date: 11/10/2023

  Dear ******,Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion you've experienced with your order. Your satisfaction is our priority, and we want to address your concerns.Upon reviewing your feedback, it seems there might be a misunderstanding regarding the billing details. We want to assure you that you were only charged for the two items you ordered, and there is no recurring payment associated with your purchase.The ONLY time you would ever have a recurring purchase would be if you choose a Buy Now, Pay Later option such as Sezzle or Shop Pay. They payment options allow you to break down your order into 4 monthly payments instead of one payment. However, in good faith to ensure your full satisfaction, your order has been canceled and a full refund has been issued. Please allow some time for the refund to reflect in your account.We appreciate your understanding and value your feedback. If you have any further questions or concerns, please don't hesitate to contact our Customer Support team through our website.Thank you for your patience.******** Customer Success Manager

• Review fromFaye P

  Date: 09/22/2023

  1 star
  Terrible company to deal with I received mini chain saw for Birthday and chain will not stay on I need a new tension s**** I have contacted them many times and get the same generic answer each time. I have sent pictures and everything they requested No RESULTS......BUYER BEWARE You get what you pay for and I now have a chain saw that I can not use. I would not recommend them to anyone. I have learned to read reviews before I buy Not the company reviews that they post

  SuperBrand Tools

  Date: 11/10/2023

  Dear ****,We appreciate your feedback and sincerely apologize for the inconvenience you've experienced with your SuperSaw. Your satisfaction is our priority, and we want to address your concerns.After reviewing your communications, we understand that you've been in touch regarding missing parts. However, to expedite the resolution process accurately, we kindly request that you reply to our email or contact us through our Customer Support page. Providing a picture of the received item will help us identify the missing parts and ensure a swift and effective solution.We are committed to resolving this issue promptly and ensuring you have a fully functional chain saw. Our customer support team is here to assist you, and we value your understanding as we work to rectify the situation.Thank you for bringing this matter to our attention.Warm regards,******** Customer Success Manager

• Review fromLee G

  Date: 09/21/2023

  1 star
  This company is a fraud and a farce wished I had read the complaints b4 I purchased this piece of junk cause I wouldnt have bought it. Also the packaging my saw was in looked like it had been returned b4 cause it was taped together with duct tape will never buy anything else from these scammers 4 sure

  SuperBrand Tools

  Date: 11/10/2023

  Dear ***,We appreciate you sharing your experience with us, and we apologize for any inconvenience you've faced with your recent purchase. Your satisfaction is important to us, and we want to address your concerns.After reviewing your feedback, it appears that there might be an issue with missing parts from your order. We understand that you've reached out to us about this matter, but we need further information to assist you effectively.Please Note: EVERY order from SuperBrandTools comes with a 90 day warranty AND a 30 day money back guarantee. That means you can always send the product back for a refund, or well send a replacement if there is an issue. To expedite the resolution process, we kindly request that you reply to our email or contact our Customer Support team through our website. Providing a picture of the received item will help us identify the missing parts accurately and ensure we can address this issue promptly.We value your feedback and want to reassure you that we are committed to resolving this matter to your satisfaction. Our customer support team is here to assist you, and we appreciate your understanding as we work to rectify the situation.Thank you for bringing this matter to our attention.Warm regards,******** Customer Success Manager

• Review fromMARTHA L

  Date: 07/22/2023

  1 star
  I fell for this, too. I'm a senior citizen now, trying to still do some things outside. What a piece of junk--worked 1 time only. The battery has been recharged but nothing happens after installing it again. ********************** like I did.

  SuperBrand Tools

  Date: 10/11/2023

  Dear ******,We are truly sorry to hear about the difficulties you've experienced with the battery-powered saw you purchased from us. Your satisfaction is of the utmost importance to us, and we want to address your concerns to the best of our ability.First and foremost, we regret that you encountered issues with the SuperSaw. We take product quality seriously and strive to provide reliable tools that meet your needs. We apologize for any inconvenience this may have caused.However, it's important to note that we were not made aware of the issue you faced with the saw and its battery. Effective communication is essential in resolving such matters promptly. Unfortunately, we did not receive any email or communication from you regarding the problems you encountered.We genuinely value your feedback and are here to assist you in finding a solution to the issue you've described. The problem you experienced may be related to the battery. Please know that the SuperSaw along with the battery comes with full warranty which covers free replacement. We would have send a brand new replacement if we had been informed or if you have contacted us. Our customer support team is available to assist you with any product-related concerns or inquiries you may have. Please don't hesitate to reach out to us at our Contact Us page on our website. We want to ensure that you have a positive experience with our products and are here to assist as needed.We understand that your purchase did not meet your expectations, and we apologize for any disappointment this may have caused. Your feedback is essential in helping us improve our products and services, and we appreciate your input.Once again, we are sorry for any inconvenience you've experienced, and we hope to have the opportunity to assist you and resolve any concerns you may have in the future.Sincerely,******** Customer Success Manager

• Review fromBENJAMIN S

  Date: 06/20/2023

  1 star
  This is a bad company that will tell you to return an item and then not refund you. Avoid this company.

