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Business Profile

Management Training

Certification Academy
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BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Certification Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Thank you for your response.  I can appreciate that it may take some effort to reschedule my co-workers and I for a different class.  However, it has been 3 months since our class, and what content we absorbed from it is fading.  We would like to take the certification test that this course is designed to prepare you for.  What is the issue you are facing with scheduling us for a virtual class?  

      In response to your claim that we speak weekly, I agree that we have spoken many times about this, although I don't believe it's been weekly.  Part of my frustration lies in the fact that I have been told that we will receive a resolution or response on specific days, and this does not happen.  For example, in an email from Certification Academy on March 26th, I was told that we would have a resolution in place by the end of the following week, which would have been April 4th, but as of April 15th, I had not heard from anyone.  When I reached out, I was told that they were still working on it.  Also, when I called the CA headquarters on Friday, May 9th, I reached an agent who told me that I would be contacted on Monday, May 12th.  I even emailed the agent on the 12th saying I was looking forward to hearing from someone that day as a reminder, but did not receive any communication.  I sent a follow up email to the agent on Tuesday, May 13th asking for an update, and I have not received any response since (it is May 30th), so I decided to try to get some help from the BBB.  I don't mean to be antagonistic in any way, and am just looking for a timely resolution to this situation. Thank you. 

      (virtual this time) that we could enroll in at no additional cost. I have contacted them multiple times, and have been told that they are still working on it. They keep promising to get back to me with a solution, providing me with dates that they will respond by, and they have not contacted me by any of those dates. I keep having to follow up with them, and now I am not getting any response at all. My coworkers and I have gone from just being dissatisfied with the class, to being extremely frustrated with the entire company. I would like assistance from the BBB with this matter. Thank you.

      Business Response

      Date: 05/29/2025

      After reviewing our files we show that this is still being worked on between our team and the customer. We show a call between our representatives and the customer once every week since April 30th and have recordings of those as well. While we understand the customer may be frustrated with the time, this is a group of students and our team is doing their best to plan and provide a class that will meet their satisfaction. 

      Business Response

      Date: 06/02/2025

      We are willing to work with the customer and their team to reschedule their course per our policy and procedures. Our team is remaining in contact with them and we will do everything we can to get them into class. 

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not accept this response from this company. acticed great patience during this time will no resolve. This is why I am reaching out to the BBB now on this matter. Mr. *******

      Business Response

      Date: 05/07/2025

      While we understand the answer is not what the customer is hoping for, it is our policy. We are willing to work with the customer to move towards a resolution and get them certified but we are also required to follow our policies. 

      Business Response

      Date: 05/09/2025

      As previously stated, a full refund is not available per our policy. We are willing to work with the customer to find an alternative solution and assist them in reaching their certification goals.

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not contacted for resolution. There have been no attempts to get in contact with me regarding this. 

      Business Response

      Date: 03/31/2025

      This issue is being resolved with the customer directly. Resolution should be completed within 2 business days.

      Business Response

      Date: 04/10/2025

      We have completed the payment of the exam voucher for the customer as of this response as we were awaiting additional information from the customer regarding their confirmation of membership. This matter is closed and the customer has been notified. 

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2024 I was laid off from the company that wanted me to get my PMP. Because of this, I contacted Certification Academy (**) and requesting to cancel my upcoming class and to request a refund of my deposit (~$1200). A CA representative reached out to me and said that they could not give me a reimbursement for the full amount and that I had to attend the course. They stated that they would reimburse me $400 and I agreed to attend a sooner class (which I did). The class itself was not worth the money, but that is not my complaint. It is now Feb 24, 2025, and I still have not received my reimbursement of $400. After countless emails (I have them all) and phone calls all I get are apologies and that they are working on it. Never once in the 5 months that this has been dragging out, have they contacted me with an update. I have had to make all inquiries and then wait for a standard response of "sorry....". At the very least, I am asking for help in getting my reimbursement of $400. That said, if this was my business, I would give a full reimbursement of the money I spent. Please let me know what else is needed to address this matter. Thank you for your help.

      Business Response

      Date: 03/13/2025

      $400 Reimbursement has been processed and should show in the customers account within 2-3 business days.

    • Initial Complaint

      Date:02/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT ENGAGE WITH THESE PEOPLE!!! June 13, 2024 I paid $1596 for a CompTIA Security + online course for the week of June 24th 2024. Course materials were to be mailed to you a few days before the course begins. I never received them. When I reached out, I was told that there was a technical problem with the course. I was offered a $200 partial refund if I would change my course date to July 22nd. I agreed. The refund never showed up. So, rinse and repeat. The exact same scenario occurred again. This time I was told the instructor was sick and they asked me to take the course in Sept. Which, I was not agreeable to. I asked for a full refund, and they agreed. On July 6th and 24th they send me a link to their refund payment processing partner ***** for the $200 and then the full $1596 refund. I supply my banking info for ***. Of course, the refund never showed up in my account. I emailed and called CA for a refund status. Spoke with **** S and she tells me. Its in the queue processing. It should be 3 business days until it hits my account. I received $0. At this point I requested that they escalate my issue and to just send me a paper check. This is where the ghosting starts. After multiple unanswered calls and emails, I finally get the one and only callback from CA. On Oct 11th, someone named ***** reached out via VM and email to tell me that my refund will be processed in 3 business days. Thats the last I heard from her, and she was never available when called. I received $0. December 4th, I reach out to ***** on my own to see what the problem is with my refund. I give them all my info. They tell me that there isnt and never has been any refund submitted for me by CA. Furthermore, they only process payments between businesses (B2B- C2C). NOT individuals. There is no ****************** behind my name. This tells me they are ignorant of their own business practices, or they do it fraudulently, knowing that it goes nowhere and wont be processed. No excuse for it.

      Business Response

      Date: 02/27/2025

      We are in direct communication with the customer to try and resolve the issue. 

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