Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer committed to providing me with a lease and provided me with a buyers slip good until July 31st 2025. They took a full credit application from me including references and my social security number. Once I arrived hours after receiving the before mentioned I was told they haven't had that vehicle in weeks. They did try to get me interested in something much more expensive.

  

  Business Response

  Date: 07/28/2025

  The customer was told the unit was sold before he arrived at the store on the phone, thru text, and email.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my vehicle serviced at Camelback Volkswagen, I received my car back with new damagespecifically a broken dashboard and cup holder, which occurred during detailing. The dealership acknowledged the damage and agreed to fix the dashboard, cup holder, and a window issue. However, they used hot glue to reattach the cup holder instead of properly replacing it. It broke again shortly after.Additionally, the window button they repaired is now broken, and the window still does not function. Since the repair, my drivers side window has also stopped working.Camelback Volkswagen also reported that my brakes and rotors were in severe condition and needed immediate replacement. Due to my concerns about the quality of their work, I sought a second opinion from another mechanic. That mechanic confirmed that my brakes and rotors were in good condition and did not need replacement, raising concerns about dishonest or misleading service recommendations.Overall, I am deeply concerned about the poor workmanship, unprofessional repairs, and potentially deceptive practices. I am seeking accountability and resolution

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to respond to the complaint submitted by our customer, ************ ********* (Customer). The dealership acknowledges the Customer brought her ************************* Beetle into the dealership for service. After the Customer picked up the vehicle the dealership was advised by the Customer of damage to the vehicles dashboard, cupholder,and window switch.

  
  The Customer has an appointment for June 19, 2025, at 7:00 AM at the dealerships service department for the Service Director to inspect the vehicle and the Customers concerns. During the Customers meeting with the Service Director all the Customers concerns will be reviewed and addressed.The dealership previously agreed to replace the cupholder, which is on backorder, and the glue was a temporary repair until the new part arrives. The dealership is committed to working with the Customer.

  Customer Answer

  Date: 06/19/2025

  Regarding the repair of the damaged cup holder, I would like to clarify that at no point was I informed by the service department that the fix provided was temporary. There was no discussion about scheduling a follow-up appointment for a permanent repair, nor was I advised that additional work would be needed. I was led to believe the issue had been fully resolved. The fact that hot glue was used as a repair methodwithout my knowledge or consentdemonstrates a lack of transparency and professionalism.
  
  Additionally, I must address a serious concern involving brake and rotor recommendations. I was informed by Camelback Volkswagen that my brakes and rotors required immediate replacement due to being in severe condition. Due to prior negative experiences and growing mistrust, I sought a second opinion from a secondary business. Upon inspection, I was informed that my brakes were in good condition, with front brakes at 60% and rear brakes at 50% life remainingnowhere near needing immediate replacement.
  
  The secondary business strongly encouraged me to report this to the Better Business Bureau and further government reporting agencies as an example of deceptive and potentially fraudulent service recommendations. These actions are not only unethical, but they also put customers in a position where they may spend hundreds of dollars unnecessarily.
  Furthermore, this entire situation has been a major inconvenience, as I have been without my vehicle multiple times due to ongoing issues and repeated return visits for repairs that should have been handled properly the first time. 
  I am requesting that this complaint remain open and that appropriate accountability and investigation be preformed for consumer protection in the future. 
  

  

  Business Response

  Date: 06/26/2025

  We are happy with the case staying opened and are sure our customer will be pleased with the outcome when we complete the service on her vehicle. We have parts on order and will provide goodwill on repairs once those parts arrive. Some of the parts are not related to previous issues or concerns she has had but we will provide coverage as a goodwill gesture. We also will provide photos and measurements of the brake conditions today. We will go over these issues with the customer in person 6-21-22 when she picks up her vehicle. We are sure this well be an amicable solution to resolve the concerns she may have. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified pre-owned vehicle on February 27, 2025. At the time of purchase there were multiple chips in the windshield unknown to me, and I believe unknown to the dealership as well. When confronted with this problem the dealership first told me to make an insurance claim, which would be fraudulent since it occurred before my insurance took ownership of vehicle. They then wanted me to call the warranty company, they did sell me an incredibly expensive warranty that was supposed to cover everything. That claim would have been fraudulent for the same reason as the insurance claim. When confronted in person the dealership finally took accountability for the chips and promised to fill them. They told me they were unable to produce a schedule for when the repairs could be made but promised to contact me. They didnt reach out to me one time and havent even answered my calls or escalated the issue to management as I requested. I believe this company intentionally sold me a certified pre-owned vehicle with a damaged windshield and is now doing everything in their power to avoid spending a dollar to repair their own mistake.

