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Business Profile

Online Retailer

BPro Brace Professionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two hip braces. My card was charged yet I received no email regarding a confirmation of purchase, nor an order number, nor any shipping information. I have attempted to contact this company several times via the phone number provided as well as the email address as their site stated 24/7 support yet haven't been able to reach anyone nor have received any contact back. There is also no ******** to speak to anyone as advertised on their website.

  • Initial Complaint

    Date:07/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have contacted their customer service via email with no reply. Originally requested different size. Now I do not trust company and request refund. Thank You.

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items from this company (and managed to get charged a shipping fee of $5.99 per item). Neither fit. Both are exceedingly poor quality. The company claims to have a customer service department, and if one wishes to return an item, they need to contact this department and get instructions on how to return the product. I have written four times and have received NO response whatsoever.I see on the web--a little too late, unfortunately--that this company is not to be trusted. If I can't have a refund, at least I want their reputation (which is already bad) to suffer even more. It would be great if they went out of business.

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product did not fit, and was completely useless, and was made of very cheap material, looked nothing l8ke was in the advertisement

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the companys website on February 8th. According to their website shipping for the US takes between 3-5 business days. Here it is the 19th of February and I still have not received my item. Money has been taken out of my account and still no delivery date. I checked the tracking and my package has not moved from their warehouse in *******. I emailed the business support to see if they knew what was going on with my package. No one has emailed me back.This is completely unacceptable. I just want a refund. Nothing more. They can keep the items since they havent even shipped yet. I really wish I would have read the comments on their ******** page and on BBB. Very sketchy company! Beware!

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Womens Shoulder Brace-Sleeve from Brace Professionals online on December 19, 2024, Order #***** for $25.98. I received the brace and determined it did not fit or meet my needs. I checked their return policy, called their contact phone number and was directed not to leave a message at their designated phone number, **************. Rather, their answering machine instructed me to email them at: ******************************************************* I have sent them (3) emails asking for instructions to return the shoulder brace over the course of (3) weeks. I have received (0) response from them. They are completely MIA.I am filing a complaint against the company for their lack of responsiveness to my request for a return of the item and a refund for the item. Although I did receive the shoulder brace, Im not able to return it or get a refund. Their printed refund policy specifically states it must be returned within 30 days of purchase. Because they are not responding it is now pushing that 30 day ******** afraid they are a scam company. I will be contacting my credit card company to charge this purchase back to them. Ive tried multiple times to reach them without success.Can you help me?

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was shipped from their facility on 11/12/2024 I had ordered 4 back support braces for me and my girlfriend after a car accident and when I ordered them in medium as all my others had been these were too small and I have tried to contact them several times both by phone and email but no response on either.

  • Initial Complaint

    Date:11/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items on 9-27-23 order # ***** and had to return them. Because they were on sale, they would not refund me. (Entire website is on sale for this reason.) They offered me a store credit which I did not want to use at the time. Recently I have tried to use the store credit. I have called them three times since 11-23-24 and they will not answer- they tell you to email customer service. However, despite my emails on 11-23-24 and 11-27-24 they will not respond so I can use my store credit. I just want a refund of my $37.48.

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knee brace on 10/29/24 for $23.90. The brace was delivered on 11/5/24. I realized it was not the proper brace and tried to call and email the company multiple times to return the knee brace but they do not return calls or emails. It appears they lie about their return policy and take your money and never deal with the customer again

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered compression support sleeves. They sent me 2-XL ones I needed 2 medium. I called the phone. Number you get a recording I tried to go the the email that t(hey tell you Togo to and when you put it in it won come up. I went to contact us got a pho 3 number that showed up in t(e e-mail address ************ tried to send them an email and it said failed. I have called back a number of ti es and still get the same recording. How do I get to someone that I can talk to get a refund or exchange. This is very poor business practice. Can you help me.

BPro Brace Professionals is NOT a BBB Accredited Business.

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