  SuperBrand Tools

  Date: 10/11/2023

  Dear ********,We are deeply sorry to hear about the frustration you experienced with your recent interaction with our company. We understand the importance of trust and transparency in our customer relationships, and we want to clarify the situation and address your concerns.We acknowledge that you opted to return an item and expressed dissatisfaction with not receiving a refund. We would like to provide some clarity on this matter:Upon reviewing our records, we can confirm that you did indeed return the item in question. We take returns seriously and strive to process them promptly. In your case, a full refund was issued, and you should see the refund reflected in your June **** statement.We apologize for any confusion or delay that *** have occurred in this process. Your satisfaction is of paramount importance to us, and we are committed to ensuring that our customers receive the appropriate resolution to their concerns.We appreciate your feedback, and it helps us identify areas for improvement in our processes. We sincerely regret any inconvenience you've experienced and want to assure you that we take your comments seriously.If you have any further questions or require any additional assistance, please do not hesitate to reach out to us directly at our Contact Us page on our website. We are here to help and ensure that your experience with our company is a positive one.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,******** Customer Success Manager

• Review fromCatherine S

  Date: 05/21/2023

  1 star
  I ordered a battery powered saw and received it May 12. The battery would not charge. The company would not allow me to return it or give a refund.They said a new battery would ship, its been over a week and have not received it. My emails to customer service get no reply. I paid $160 for the tool and shipping.

  SuperBrand Tools

  Date: 10/11/2023

  Dear *********,We sincerely apologize for the inconvenience you faced with your recent purchase of the battery-powered saw from us. Your satisfaction is our top priority, and we are committed to addressing your concerns and providing a resolution.We understand that you encountered difficulties with the battery not charging, and we deeply regret any frustration this may have caused. We take product quality and customer satisfaction seriously, and we appreciate your patience as we work to resolve this issue.To provide some context, we shipped a replacement battery to you, which was delivered on June 7, 2023. However, it appears that you decided to return the item instead. We are sorry that our initial solution did not meet your expectations, and we appreciate your feedback.We also want to inform you that on June 2, 2023, we issued a refund for your purchase, which should have been reflected in your account. Your feedback is invaluable to us, and we appreciate your patience throughout this process. We genuinely regret any inconvenience you've experienced and hope that the refund and resolution of this matter help restore your confidence in our brand.If you have any further questions or concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us directly at our Contact Us page. We are here to help and ensure that you have a positive experience with us.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,******** Customer Success Manager

• Review fromBrian C

  Date: 05/18/2023

  1 star
  I ordered the SuperDrill I needed for screws in tight spaces, the drill was unable to s**** into the wood thru pre-drilled holes. Very poor product do not waste your money. They refused my refund request, consumer advocates need to shut them down for misrepresenting their product. *****

  SuperBrand Tools

  Date: 10/11/2023

  Dear *****,We are truly sorry to hear about the difficulties you encountered with the SuperDrill you purchased from us. Your satisfaction is of utmost importance to us, and we want to address your concerns and clarify our approach to resolving product-related issues.First and foremost, we apologize for any inconvenience you experienced with the SuperDrill not performing as expected. We understand how frustrating it can be when a product doesn't meet your needs, and we genuinely want to assist you in resolving this matter.In response to your request for a refund, we did request video proof to better understand the issue you're facing with the SuperDrill. This standard procedure allows us to assess the situation accurately and determine the most appropriate course of action. However, we have not received any response or video evidence from you to date.We want to reiterate our commitment to assisting you with this matter. If you are still experiencing difficulties with the SuperDrill, please consider sending us a video that demonstrates the issue. This will greatly aid us in diagnosing the problem and finding a suitable solution. You can reach out to our customer support team to provide the necessary information.We value your feedback and want to ensure that you have a positive experience with our products. We apologize for any frustration you've encountered thus far, and we are here to assist you in any way we can.Our goal is to provide high-quality products and exceptional customer service, and we remain committed to addressing your concerns promptly. We hope to hear from you soon so that we can work together to resolve this issue to your satisfaction.Sincerely,******** Customer Success Manager