  

  Business Response

  Date: 05/07/2025

  The General Sales Manager ***** **** will reach out to Mr. ******* again.  Mr. ******* has had previous appointments with us that he failed to show up for.  He also came in unannounced and demanded repair.  We do not have a windshield repair person on staff so we have to schedule a time and place for the repair.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/16/24, my car started acting strangely and when I arrived home and parked in my garage, fuel started pouring out of the right rear area. Note: If I had been parked close to a source of fire, this could have been disastrous. On 7/17/24, I had the car towed to a mechanic. They identified the issue as related to Recall 24V110. They advised me to take the car to a VW dealer.On 7/17/24, I took the car to Camelback VW. On 7/18/24, I received a call from ***********************, Service Advisor. He acknowledged the issue and also told me about another recommended repair. When I asked him how long they would have the car, he assured me it would be done within a reasonable amount of time. How long, he never had a straight answer. If you wish to see our message exchanges, I can provide them for more context. Fast forward to August 28 (41 days later!!!) and the car was finally ready for pick up. During this time, ***** was incommunicative, avoidant and rude. He made not a single proactive attempt to update me on the status of the car. I had to call and text repeatedly to get answers, and when I got a hold of him he gave me nothing. It got so bad I called the service manager at the dealership to get help, without a response. Finally, I called Volkswagen Corporate and filed a complaint to get help. (Case # ********) This did not result in any actions either. I was without transportation for 41 days and not a single attempt was made by Camelback VW to either provide me a loaner vehicle or to provide me assurance that they were doing their best to help me. NOT A SINGLE ATTEMPT! To get to work and just live my life, I had to borrow cars and use ***** I was lucky to have people in my life who could help, but it caused me and them a significant inconvenience during this time. I have been a VW customer for 10+ years. I have owned three VWs. I brought my vehicles to this dealer for 10+ years. I'm truly shocked by how poorly they treated me.

  

  Business Response

  Date: 09/06/2024

  At the time the customer dropped off the car the recall was not available for repair on the suction jet pump. They also had a failed fuel tank. We had to order a fuel tank due to the failure caused by the suction jet pump and the new tank includes the jet pump. The fuel tank was on national back order and not available. Volkswagen doesnt have provisions for loaners, and we don't carry many loaner units due to inventory restrictions.The recall came available at around the same time the tank came in and the tank has the updated recall jet pump in it. We had to be sure before we completed the recall so we reviewed that with VW. The customer was informed of this and the car was repaired and returned. The issue with time is due to parts availability from the manufacture and not the dealer. He will have to take his issue up with ******************************************************************** Director) will contact customer see if we can get VW to participate in some goodwill for this customer.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday March 11, 2024 Vehicle was purchased cash Tuesday March 12,2024 Air conditioner passengers side goes out. -contacted sales person immediately -was advised that I must have setting wrong Having previously owned the car I am very aware of the settings. I then scheduled soonest available service appointment Friday 3/15/24 Friday 3/15/2024 service appointment 1:40pm * 4hr round trip drive * Passenger air continues to not work -arrive at service desk 1:45 and check in Given a service representative that stated it must be a user error. Representative spent 5 minutes in my vehicle before stating its all physics and to give it time to work and warm up. Representative then left me in vehicle and walked back into delarship. While driving out of the service area a service worker knocked fairly hard on my back passenger window with his hand striking my car . I rolled down my window to ask what the matter was and he said usually people reverse hope you know your way out of here.Air continues to not work on passenger side..Saturday 3/16/2024 Passengers driver window will not roll up or down. -immediately contacted sales rep and sent video evidence of window not working.No response Sunday 3/17/2024 Im advised that I need to clean my window and due to dust and dirt the window wont openCar was supposedly detailed on Monday 3/11/2024 when picked up Monday 3/18/2024 car re-detailed Window and ac continue to not work Dealership continues to state its user error and downplay that anything at all is wrong with CPO car. Requested President/owner information and was advised to deal with sales rep only..

