Complaints

This profile includes complaints for CASH 1's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CASH 1 has 26 locations, listed below.

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• 

  CASH 1

  725 E Covey Ln Ste 170 Phoenix, AZ 85024-5645

  
• 

  CASH 1

  549 W Thomas Rd Phoenix, AZ 85013-4211

  
• 

  CASH 1

  4735 E. Southern Ave Phoenix, AZ 85042

  
• 

  CASH 1

  4355 E University Dr Ste 111 Mesa, AZ 85205

  
• 

  Cash 1, LLC

  5890 S Virginia St Reno, NV 89502-6037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan with them. Then I could not get into the app to see balance etc. And it never worked. They called said it was fixed but still not working. They have ignored me repeatedly. My debit card is lost and I have no way to report a new form of payment. Since the app does not work no website available. Then they sent me an email stating that my ***** payment always ***** to principle and the rest to interest. Thats got to be illegal. That is 80% to interest.

  

  Business Response

  Date: 06/30/2023

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ************************** complaint in order to protect ************************** privacy in accordance with the law. We take customer complaints seriously and strive for perfection in everything we do.

   

  With that said, we regret that we have been unable to reach ********************** to further discuss her concerns. We will continue to do everything we can to exceed ************************** expectations and we invite her to contact us at ***************************************** to discuss her complaint further and to find a resolution.

   

   

  Best Regards,

   

  

   

  *****************

  Compliance Officer * CASH 1

  **************************************************************************************************

  Office: **************

  *********************************

   

  Customer Answer

  Date: 07/07/2023

  I have used this email and it does not allow for me a response.  I can not log in to see my account even after they said it was fixed.  I have nothing that shows what I have paid, what I owe, and how my balance is being handled.  Also, I never received communication in regards to the payments that I make and only $12.00 goes to the principal while ***** goes to interest.  That can not be correct.  That has to be illegal.  But as I said no one has emailed me or sent me a link to actually view my account. The app was supposed to be fixed it is still not allowing me in.  

  

  Business Response

  Date: 07/14/2023

  We would like nothing other than to resolve Ms. ********** dispute. But, ********************** has not reached out to us to discuss her dispute by phone. She has emailed us, but only to add to her initial complaint. We appreciate the BBB for trying to help, but we feel powerless here. Its very difficult to resolve disputes over the BBB public forum because we are unable to respond to the specifics relating to the customers account due to privacy laws. We take customer complaints seriously and strive for perfection in everything we do. But, if we cant discuss the dispute directly with **********************, there is little we can do to reach a resolution.We ask that ********************** call us so we may assist her. 

  Customer Answer

  Date: 07/26/2023

  At this point it is clear that the Cash1 company does not understand anything. I will not SPEAK BY PHONE as I have done this prior and it did nothing at all. Either they email me in writing or send me a resolution letter. I have repaid what I borrowed which was ******. I do not want to send money to them with interest that will be held for a year then given to me. I have alerted my bank and if they attempt to remove one more dime from my account the bank will pursue fraud.  ************ feels I have to call them when clearly they have a reputation of lying. I have the right for all communication to be in writing. So no. I will not be speaking on the phone. Send me written communication as to why I should pay you money I have not borrowed and pay you interest. Thats it

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan with cash 1 in 2022 and refinanced this year in Jan 2023. Ive been trying to pay this off for along time but my balance doesnt seem to go down very much because everyday it accrues $7 ($50 every week)along with late fees. I was told that the majority of my payments ($122 every 2 wks) goes to the interest I believe he said it was $50. So basically $22 goes towards my balance. I called today to get an explanation and asked if there was anything they can do to help me out. He said there was nothing he can do and just advised me to pay a larger amount so loan gets paid faster but I dont see that happening at this moment (having a hard time right now with catching up on other bills) I got the loans to get into my apartment because I had nowhere to live. All I want to do is get this loan paid off but its hard when only $22 gets paid towards my balance. I need some kind of help. Why do they charge $7 everyday and why is the interest so darn high its ridiculous and impossible.

  

  Business Response

  Date: 06/21/2023

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ********** complaint in order to protect her privacy in accordance with the law. With that said, we are happy to report that we have spoken with ********************* and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.

  Customer Answer

  Date: 06/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message from them stating that I have $429 in credit available to withdraw and the text directed me to the app, but when I went to the app I was told I have 0 credits available. I called the store to ask what's going on? I was first told that I have O credit available, then was told that I have $429 available and then I was told that my attempt to withdraw my available credit was blocked by them and will be unblocked. I was then told to go back to the app, and try again, because they've fixed the issue. I tried again and was rejected. So I don't trust this company anymore, I will try my hardest to pay off this loan and encourage people not to used them at all.

