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Business Profile

Metal Art

Modfire, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Art.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for a cover for Solfire fire pit from the owner in person at the ************ modernism show in Feb 2024. Cover was never received. Contacted owner repeatedly by phone and e-mail. Was first told they were making a run of orders and it would be delivered following week, then told they were not making them anymore. Received an e-mail indicating order had been canceled and refund issued, but refund was never received. Confronted owner at Modernism show this past February (1 year later), and he said he would Venmo me payment. Now end of May and refund still not received and inquiries going unanswered.

  • Initial Complaint

    Date:03/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a fireplace 4 months ago. The business claims a 4-6 week delivery time frame. I've contacted them several times and am always told "it's coming next week". At this point they've dragged the order out so long I can't even dispute the transaction. Now they won't respond to me at all. This business should be avoided.

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two fire pits from Modfire in February and I still dont have them. The owner refuses to get in touch with me despite my complaints and refuses to give me a refund.

  • Initial Complaint

    Date:06/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06-01-2022 We ordered and paid for an Astrofire firepit from Modfire. We did not choose the color we wanted until our construction was complete which was this spring. We contacted Modfire on 04-22-2024 with the color we chose, and they told us we should receive our firepit in four to six weeks. This would have been between 05-20-24 and 06-03-24. We have attempted to contact Modfire to see when our firepit was shipped and to obtain a tracking number. We have left numerous messages, and they are not returning our calls.

  • Initial Complaint

    Date:06/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a modfire fire pit on January 13th, 2024. I paid $199 for shipping as part of the original transaction. I received a letter from the shipping company that says the shipper didn't pay for the freight charges and now I am being charged $311 for the shipping fees. The seller is not responding to my emails to get an explanation of when they will pay the charges.

  • Initial Complaint

    Date:06/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Potential fraudulent activity - several unpaid freight invoices, but when his customers were contacted for payment, we were told that they had already paid Modfire for shipping charges. Reason to believe company is fraudulently representing invoices will be paid and charging their clients for the service, then pocketing the money and not paying for the shipping. Very unethical.

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a firepit cover for my firepit in December 2021. I have been trying to get it delivered since then. I have been told repeatedly by the business that it will ship. Nothing has shipped. I have contacted the owner by email. No response. I have been strung along continuously for years, and it is finally clear that they took my money and never intended to provide anything. Reading on this website how many other people have had the same thing done to them, I have serious doubts that this is even a legitimate business.

  • Initial Complaint

    Date:05/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller sent a poor product and also didn't send a part of the order, said they would replace and also issue a check for a refund on the part of the order that wasn't sent, have repeatedly tried to follow-up but have not gotten any response.

  • Initial Complaint

    Date:03/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered SolFire fireplace and Modfire fireplace cover and remitted payment of $1774.00 on 9/22/2022 . Can produce multiple emails reaching out to manufacturer about status of order. Either I get a delivery date that comes and goes with no product delivered or I get no response at all. The owners name is *******************************.

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fit pit with a cover in June 2022, for $1385. The order was delayed and the business continually lied about the status of the order, for several weeks in a row. I had to contact the owner MULTIPLE times months after the order to finally get it partially shipped in November 2022. I received the firepit but not the cover that I ordered along with it ($350 USD). I was told the cover would ship mid-December. It is now February 2023 and the business is ignoring my attempts to contact them regarding the second half of my order.

Modfire, LLC is NOT a BBB Accredited Business.

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