  

  Business Response

  Date: 03/19/2024

  *********************** the General Sales Manager has reached out to the customer to set up appointment to go over any and all issues.

  Customer Answer

  Date: 03/19/2024

  I do not feel comfortable taking my vehicle in to camelback Subaru  after I was dismissed and talked down to by staff on Friday 3/15. Again, it takes me 4 hours in total to get to and from this dealership. I have already made this trip 

  

  Business Response

  Date: 03/20/2024

  The unit is Certified.  It can be taken to any Subaru dealer.  

  Customer Answer

  Date: 03/21/2024

  How does that hold you guys accountable in any form ? 
  

  I would have to pay the new dealer to fix things you did not at time of inspectio.

   

  would be willing to compensate for those repairs ?  

  as well as time missed off work ?

  gas to commute 4hrs to you ? 
  

  I can get an estimate for labor and repairs 

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken to camelback Volkswagen to get an engine replacement that my extended warranty ordered. Engine was replaced and was told by Volkswagen that the vehicle was like new. After about a week the engine started overheating and had to be taken back. After diagnostics certain parts needed to be replaced that were causing the overheating of the new engine. After consulting another Volkswagen technician/mechanic not from the dealership he informed me that those certain parts had to have been replaced with the old engine. The old parts had been placed on the new engine. After talking to the service manager he stated that those old parts were not replaced because they were not covered by the warranty which should have been notified to me before finishing the whole job. A complaint was filed with Volkswagen Corporate *** in regards to this to try and find a solution. Corporate has not been able to give me a solution because the service department from camelback Volkswagen has yet to give corporate a diagnosis of what is wrong with the vehicle even though they already know. Corporate has been made aware of that as well by me. Also about a month ago the sales department gave me a call asking if I wanted to sell my vehicle stating that they knew its been in the service department since October ************************************************************************************************* buying it. I declined. Corporate was made aware of that at all but did not care. I can upload documentation during a later time. Need a couple days to gather

  

  Business Response

  Date: 03/18/2024

  Good morning,
  
   
  
  This car was sold to the customer used at ********************** ****** They took the motor apart to do a replacement with MPP and found out it had *** coverage towed it to us in pieces. We replaced the motor under the *** warranty coverage. The coverage is specific on replacements and doesnt include external parts. We do not have a way to know the previous condition of the car as it was towed in not running. After picking up the customer had an overheat issue with no faults and a slight coolant leak. We found signs of leaking from a failed water pump t-stat housing. That part is not covered under his MPP silver warranty also it is not covered under the *** warranty because there is no fault. We have spent a lot of time trying to get a fault to occur on the t-stat but due to it being a leak it will not fault. We have retested and the leak is intermittent currently the car is not overheating. However we did get an add-blue fault to occur which will be covered under *** warranty. Unfortunately for the customer the over heat issue is not covered if I do not have a fault to be able to cover it so they will have to pay if they want the water pump / t-stat replaced. There is not a way around this due to the overheating condition. VW is aware of this as well. We are quoting the customer the price on the water pump and t-stat only. The add blue will be covered. The customer will get updated with the newest information this morning.   
  
   
  
  *************************
  
  Service Director
  
  Camelback Volkswagen
  
  1499 e Camelback rd.
  
  ******* ** 858014
  
  ************ main
  
  ************ direct
  
  ******************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I dont have a Volkswagen anymore and I seem to get calls from you guys all the time about bringing my car in for a service. I was hoping you could get me off any call lists you have because Im tired of blocking numbers, you guys were great but I dont have a Volkswagen anymore so I would like to stop getting any calls about bringing it in. Thank you!