  

  Business Response

  Date: 06/16/2023

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Mr. ********* complaint in order to protect Mr. ********* privacy in accordance with the law. With that said, we regret that we were unable to address his concerns to his satisfaction. We will continue to do everything we can to exceed Mr. ********* expectations and we invite him to contact us at ***************************************** to discuss his complaint further and to find a resolution.

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I refinanced my loan with cash 1 in ******* **, I was set up for biweekly payments of $112, between then and now I have made 6 payments, 5 payments of $120 and 1 payment of 250 and every ***** went to interest. I spoke with the manager there and she stated we knew you were behind a payment but we didnt have to tell you so I pleaded with her to help me with a resolution and she stated were not going to help you. Ive paid $850 strait to interest and not one person at the store informed me, they send receipts out in text but I thought everything was ok so I didnt thing to check. Is this negligence?

  

  Business Response

  Date: 06/15/2023

  Please see our company response below.
  
  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ****************** complaint in order to protect ****************** privacy in accordance with the law. With that said, we respectfully disagree with ****************** recount of conversations with our personnel. But, we regret that we were unable to address his concerns to his satisfaction. We will continue to do everything we can to exceed ****************** expectations.
  
  At CASH 1, we make every effort to keep our customers up to date with their accounts. To ensure our customers are well informed, we send emails and texts bi-weekly with account details, including payments, new advances, balance information, and so on. Also, when customers fall past due, we reach out by phone. Furthermore, we have a mobile app with direct access to account details. But, when customers complain, we take that personally, and strive to make improvements to our systems and processes to improve our customer experience.  We regret that we failed *******************
  
  At this time, ****************** has closed his account with ********************, we therefore consider this matter closed.
  

  *****************
  Compliance Officer * CASH 1 
  
   
  
   
  
  

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a registration loan 1year ago for $700 to date I have a balance of $800. I notice that they apply little to none of my bi-weekly payments towards my principle balance all goes to in interest and fees. At this rate I will never payoff this loan. I have asked for an explanation but can never get a straight answer.

  

  Business Response

  Date: 05/30/2023

  We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be
  resolved. We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Cash 1, LLC. On April ******, a summons was given to me. Received numerous calls, texts, voicemails, and email telling me to settle this account before going to court. Today, April 17, 2023, I called to have the debt settled as determined by default account from the court documents to be $1645.96. I was threatened that I had to pay another amount totaling $2099.40. I asked to speak with the supervisor or a legal department supervisor to escalate the information regarding the correct amount due and she wanted me to disregard the documents. I was denied access to speak with a supervisor. The representative ************ in the legal department that I was speaking to denied me access to her supervisor or a manager in the lethal department. When I asked for the complaint officer information, she again denied me access and said Brain will call you back. She became belligerent and stated you can file a complaint against me. I responded this is not personal. According to her, ***** is her supervisor and the complainant officer for the legal department.

  

  Business Response

  Date: 06/01/2023

  CASH 1 has completed a thorough investigation of this matter by reviewing our system records and speaking with the individual employees who are familiar with the account. The amount listed in the Court Complaint against ********************** does not include court costs.  That is why the current balance owing is higher than the amount listed in the Complaint.  We regret that our representative was unsuccessful in her attempt to explain that to ********************** during their phone call on April 17, 2023.  We also regret that our Department Manager was unavailable to assist ********************* during that call, as he was not in the office on that date.  However, upon his return, he promptly called ********************** but was unsuccessful in reaching her. Additionally, he has made several additional contact attempts since his return, both by phone and email without a response from ***********************
  We are eager to speak with ********************** to discuss her complaint and to find a resolution, including a discount against the amount owing.  Were also happy to provide an accounting of her account history.

• Initial Complaint

  Date:04/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan and need a copy of my original contract to be emailed to me. I am not understanding why they have not done so.I also am concerned that I am not able to see the payment schedule on their app.

  

  Business Response

  Date: 05/09/2023

  CASH 1 provides our customers copies of their loan agreement by email at the time of funding. If in-store, customers may also elect to receive a printed copy.  Our system records confirm the initial agreement was sent to ************ on July 29, 2022, to the email address provided in this complaint.
  The payment schedule is included in the agreement. CASH 1 also offers a mobile app that will show the customers next payment due date.
  CASH 1 received **************** document request on April 27, 2023. On April 28, 2023, CASH 1 received a BBB complaint from ************. All formal complaints are escalated to CASH 1s ********************** where the account is reviewed to ensure our customers concerns are fully addressed.
  Within five days of the request, ************ was emailed a copy of her Agreement and her payment history, along with an account summary. ************ has acknowledged receipt of said documents and indicated we have satisfied her request. Therefore, CASH 1 considers this complaint resolved.

