Reviews
This profile includes reviews for Sonora Quest Laboratories LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 76 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJordan S
Date: 08/12/2024
1 starFor God's Sake, please answer these phone lines you have and don't make people wait forever!!!And your phone agents are RUDE!Ridiculous and unacceptable!Review fromShannon M
Date: 08/05/2024
1 starI am so unhappy with Sonora Quest. According to my doctor's ****** they refused to resubmit my claim which led to me paying close to $2000 worth of surprise billing, a year and a half of headaches, and the delay of an autoimmune diagnosis because I was terrified to seek medical care after this. I was also in the appeal process of this bill and they sent me to collections, which hurt my near perfect credit score. The lack of transparency in the medical companies is absurd and it screws over the consumer. It is ridiculous to place responsibility on the consumer to find if something is covered (which in my case it was supposed to be). Highly displeased. I'll be reaching out to our politicians to make some change. This has happened to way too many of us.
Sonora Quest Laboratories LLC
Date: 08/06/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromFarideh M
Date: 08/01/2024
5 starsFor **** and her assistant ****** in the ******** area Noth **********. She is amazing. I have a horrible veins. Sometimes expert poke me 2, 3 times.**** gets it in one poke and so smooth. Love you **** and thank you. You are the best :) FariSonora Quest Laboratories LLC
Date: 08/02/2024
Sonora Quest Laboratories would like to thank you for your time in submitting this review. This feedback will be forwarded to the respective department/leader.Review fromTravis B
Date: 07/27/2024
5 starsI had to drive 18 miles to a lab for a UA today the address was an old building to say the least I was irritated. I dropped in no appointment at lunch time and Codi at the ****** location was the most pleasant and efficient person I have ever dealt with. I regret asking her to dinner because she was so easy to deal with and helpful. I never write reviews but she stood out so much I felt like she deserved it.Sonora Quest Laboratories LLC
Date: 07/29/2024
Sonora Quest Laboratories would like to thank you for your time in submitting this review. This feedback will be forwarded to the respective department/leader.Review fromHarold H
Date: 07/26/2024
1 starThe customer service is absolutely horrible at two locations in *******. They run this company as a jail rather than a laboratory. I waited for an hour and then was told that their system was down without any apology. They are rude with a terrible disposition. Do not go there.Sonora Quest Laboratories LLC
Date: 07/26/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromBarbara E
Date: 07/10/2024
1 starSonora Quest ( both Sites) in ***************. Are a joke! The staff are not professional, do not listen/ help patients with their concerns. Computers do not work, so pts do not get on the list and sit for hours.As a health care professional I am appalled at how they are allowed to treat people: patients. Something needs to be done!!Sonora Quest Laboratories LLC
Date: 07/11/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromRobert S
Date: 06/28/2024
1 starIve been having billing issues with Sonora Quest Lab since 2022. I, myself, will receive my billing statements within 30 days of service with no issues. However, my spouse will receive her billing statements 3 to 6 months later with threats of debt collection. The billing statements for my spouse arrive at our home address in one envelope with months of billing statements inside. The postmark is less than 5 days, so its not a **** or address issue. Weve called and emailed several different billing reps within Sonora Quest, and they have told us our address was incorrect or this is the way our billing is or update your address with your doctors office or its appears to be an issue with your local ****. In June 2024, we again received one envelope via ****, post marked 5 days, with 4 billing statements dating back to March, April and May, and threats of collections. We have never received any other billing statements, calls or emails that we had a balance due of over $400. I went on the billing website for Sonora Quest and paid $221, there was no balance for $428. Two days later, we received a letter from a debt collection agency, via Sonora Quest, for $13. Note, we never received a bill for $13. I called and the debt collection agency stated they received the request for collection due to our address being incorrect or not existing. This is harassment and no matter how many times I explain it to them, they continue to send my spouses billing statements 3-6 months late with threats of collections. Since Jan 2024, after Sonora Quest has billed our insurance, weve paid over $1100 out of pocket. My spouse receives a 5 min visit at a pain management facility and urine testing every month, thats it. So when we receive statements of $330, $221, $428 6 months later, you can imagine the questions we have.Sonora Quest Laboratories LLC
Date: 07/01/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromDena M
Date: 06/25/2024
1 starI used the ********** site for my lab draw several things happened to escalate to the team lead ***** actually raising his voice(yelling) and demanding that I delete a picture of my testing orders that I took just in case I had to come back due to improper collection or QNS if the tubes. The key here is my orders and my tubes. Definitely ***** needs a retraining course in how to and not to communicate with patients. I will never use sql service centers if this is anything to go by. There are many other labs in the valley I suggest you use them.Sonora Quest Laboratories LLC
Date: 06/26/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromkay j
Date: 06/13/2024
1 starSonora Quest is NOT a good place to get services from. I have gone there for a year and suddenly yesterday they give me a bill from 2010-2012, when I was a CHILD. My mom passed away and couldn't pay it. And had me contact a collections agency to make payments. Well guess what, the medical costs expired after 6 years. They could not find the bill at all. This company is clearly after money and they will do whatever they can do get it. Also, The rude receptionists said to me: "We need to see effort in paying this bill or we will deny services". I'm going elsewhere from now on. Goodbye Sonora Quest.Sonora Quest Laboratories LLC
Date: 06/14/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.Review fromMark L
Date: 06/08/2024
1 starSonora Quest website is the WORST WEBSITE I HAVE EVER USED. THEY INVALIDATE YOUR PASSWORD AND FORCE YOU TO RESET THEN THE WEBSITE DEMANDS UNREASONABLE REQUESTS AND WONT ALLOW YOU TO RESET. i don't have as much trouble with financial institutions.Sonora Quest Laboratories LLC
Date: 06/10/2024
We appreciate the opportunity to review this matter and research your concern. Sonora Quest Laboratories would like to thank you and other patients who take the time to communicate the unsatisfactory aspects of their interaction with our laboratory as it helps us improve the areas of our business process that have not met our patients expectations. This feedback will be forwarded to the respective department so they can determine the best course of action and/or additional education that *** be needed. A member of our team *** reach out to you directly for additional information. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.