  

  Business Response

  Date: 01/22/2024

  I apologize for the calls.  It looks like the system had you name spelled incorrectly.  I have corrected this issue and taken your number and vin to the ** out of all marketing.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased my Atlas Launch edition August 2017. I decided to purchase the vehicle and purchased it from Camelback VW dealer in *******, ** May 26, 2021 ( a few months before my lease was up). At that time, I was offered a "Platinum extended warranty" for $995 for 4 years or 85K miles, whichever came first. November 1, 2023, I took my car to another VW dealer in Scottsdale for service.I tried to use this extended warranty for the services I was recommended to get.I wanted to know how much would be covered by my warranty.The person who was helping me at the ********* dealership told me that the warranty expired 3 months after I purchased it, which makes no sense to anyone.No one would ever pay 1K for a 3-month warranty!We suspected it must have been a clerical error. I was then directed to speak to the Camelback VW *************) where I leased and purchased the vehicle.I started with the Finance Manager *************************** and then spoke to the warranty person ******. She told me that Camelback VW is under "new ownership" since I purchased the car and warranty and that they could not make this situation right and either fix the expiration date to be 5/26/25 or 85K like I was told or refund my $995. She also agreed that this is not ok and fraudulent and suggested I call VW Drive easy directly at ************. I have spoken to several people at drive easy since 11/16/23.I have sat on hold for hours.I have given all this information including my email with no response or resolution. I have been given names and numbers of employees that don't even exist at your company anymore. Please do the right thing and give me my $995 back.This is fraud and everyone knows it. Thank you in advance for correcting this situation,*********************

  

  Business Response

  Date: 12/20/2023

  We are sorry for the inconvenience. The Manager that sold you the warranty was let go awhile back. We will be issuing a full refund and get it in the mail to you.

  Thank you,

  ***********************

   

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec '22 purchased a used vehicle. It broke down with in a week. $700 in repairs at a dealership. Attempted to contact my sales rep for warranty info, received no answer. "We owe" items were not ordered until I showed up at the dealership, a month later! After receiving no call back from the sales manager. While there, sales tried to get me in higher payment, less options, not comparable vehicle. Call the parts department, 2 weeks later, they said parts have been in for "days". No call from anyone to let me know. Noticed oil spots on my driveway, sales manager said I would have to schedule it with the service department. Just shrugged me off. No loaner could be provided during the repairs. Sept 1st '23 made an online appointment to drop off my vehicle. Service said I should not have been able to make it online they can't look at my truck for another week. No loaner again, can't use my MPP because the vehicle has to be looked at 1st. 8 days later I'm informed it has to go to a **** dealership, they can't do the repairs. 10 days later I get a quote from ****. I select what I want fixed and the rep said they can do it at their dealership. My rep said they are picking it up and will be available next week. My rep is gone and nobody is responsible for his work load. Come to find out truck has not been picked up!! The service director calls me back (I have called once before and no call back) said he can finally get me a loaner 4 weeks later! I don't need it now. ***** still takes another 2 weeks after getting the ** involved. Upon pick up there is oil all over the vehicle. It was supposed to be detailed so it should be immaculate. NOT!. I take photos, drive it and find that the steering wheel is not centered after an alignment. Service director said he drove it and didn't notice an issues. Email the ** again no response. This seems to be a reoccurring theme with this dealer. Horrendous customer service, no accountability and worse customer expectation. Waste of time!

  

  Business Response

  Date: 10/20/2023

  I have reached out to the customer and offered a good will payment of $300.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to register a formal complaint against Camelback Volkswagen, located in *******, *******. My concern revolves around my 2018 Volkswagen Tiguan SEL which has faced persistent issues of excessive oil consumption and engine faults that were initially reported while under warranty.In 2021, I began experiencing unusual oil consumption with my vehicle. I promptly reported this issue to Camelback Volkswagen. Despite multiple visits and a 600-mile oil check conducted by their service team, they failed to identify any problems and insisted that my vehicle was operating within normal parameters.In January 2023, my vehicle displayed a P0411 code, a significant engine fault. I trusted Camelback Volkswagen once again to address the issue, despite my past experiences. A significant amount of money and time were expended on the repair, only for the check engine light to remain on. They then recommended a fuel injection service, which also failed to resolve the issue.By May 2023, this persisting issue led to my vehicle failing its emissions inspection. The significant financial burden placed on me by previous failed repairs at Camelback Volkswagen made it impossible for me to afford additional dealership services. As a result, I utilized the ****************'s emissions-related repair program and took my vehicle to "**************" in *****.At "**************", a Volkswagen certified technician discovered that the problems with my vehicle were due to a faulty computer and a damaged cylinder head, which were directly linked to the initial oil consumption issue. The required repair for these issues is estimated to be $3,000.I believe that Camelback Volkswagen has exhibited a lack of responsibility and professional due diligence in this matter. Despite multiple opportunities, they failed to correctly diagnose and rectify a critical issue that was initially reported while under warranty.I have attached the work order from "**************" for reference.

