Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Auto Parts

Concept Z Performance, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromIan Z

    Date: 07/02/2025

    1 star
    This company does not stand behind their products. I bought a slave cylinder delete kit for my 370Z that was manufactured by this company through a local speed shop in my area. After only 18,000 miles, the clutch pedal began to feel snatchy and the engagement was inconsistent. I took it back to the speed shop and they told me that the issue comes from poor finish of the metal that some of the interior components are made of. I reached out to Concept Z, and while they did agree to warranty the parts, they refused to warranty the labor (which is only necessary because their product was defective and needs to be replaced). They refused, citing their company policy which might technically be legal, but is incredibly unethical to say the least. The representative I interacted with openly admitted that this company is aware of the problem, so I don't see how they can sell these kits in good faith without being willing to make exceptions in cases like mine. Do not do business with this company. If they treated me like this, they could do the same to you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.