  Customer Answer

  Date: 05/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a $400 loan on April 10th. I was told I was approved and taken to a link to sign disclosures and provide my bank information. I received the documents via email but the credit agreement and payment disclosure were encrypted with a password. Every time I put in the password, it said it was invalid. I waited until the next day, still no deposit. I emailed the company and called with no response. At that point I assumed it was fraud so I locked down my account and opened a new one. Today, April 13 I get a notification from my bank that this company actually tried to withdraw the $400 from my account versus making a deposit. My bank declined the transaction. I called the company (Cash1 llc) and I spoke with a ****** (false name) which he asked for all my information but I wouldnt give it to him because I told him it was fraud. He tried to act like he was helping me and that he was sorry. I told him to cancel anything that they had for me. But I wanted to report the issue so no one else gets scammed by this company. I dont know what the documents say because I was never able to open them and I never got a response back from the email. So after I told ****** to cancel the application that I was supposedly approved for, I was sent an email about a credit denial, termination or change.

  

  Business Response

  Date: 04/27/2023

  On April 11, 2023, ***************** applied for and signed loan documents for a loan.  CASH 1 attempted to deposit the $400 loan proceeds to ********************** bank account. We sent copies of Ms. ******** loan documents as a password-protected attachment to her email.
  On April 14, 2023, ***************** contacted CASH 1 and spoke with our representative, explaining that she could not access her loan documents and that we attempted to withdraw funds from her bank. Our associate attempted to review her account, but ****************** was unwilling to confirm her identity and insisted that we cancel the loan application. Because we could not confirm Ms. ******** identity, we were unable to take further action.
  On April 14, 2023, after an internal accounting review, we confirmed that CASH 1 had indeed not attempted any payments or withdrawals from her account. However, our payment processor did reverse the $400 funding deposit. They reversed the $400 because ***************** placed a fraud alert on her account. We believe this deposit reversal is what ****************** believes is a withdrawal attempt. 
  On April 18, 2023, we attempted to contact ****************** to explain our findings but have been unable to reach her.
  We hope this explanation is helpful. We ask that ****************** contact CASH 1 should she have any further questions or concerns. 

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called cash 1 loans on a recorded line on 04-05-23, asking them if they can delay my payment which is due on 04-07-23 to 04-11-23. They agreed and assured me that they will take the payment out on 04-11-23. When I went to check my account balance, I noticed that they took out the payment on 04-07-23, causing my account to go negative. I will never do buisness with them again. They are full of liars and super high interest rates on loans.

  

  Business Response

  Date: 04/18/2023

  We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.

  We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1, 2022, I refinanced an existing loan and got an additional $1,354.02. I had already paid $1,907.98, and the new loan brought the balance to $3,325.00. Once I refinanced, I didn't realize I had agreed to *******% interest rate, increasing my amount owed to a whopping $10,544.69. This is definitely unconscionable and predatory lending practices. My monthly payments are $540.76 ($270.38 bi-weekly), and I still owe more than $3,100 on this loan (barely anything goes to the principal). I made several calls to Cash1 expressing my disappointment in their dishonesty, and to inform them that the monthly payments were just too steep and was causing me to fall behind on other bills. It was suggested by one of the agents to allow my account to go into collections (after 30 days) and then they would be able to negotiate (I did as instructed and it was reported on my credit report). I again called Cash1 to see what I could do to reduce these payments so that I would not be late but was told there was nothing they could do (even though I was told they could negotiate after being late), and I had to keep paying the $270 bi-weekly. After making a $270 payment, Cash1 did remove over $1,000 in interest, but I am still faced with daily accrued interest. I would like the late payment removed from my credit report since I was instructed to skip 30 days so that they could negotiate (though it didn't happen), and that Cash1 offer a settlement amount of $2,000.00 so that I can pay it off.

  

  Business Response

  Date: 03/24/2023

  We are happy to report that we have fully resolved this matter to our customer's satisfaction. We therefore consider this matter to be resolved.

  We take consumer complaints seriously and strive to achieve a culture of compliance. We value our customers and look forward to continuing to serve their financial needs.