  

  Business Response

  Date: 06/15/2023

  Good morning,
  
  The following customer had their car here in February of 2023 at ******* miles for a check engine light that we verified faults for repairs and performed customer authorized repairs. The care did not return to us for any further testing after that repair. The customer receipt shows the customer currently has ******* miles and had traveled ****** miles after our repairs in February of this year. The repair warranty for this repair is twelve months or ****** miles whichever occurs first per VW part warranty. The customer has exceeded that limit by ***** miles. Previous to that the customer had a concern for a battery that was replaced by VW under a one-time goodwill gesture. Going further back the customer had a check engine light that was repaired in July of 2021 at ****** covered by VW warranty and fixed per VW required processes. There are no further warranties on this vehicle due to the excessive mileage on the vehicle. Vehicles with this type of mileage require repairs and are commonly known to cost more to repair. Understanding the mechanical limits of parts and repairs required under normal wear and tear this vehicle has been used excessively and possibly for business use which could cause the customer to have more financial responsibility related to failures,maintenance and repairs. Feel free to reach out to our team if you have any further questions or documentation needed.  
  
  Thank you,    
  
  *************************
  Camelback Volkswagen
  1499 e Camelback rd.
  ******* ** 858014
  ************ main
  ************ direct
  ******************

  Customer Answer

  Date: 06/15/2023

  The dealership's emphasis on the high mileage and presumed excessive use of my vehicle, including its utilization for business, doesn't take into account the timeline and nature of the issues. While I acknowledge that high mileage can contribute to vehicle wear and tear, it's paramount to remember that the initial oil consumption issue surfaced in 2021 during the warranty period, and when the mileage was significantly lower.
  
  
  In February 2023, I brought my vehicle, at ******* miles, to the dealership due to a P0411 check engine light. Despite servicing, the same code appeared within days, signifying the persistent, unresolved issue. The oil consumption issue from 2021 and this P0411 code are interconnected - the former leading to the latter.
  
  
  Their response mainly revolves around the repair warranty from February 2023. This sidesteps the key point - the ******* of these issues, reported during the warranty period, was not accurately diagnosed or remedied.
  
  
  Although high-mileage vehicles might need more repairs, the problem at hand originated from a longstanding, inadequately addressed issue from the warranty period, not from regular wear and tear or high mileage.
  
  
  Therefore, I ask the BBB to take these factors into consideration when assessing Camelback Volkswagen's rebuttal. A fair resolution would be for Camelback Volkswagen to cover the repair costs directly linked to the initially reported and overlooked issue from the warranty period.

  

  Business Response

  Date: 06/19/2023

  As we stated before the following customer had their car here in February of 2023 at ******* miles for a check engine light that we verified faults for repairs and performed customer authorized repairs. According to this complaint the vehicle's check engine light reappeared within days of this service but the customer did not return to us for any further testing after that repair.

  The customer receipt shows the customer currently has ******* miles and had traveled ****** miles after our repairs in February of this year. The repair warranty for this repair is twelve months or ****** miles whichever occurs first per VW part warranty. The customer has exceeded that limit by ***** miles. ***** are no further warranties on this vehicle due to the excessive mileage on the vehicle.

   

  Thank you,

   

  Customer Answer

  Date: 06/22/2023

  I do not accept this response. ***** already established that his dealership wont take responsibility for failing to figure out the issue in the first place. I am well aware that theres nothing the dealership can do.