Reviews
This profile includes reviews for Sonora Quest Laboratories LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 76 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDennis H
Date: 08/30/2023
1 starI have been fighting their billing department for months now over bills I have already paid. Their billing department keeps telling me they fixed it, and then I get another past due notice in the mail. I have to keep calling them to get this corrected, yet they seem unable to fix it on their end. It's bad enough having to deal with cancer, but then to get past due notices from them month after month on bills I have already paid is a bit much.
Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromLynn V
Date: 08/25/2023
4 starsNever on time. Arrived 12 minutes before appointment, was seen at 12:25 appointment was at 12:00. Why can't they stick to their appointment times? Walkin's are just that, walk ins. I should not have to wait when I have an appointment. I don't complain usually but why can't they abide by there appointment schedule. Does not seem fair to the regulars.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Sonora Quest Laboratories LLC
Date: 08/31/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromMelissa S
Date: 06/19/2023
1 starAWFUL and I will go to ANY lab but them from now on. I was sent to collections for a 2019 DOS that I NEVER received a bill for. My invoice, my results, I can't see ANY OF IT on their "portal" and I can't even verify on my insurance. I NEVER received a bill. They could even see that I had paid bills invoiced AFTER this one. I paid what I apparently owed, but I believe this is fraud.Sonora Quest Laboratories LLC
Date: 06/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you.Review fromMiranda O
Date: 06/15/2023
1 starSent me a bill with two weeks to pay for $300 for blood work that was supposedly done 14 months ago. This company is not legitimately run. Do not trust them.Sonora Quest Laboratories LLC
Date: 06/26/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you.Review fromMark C
Date: 05/27/2023
1 starI got double billed for blood work I had done at my doctor's ****** never even saw these people then received a bill for more blood work double billing is what this is called. When I contacted them they were very rude told me I needed to contact the doctor's ****** I had to send them copies of payment and that still wasn't good enough they even hung up on me very rude do not use these people.Sonora Quest Laboratories LLC
Date: 06/01/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients’ expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that may be needed. A member of our team may reach out to you direct for additional information. Thank you.Review fromJudy H
Date: 05/25/2023
5 starsMy husband and I both had blood work done by ******** (S3Q ) at Sonora Quest Lab Located at Optum at ************************************** in ********. ******** did an excellent job. Totally Painless ! She was very nice and I would highly recommend ********************************Review fromMelissa S
Date: 05/24/2023
2 starsI paid over $400 in copays. They sent some of these to collections and said they never received any payments. I got all of the cashed check images and sent them in. They claimed that they were applied to old bills and when I asked which bills they said they didnt know because it wasnt showing on their end. They did not note that I had called in either . I finally called in and recorded it and let them know that I was recording the conversation. Everyone needs to Record your conversation with their billing department to use as proofSonora Quest Laboratories LLC
Date: 06/01/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients’ expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that may be needed. A member of our team may reach out to you direct for additional information. Thank you.Review fromFran E
Date: 05/02/2023
1 starTheir billing representatives are the worst! I ordered my own lab tests online because it was needed for my schools program and while I was making my payment the website had a glitch and said there was an error. It didnt even say that the payment was confirmed. So I went ahead and started another order of the same tests, this time the payment was successful and it showed me a payment confirmation page. However, when I checked my bank account it said that I was still charged for the first one even though the website said it was unsuccessful??!! Called the billing person immediately and the lady spoke like she wasnt getting paid to do that job, however she still said shell request for a refund. Couple days passed and I saw that the charge already posted on my account so I called again to ask for help over what happened. And yall when I thought the first lady was already rude, this second one is way worst ?? she was a total b*tch and kept cutting me off while I was explaining. She didnt even bother helping me and then said what the ****, cant find your name then hung up on me :)) this effin place is a joke. Cant believe I was charged $169 TWICE and I couldnt even get someone to help me. Yall need to get your acts together!!!Sonora Quest Laboratories LLC
Date: 05/03/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromJill C
Date: 04/18/2023
1 starI spoke to ***** yesterday to gain access to my minor child's test results. I had submitted and been denied the request twice and was told to call a phone number to figure it out. ***** told me I had to just keep trying online, although that conflicts with the email I received. ***** keep interrupting me and talking over me saying there was absolutely nothing she could do over the phone to ***** me access to my child's results. When I questioned her why she said because it would take her time and she had other things to do. I requested to speak to another employee who could help me, maybe a supervisor, and she said she was the only person I could talk to. She was the rudest customer service representative that I have ever spoken to in my life. She acted like I was completely inconveniencing her by following the email directions and asking her to do her job. I called again today and spoke to a gentlemen who was able to sort out my problem within 15 minutes. He did, however, tell me he had a cold and was trying not to really work today or be on the phone very much. I am completely baffled about these people you are employing. They seem to not be sure about their job. If they are on the payroll I don't see any problem with them helping me. I wasn't demanding anything immediately or anything over the top. I was simply following the email directions which said to call a certain phone number, press option 3, and request that the test results be allowed to be viewed.Sonora Quest Laboratories LLC
Date: 05/03/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank youReview fromDARRAL B
Date: 03/16/2023
1 starI had a 10:30 am appointment, and.they.kept calling walkins.before me. The front desk person was rudeSonora Quest Laboratories LLC
Date: 03/24/2023
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you direct for additional information. Thank you
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.